USAN Realm Reviews

USAN Realm Description

USAN Realm™, transforms the operations of your contact center. Realm is not just an extension of Amazon Connect. It's a leap forward in agent engagement, rapid implementation, and customer-centric innovations.

USAN Realm is a platform that enhances Amazon Connect. It provides a complete platform to accelerate contact center deployments and innovation. Drive accelerated time-to-value and quickly innovate on the latest AWS Services while moving at the speed of your customer.

Create a seamless experience with leading CRM Solutions, omnichannel interaction management, AI-enabled guides with Amazon Q and step-bystep guides.

Create dashboards and use them to manage your team. Use data and speech to uncover insights to coach your frontline staff in real time.

Integrations

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Reviews

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features

design

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Company Details

Company:

USAN

Year Founded:

1989

Headquarters:

United States

Website:

www.usan.com/contact-center-solutions/realm/

Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

Webinars

In Person

Customer Support

Phone Support

24/7 Live Support

Online

USAN Realm Features and Options

Call Center Software

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Predictive Dialer Software

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

Customer Experience Software

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