Average Ratings 3 Ratings

Total
ease
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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Description

Issabel stands out as an open-source unified communications platform that merges various IP communication services into one cohesive system, effectively overcoming the limitations of traditional PBX systems by offering features like call center functionalities, email integration, management reporting, fax capabilities, video conferencing, audio recording, and CRM integrations. Its call center module is not only robust and flexible but also user-friendly, enabling efficient automation and management of contact centers while adeptly handling both inbound and outbound call campaigns through a straightforward agent interface and call management tools. Additionally, Issabel simplifies the administration of PBX solutions for service providers, allowing them to manage multiple clients from a single instance, thus alleviating the need for individual servers for each client. To further expand its capabilities, Issabel accommodates various add-ons that are designed to integrate seamlessly with the platform, enhancing features that interact with telephony and improve customer service while automating support-related actions. This adaptability makes Issabel a highly effective choice for organizations looking to streamline their communication processes.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
8x8 Contact Center Yes 
Avaya Aura Yes 
Avaya Experience Platform Yes 
ChatGPT No 
Cisco AnyConnect Yes 
Cisco CX Cloud Yes 
Facebook Messenger No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram No 
Microsoft AppSource Yes 
Odoo No 
OpenAI No 
Pipedrive No 
RingCentral RingCX Yes 
Telegram No 
WhatsApp No 

Integrations

8x8 No 
8x8 Contact Center No 
Avaya Aura No 
Avaya Experience Platform No 
ChatGPT Yes 
Cisco AnyConnect No 
Cisco CX Cloud No 
Facebook Messenger Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Microsoft AppSource No 
Odoo Yes 
OpenAI Yes 
Pipedrive Yes 
RingCentral RingCX No 
Telegram Yes 
WhatsApp Yes 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version No 

Pricing Details

Free
Open source
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Dynamics Telephony

Founded

2014

Country

Ireland

Website

www.dynamicstelephony.co.uk

Vendor Details

Company Name

Issabel

Founded

2016

Country

Mexico

Website

www.issabel.com

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Telephony

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

PBX

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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