AestheticsPro Reviews

Summary: Overall needed updated technology and user interface but the team is continuing to take feedback and make changes.

Positive: Pricing for texting and email is amazing compared to other companies. Support is always willing to help and maintain a great relationship

Negative: need advancements in booking and check out. Would love to talk to the team about making it more friendly for my staff and others.

Summary: Great product!! Amazing Training Team!

Positive: Our rep was extremely helpful. She was able to answer all of my questions, she even showed me more items I didn’t even realize I had questions about.

Negative: N/A.

Summary: Very good experience. He was super helpful. Highly recommend his help. cant say enough good things about him.

Positive: Our rep was very informative and patient during our support call. I had multiple different questions and he answered all of them.

Negative: Wish i had more time to go over things but had to get back to seeing patients.

Summary: I have been a client of AestheticsPro since 2018.
It is almost the best Medical Spa software in the market. It is HIPAA compliant which you can not easily find with other the softwares.

Positive: User friendly
HIPAA compliant
A very Strong customer service support, our rep is very pleasant and knowledgeable
It is Versatile

Negative: AP is an Expensive software.
AP Marketing Software for template creation is AWFUL, It has never been upgraded, It is very difficult to use and it makes numerous mistakes.
AP uses Twilio as the third party for SMS, Twilio is THE WORST in the market.
There is not a way to upload a custom photo for the background of your Book Now page.
AP does not offer biometric login capabilities.
It does not allow me to add rewards points to prior clients.
There is no features for Certificate and emailing rewards points to the clients.
There is no feature to specify reward points to an specific service, ie. Reward points dedicate only to RF Microneedling

Summary: Excellent! Thank you! You all are doing a great job and I am very grateful that I came across AestheticsPro.

Positive: The program is very intuitive. There is so much support to help. The program is cost effective and has all the features I need for my business and more! The training is in phases which helped me not to feel overwhelmed. It's a wonderful investment.

Negative: Some of the features are named confusingly named but it's easily to understand once you get started.

Summary: Super responsible support team, not just for a session I had today but any time I've sent a ticket, I literally hear back in 30-40 mins, if not in the next hour. They are on top of it!
The solution is quick and they list everything I need.
There are videos that accompany the tasks however at times, I have specific questions and therefore find that using the support team via the ticket submissions is easiest, because I can explain things EXACTLY the way I want!
I wouldn't have got this far with AP without them! Love the system and looking forward to them adding more !

Positive: The ease of sharing screens, so my rep could see exactly what I was doing, was the most helpful. He also spent some time with me to help me set up my google calendar and made sure it worked.

Negative: Still trying to figure out why my ical integration is not working

Summary: Overall, it's a great system that you can use in your business, no matter how big or small, and tailor specifically to fit your needs. The support staff are exceedingly friendly and attentive and are readily available to help you get started, which is a big deal!

Positive: The charting records are very thorough. You can make it as simple or detailed as you wish. I also love that there are so many options for your business. You can invoice and create memberships. I use it daily for scheduling and my charting in my small business. My clients love the text reminders they receive for appointments.

Negative: It was overwhelming at first because I had to create and configure everything from the pre-existing forms, and tailor the documents to my needs. I am used to someone doing this for me, so it seemed like a lot initially. Once I worked through this fear, everything went well and I'm now enjoying my environment.

Summary: Our rep was a pleasure to work with and showed a clear ability to understand and apply new information. If today’s meeting is any indication, she’s more than ready to continue growing in this area and will do great with continued use of the system.

Positive: Today, I met with our rep to go over the e-records system, and I was genuinely impressed by how well she did. She was fully engaged, asked thoughtful questions, and picked up on the system quickly. Her focus and willingness to learn made the entire meeting productive and smooth.

Negative: Honestly, I don’t have any. Our rep did so well today that there’s nothing I would change or critique. She was fully prepared and exceeded expectations.

Summary: Had been logged out of my account for 5 days and had very little help from the calls made to my client success manager - today I called tech support and they corrected everything within 5 min. 10/10 to tech support of this program. Truly today was a huge save!

Positive: Tech support is amazing and quick! They are the only part of this subscription I like! They always take their time and make sure everything is addressed.

Negative: I really don’t like the program itself - my charting never saves, my clients never get reminders yet I am charged for them.

Summary: I am truly impressed on the versatility of AP for our business.
Highly recommended for any Aesthetic Spas.

Positive: Started our new Aesthetic business less than 6 months ago.
The support has been exceptional and prompt all the time when needed.
The features and possibilities are amazing.
After a short wile - less than 3 weeks - very easy to use

Negative: The possibilities in scheduling, billing and marketing are very detailed.
Due to its vast flexibility it takes a bit more time to really take advantage of all its great features

Summary: We are well satisfied with the system, and it is easy for our staff to learn. The system is simple to keep updated.

Positive: Easy, simple, and user-friendly. Loved the mobile application. The portal and on-line booking is easy for clients. Allows access to clients' treatment plans, invoices, communication (text), and emails.

Negative: If we were to choose, one of the cons would be the need for appointment reminders. I want to be two steps away with the client verifying the appointment and able to cancel it if they wish to keep the calendar open for other potential clients, instead of staff needing to call clients constantly.

Summary: Great experience using it.
I have used it on three different clinics for easy documentation.
customer service is really excellent.
Easy to work with.
Always very professional.

Positive: Easy to use
Customizable.
Great interface.
Excellent customer service.
iPhone app easy to use.
Marketing and calendar reminders.

Negative: Pricing could be better.
Presets could be set up to make it easier for Dr to insert data points.
Larger font so that it’s easier to read.

Summary: I am looking forward to see the updates. Moving forward I hope everything will run smoothly and I can learn more of the system.

Positive: I was treated with respect and was able to resolve issues. Each time I have had an issue it was resolved that day.

Negative: My system went down for 4.5 hours. I was upset that no one could tell me what was happening.

Summary: I appreciate the interactions I’ve had so far with getting set up. The price point is affordable, with is helpful for starting out.

Positive: The support & communication has been helpful as I am setting up a new account. There are videos to help bridge any gaps. The software is comprehensive.

Negative: I haven’t found anything negative so far. I do feel there’s plenty of support.

Summary: Overall, we have a positive impression of AestheticsPro. We hope that AestheticsPro will continue to support us with our onboarding.

Positive: We are new to AestheticsPro, so we can't provide a comprehensive feedback. So far I like the affordability, the features within AestheticsPro that are included in the subscription and the support that is available to us. During our learning process, the video library, the onboarding sessions, the help desk and our client success manager have been very helpful in making our transition to AestheticsPro possible.

Negative: Prescription software is not included in AestheticsPro. Furthermore, AestheticsPro does not allow integrating existing credit card processing machines.