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Description
Cloodot is a comprehensive suite designed for customer experience management, allowing users to oversee chats and reviews from various online platforms within a single inbox. This system enables multiple agents to work together and handle communication through channels such as WhatsApp and Google Messages, something traditional native applications cannot facilitate. It serves as a crucial tool for customer relations representatives, simplifying and enhancing customer management with features like customizable template responses, reminders, tags, tasks, and notes. Additionally, it provides a secure and stress-free environment for agents to manage conversations and feedback across all contemporary channels without granting them direct access to the original platforms. With its advanced analytics tools, Cloodot empowers businesses to gain valuable insights into performance metrics, ensuring intelligence and accountability in their operations while fostering improved customer interactions. This holistic approach not only boosts team productivity but also elevates the overall customer experience.
Description
Streamline your operations using TimelinesAI to oversee WhatsApp for your business, enhancing both sales and customer support efforts. With the ability to establish personalized rules on WhatsApp, you can concentrate on scaling your business effectively. After a one-time setup for integration, your CRM will receive updates automatically, ensuring your team is always informed about special promotions, offers, and important conversations with clients. TimelinesAI allows for the connection of numerous WhatsApp numbers and groups, enabling the dispatch of bulk marketing messages to your audience seamlessly. By uploading a CSV file containing contact numbers, you can initiate a mass messaging campaign on WhatsApp, and if there has been no prior communication with a contact, TimelinesAI will instantly create a new chat. Your team members can access the shared WhatsApp account from multiple devices, and you can link one WhatsApp account to up to four additional WhatsApp Web or Desktop applications used by your staff. Furthermore, by integrating a Shared Inbox, you can monitor and analyze your team's interactions with clients to ensure effective communication. This comprehensive approach not only optimizes workflow but also enhances customer engagement significantly.
API Access
Has API
API Access
Has API
Integrations
WhatsApp
Facebook
Facebook Messenger
Google Business Messages
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Integrations
WhatsApp
Facebook
Facebook Messenger
Google Business Messages
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Pricing Details
$39 per month
Free Trial
Free Version
Pricing Details
$10 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cloodot
Founded
2019
Country
India
Website
www.cloodot.com
Vendor Details
Company Name
TimelinesAI
Founded
2018
Country
Israel
Website
timelines.ai/
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content