UniTalk Reviews

Summary: We needed to analyze which customers come to us through advertising and place orders with us by phone. UniTalk can track calls, and integration with Google Analytics helps us analyze which ad a particular customer came from. This is how we understand how effective the advertising was.

Positive: Switching to UniTalk’s Virtual PBX has significantly reduced our communication costs. It offers all the advanced features of a traditional PBX system without the hefty price tag, making it an excellent value for money.

Negative: One downside we encountered is the limited language options in the personal account interface, which currently doesn't cover all our needs. However, UniTalk has assured us that they are actively working on adding more languages, which is promising for future improvements.

Summary: We needed to analyze which customers come to us through advertising and place orders with us by phone. UniTalk can track calls, and integration with Google Analytics helps us analyze which ad a particular customer came from. This is how we understand how effective the advertising was.

Positive: We like the quality of UniTalk services, communication, and technical support. It benefits our business processes

Negative: Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.

Summary: UniTalk telephony and integration with our CRM helped us to systematize and optimize our workflows. Our managers make calls directly from the CRM, which is very convenient and speeds up their work. Now they have time to perform other work tasks. UniTalk's telephone analytics feature helps to monitor employee performance and increase their efficiency.

Positive: UniTalk is a great way to streamline communication within your team and with your customers, increase your efficiency, and scale your business. Affordable prices, good communication quality, and functionality are the main advantages of UniTalk VoIP.

Negative: At the beginning, it was difficult for us to set up a personal account and integrate it with our CRM on our own. But UniTalk technical support helped us.

Summary: With the help of UniTalk virtual IP telephony, we have optimized and improved the performance of management, organized internal and external communication of operators. Now we can record and listen to calls between managers and customers, which helps us control the level of customer service. And after connecting to call tracking, we can analyze which advertising companies' clients place orders by phone. We can even see what key phrase from the advertisement brought the client to us.

Positive: UniTalk is a great choice for businesses of all sizes. I've been using UniTalk for my small business for a few months now, and I'm very impressed. UniTalk provides excellent call quality, even when I'm calling from a different country. I also like that UniTalk is easy to use. I also appreciate the fact that UniTalk is very affordable, and I'm saving a lot of money on my phone bill.

Negative: Recently we connected call tracking technology to collect analytics on phone calls. We tried to do it on our own, but it turned out to be difficult. We turned to UniTalk, and their technical support helped us.

Summary: First, we connected UniTalk Virtual PBX, which systematized our work and then increased our sales. Then we started working on improving the level of customer service. To do this, we connected UniTalk Language Analytics. After analyzing phone calls in detail and identifying successful call scenarios, we changed our scripts and eventually reduced customer churn.

Positive: Impressions of cooperation with UniTalk are positive. Pleasant managers, fast technical support, modern telephony technologies for reasonable prices. It's convenient that UniTalk Virtual PBX combines mobile and landline multichannel numbers into a single network, and allows you to add and connect any number of new operators in just a few minutes.

Negative: We are missing a few languages in our personal account - so far, this is the only thing that is frustrating. UniTalk has promised that they are already working on solving this problem.

Summary: We have been working with UniTalk for the past year and we are very satisfied. We are a small company that sells a niche product. We decided to go international, but we didn't have a lot of resources to do so. With UniTalk, we rented phone numbers in several neighboring countries to see if our product would be sold there. That way, we had several virtual offices that communicated with new foreign customers. It's very convenient and cheap!

Positive: I would point out the following key advantages of UniTalk VoIP: excellent call quality, affordable prices, a wide range of features, reliability, security and privacy.

Negative: There are no Spanish or Italian languages in the UniTalk personal account. This is important to us. But UniTalk support said that they are already working on it and that localization will be available soon.

Summary: To determine our future business strategy, we needed to test several hypotheses. It would be expensive to hire additional employees for this purpose, and we couldn't involve our own staff either, otherwise we would have to free them from their current tasks. UniTalk offered us to connect the Voice Robot service for this purpose. Thus, we quickly tested our hypotheses without involving additional resources and now know how to proceed.

Positive: I like working with UniTalk. They have modern products, a customer-oriented approach, affordable prices, and good technical support. We plan to use their other services as well.

Negative: Without the help of technical support, it is difficult to understand the settings of your personal account, you need to devote additional time. However, if you contact UniTalk technical support, they will quickly answer all your questions.

Summary: UniTalk diligently analyzes each phone call from our clients, providing us with valuable insights. We collect information about the effectiveness of different advertising campaigns and gain insights into which ones perform well and which ones do not. Furthermore, we receive detailed data on the specific keyword phrases from the advertising that led clients to contact us via phone calls. This comprehensive analytics allows us to have a clear overview of all our phone call activities and make data-driven decisions for our business.

Positive: To effectively accomplish our objectives, we recognized the importance of analyzing which customers reached out to us and placed orders via phone through advertising campaigns. Thanks to UniTalk call tracking and its integration with Google Analytics, we can now gather and analyze data on every phone call. This valuable information has led to substantial enhancements in our advertising strategy.

Negative: We encountered some challenges in configuring the Virtual PBX to connect Coltracking and collect analytics on phone calls. Despite the availability of extensive technical documentation, we lacked the time to thoroughly study it. Thankfully, the technical support team provided valuable assistance to overcome these obstacles.

Summary: Our team operates in various countries across the globe, with each country having its own dedicated manager. UniTalk telephony has played a significant role in our operations by enabling automatic distribution of incoming phone calls. Additionally, we have implemented an automated quality assessment process, where feedback is gathered from our customers after each phone call. This allows our clients to share their preferences and highlight areas we should focus on, providing valuable insights for improvement.

Positive: UniTalk IP telephony has proven instrumental in resolving numerous business challenges for us. The integration of telephony into our existing system was of utmost importance, and UniTalk virtual PBX has offered remarkable flexibility in this regard. It requires minimal adjustments, and the connection and setup process can be completed in just a matter of minutes.

Negative: The extensive functionality of the UniTalk virtual PBX has resulted in a slightly complex user cabinet interface. However, our company received valuable assistance from UniTalk's technical support to address this issue. While some users may choose to explore the documentation in the Knowledge Base at their own pace, we opted for a different approach to resolve the matter.

Summary: We use and recommend it to our clients. Thanks to the functionality of the virtual PBX, we and our customers are very satisfied. This has a positive effect on our profits.

Positive: Great functionality of virtual PBX. Very flexible setting. Attractive prices. Friendly support. Interesting and very favorable conditions for partners.

Negative: There are a lot of settings in the user's personal account. knowledge is required for correct adjustment. To do this, you can study the instructions in the knowledge base or contact the technical support department.

Summary: Telephony for a website development studio is a very important and effective business tool.
In addition to using the services of a virtual PBX, we have become partners with UniTalk and are now attracting referrals. It is very convenient and beneficial for our business. Our customers are very satisfied, and this is very important to us.

Positive: Many functions of the virtual PBX allow us to serve requests with high quality and accompany our clients.
Thanks to the virtual PBX, we collect requests for website development even on weekends and after hours.
Very pleased with the integration with CRM.

Negative: During the use of a virtual PBX, we did not find any shortcomings. Everything works efficiently and without failures.