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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

Description

OSS-as-a-Service represents a business and delivery approach that provides comprehensive OSS functionalities through a collaborative partnership with CSPs, established under a multi-year agreement. By utilizing an effectively integrated OSS suite that manages high-quality operational data, CSPs can enhance automation and agility within their business operations, leading to greater operational efficiencies, lower operating expenses, quicker time-to-market, and an improved customer experience. Despite the critical role OSS plays in CSP operations, the only two effective sourcing alternatives available to them historically have been acquiring a Commercial Off-The-Shelf (COTS) software solution along with associated support services for back-office fulfillment and assurance activities or developing their own OSS solutions in-house. The introduction of OSS-as-a-Service offers a progressive solution that changes this landscape by providing a more flexible and efficient way to access essential OSS capabilities. This model not only addresses current operational challenges but also positions CSPs for future growth and innovation in a rapidly evolving market.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS Elemental
IBM InfoSphere Optim Data Privacy
Infovista Ativa
Interlink Software
Junos Traffic Vision
Magma
Soft-ex
TEOCO SmartHub Analytics
TechSee
viisights

Integrations

AWS Elemental
IBM InfoSphere Optim Data Privacy
Infovista Ativa
Interlink Software
Junos Traffic Vision
Magma
Soft-ex
TEOCO SmartHub Analytics
TechSee
viisights

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Amdocs

Founded

1982

Country

United States

Website

www.amdocs.com

Vendor Details

Company Name

Huawei

Founded

1987

Country

China

Website

carrier.huawei.com/en/technical-topics/service/SolutionTopic/OSS/OSS

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

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