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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our chat representatives offer instant replies during key moments of a customer's purchasing journey. They have the ability to convert more site visitors into leads for your business, particularly those who might not take the step to fill out a contact form or initiate a phone call. By managing routine tasks such as completing forms for new client intakes around the clock, chat representatives free up your time for more important matters. Additionally, we facilitate appointment scheduling and bookings for your business, ensuring you maximize every opportunity. We guarantee to match or undercut any competitor's pricing, allowing you to save on costs. Our fixed monthly fee covers unlimited chat interactions at any time, day or night, on your behalf. The visitors to your site are a testament to your marketing and branding efforts, and we promise transparency without unexpected charges. Don't let limitations hold you back; we provide your website with continuous support from real people, enhancing engagement and customer satisfaction at all hours. With our dedicated team, you can focus on growing your business while we handle the communications.

Description

For more than 17 years, Magellan Solutions has established itself as the premier choice for customer service outsourcing, inbound call center solutions, and BPO services specifically tailored for small and medium enterprises worldwide. We are firmly positioned in a thriving market. Our focus is on empowering SMEs to enhance and expand their BPO and call center capabilities. We are committed to a long-term partnership that fosters mutual success. By meticulously screening and hiring talent for your projects, we prioritize two critical aspects: the necessary skills and the right character to ensure exceptional performance. Our passion for progress drives us to help you not only maintain but also effectively set Key Performance Indicators (KPIs) that align with your growth and scalability objectives. We offer a range of options, including dedicated employee pricing and shared services, to accommodate your campaign needs. With us, scaling your operations doesn’t require hefty investments. Plus, you can maintain or even boost your Customer Satisfaction Rating, which currently averages an impressive 95.63% for consumer goods. We provide flexible pricing models, offering price per call or packaged options based on what suits your requirements best. Ultimately, partnering with us means you can confidently navigate the path to success while focusing on what matters most: your business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
Agile CRM Yes 
Apptoto Yes 
ClientRock Yes 
Clio Yes 
Daylite for Mac Yes 
Dubsado Yes 
Filevine Yes 
FreshBooks Yes 
Housecall Pro Yes 
HubSpot Customer Platform Yes 
Lawmatics Yes 
Mailchimp Yes 
Microsoft Bookings Yes 
Nimble Yes 
Odoo Yes 
PracticePanther Law Practice Software Yes 
Redtail CRM Yes 
Thryv Yes 
Zapier Yes 

Integrations

ActiveCampaign No 
Agile CRM No 
Apptoto No 
ClientRock No 
Clio No 
Daylite for Mac No 
Dubsado No 
Filevine No 
FreshBooks No 
Housecall Pro No 
HubSpot Customer Platform No 
Lawmatics No 
Mailchimp No 
Microsoft Bookings No 
Nimble No 
Odoo No 
PracticePanther Law Practice Software No 
Redtail CRM No 
Thryv No 
Zapier No 

Pricing Details

$249 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Chat Agents

Country

United States

Website

www.chatagents.com

Vendor Details

Company Name

Magellan Solutions

Country

United States

Website

www.magellan-solutions.com

Product Features

Product Features

Alternatives

Alternatives