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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Clarity Connect is a solution that is specifically designed for use with Skype for Business, ensuring seamless integration without the need for extra software installations. Agents and supervisors can simply launch their web browser to begin utilizing its features effortlessly. This platform does not interfere with the existing Skype for Business infrastructure or call management, while still leveraging its unified communications and collaboration tools, all while maintaining the high voice quality and dependability associated with Skype for Business. As a cloud-based solution, Clarity Connect allows organizations to set up a contact center that operates alongside their on-premises Skype for Business setup. Furthermore, it eliminates the need for additional on-site infrastructure or software clients, leading to lower costs and enhanced operational efficiency. Tailored by Perficient, Clarity Connect is capable of scaling to address the complex needs of geographically dispersed contact centers, all without the burden of expensive hardware or the necessity for specialized operational personnel. This flexibility makes it an ideal choice for businesses looking to optimize their communication strategies.

Description

An enterprise-level, all-encompassing platform for managing customer experiences is tailored to enhance organizations focused on customer satisfaction, operating from a private cloud call center. The evolving landscape of consumer expectations has introduced significant challenges for businesses striving to provide exceptional service. A staggering 90 percent of consumers review your website prior to engaging with your company, and an increasing number of customers prefer to communicate via digital channels such as web chat, SMS, chatbots, and social media. Mitel’s MiContact Center Business platform equips customers with the flexibility to connect through their chosen devices and preferred communication methods, while also providing agents and supervisors with the necessary tools to navigate today’s complex omnichannel customer journeys. This platform encompasses all essential features required to run a premier customer experience center, including an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and a multitude of additional resources to ensure seamless operations. Additionally, this comprehensive system not only streamlines processes but also enhances overall customer satisfaction by empowering organizations to adapt to the dynamic needs of their clientele.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
HCL MyXalytics
OfficeWatch Call Reporting
PBXDom
Salesforce
Tollring
Verint Workforce Engagement
VoiceBase
WebRezPro

Integrations

Amazon Connect
CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
HCL MyXalytics
OfficeWatch Call Reporting
PBXDom
Salesforce
Tollring
Verint Workforce Engagement
VoiceBase
WebRezPro

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Perficient

Founded

1994

Country

United States

Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Vendor Details

Company Name

Mitel Networks

Founded

1973

Country

Canada

Website

www.mitel.com/products/applications/contact-center/micontact-center-business

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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