Amdocs Customer Experience Suite Integrations

Junos Traffic Vision is a licensed application designed for traffic sampling on MX Series 3D Universal Edge Routers. It offers comprehensive insights into network traffic flows, which are essential for various operational and planning endeavors. By monitoring the packets processed by the router, it captures critical information such as source and destination addresses, along with packet and byte counts. This data is then aggregated and exported in a standardized format, making it compatible with analysis and presentation tools from both Juniper and third-party vendors that facilitate usage-based accounting, traffic profiling, traffic engineering, and monitoring of attacks and intrusions, as well as service level agreements. Capable of being implemented inline and on service cards that ensure high performance and scalability, Junos Traffic Vision can function in both active and passive modes, seamlessly integrating with lawful intercept filtering and port mirroring without compromising performance. Its versatility and efficiency make it a valuable asset for maintaining robust network management and security.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

A comprehensive AIOps solution designed to revolutionize IT operations is at your fingertips. Interlink’s innovative AIOps platform utilizes machine learning to deliver service-focused visibility and actionable insights, significantly enhancing your organization’s resilience against disruptive outages. This all-in-one platform is data-driven and specifically designed to visualize service availability while streamlining IT operations across your entire technology ecosystem. With robust, highly scalable, and security-enhanced solutions that have been validated in some of the world's largest enterprises, Interlink ensures a best-in-class experience. Embrace a flexible approach that allows you to utilize your favorite tools without the worry of vendor lock-in. Our pricing model is low-cost, transparent, and predictable, ensuring a swift return on your investment. Furthermore, we prioritize exceptional support and foster genuine partnerships with our clients for sustained success. By adopting this single-pane-of-glass, service-centric monitoring strategy, you can elevate your DevOps environment to new heights. Ultimately, Interlink's AIOps platform empowers organizations to focus on innovation while maintaining optimal operational efficiency.

SmartHub Analytics is a specialized platform for telecom big-data analytics that focuses on financial and subscriber-centric ROI-driven applications. It is specifically developed to foster data sharing and reuse, thereby enhancing business performance and providing analytics that are instantly actionable. By breaking down silos, SmartHub Analytics can evaluate, verify, and model extensive datasets from TEOCO’s array of solutions, which encompass areas like customer management, planning, optimization, service assurance, geo-location, service quality, and costs. Additionally, as an extra analytics layer integrated with existing OSS and BSS systems, SmartHub Analytics establishes an independent analytics environment that has demonstrated substantial returns on investment, allowing operators to save billions. Our approach frequently reveals substantial cost reductions for clients through the application of predictive machine learning techniques. Moreover, SmartHub Analytics consistently leads the industry by offering rapid data analysis capabilities, ensuring that businesses can adapt and respond to market changes with agility and precision.

IBM InfoSphere® Optim™ Data Privacy offers a comprehensive suite of tools designed to effectively mask sensitive information in non-production settings like development, testing, quality assurance, or training. This singular solution employs various transformation methods to replace sensitive data with realistic, fully functional masked alternatives, ensuring the confidentiality of critical information. Techniques for masking include using substrings, arithmetic expressions, generating random or sequential numbers, manipulating dates, and concatenating data elements. The advanced masking capabilities maintain contextually appropriate formats that closely resemble the original data. Users can apply an array of masking techniques on demand to safeguard personally identifiable information and sensitive corporate data within applications, databases, and reports. By utilizing these data masking features, organizations can mitigate the risk of data misuse by obscuring, privatizing, and protecting personal information circulated in non-production environments, thereby enhancing data security and compliance. Ultimately, this solution empowers businesses to navigate privacy challenges while maintaining the integrity of their operational processes.

Communications service providers utilize Magma's open network core solution to facilitate connectivity through LTE, 5G, Wi-Fi, and additional technologies. This solution presents a cost-effective, adaptable, and commercial-grade Evolved Packet Core (EPC). Meta Connectivity actively contributes to the development of Magma, which empowers Communication Service Providers (CSPs) to offer rapid and dependable internet access, enriched with unique features that emerge from a vibrant open-source developer community. Serving as a versatile open-source software platform, Magma allows operators to efficiently establish mobile networks even in remote locations while maintaining a reasonable cost structure. By collaborating with qualified partners for the deployment and management of Magma, CSPs can be confident that their most demanding requirements will be satisfied. Notably, Magma is agnostic to vendors, hardware, and networks, enabling CSPs to select the most suitable options for their needs, ranging from radio access network (RAN) equipment to standard hardware and a variety of licensed or unlicensed spectrum options. This flexibility ensures that service providers can tailor their networks to meet the specific demands of their operational environment and customer base.

Viisights' innovative video-understanding technology converts video feeds into actionable insights that enhance urban security, improve safety, and optimize resources, ultimately fostering the development of smarter cities and elevating the quality of life for residents. By integrating viisights' advanced video analysis with various IoT sensors, organizations can achieve better loss prevention, improved resource management, heightened workplace safety, and more effective control over workflows and environments, all while minimizing false alarms. This technology is capable of recognizing and anticipating security threats and safety risks in transportation hubs, critical infrastructures, and other sensitive areas by incorporating viisights' robust AI video surveillance software into every video feed. Viisights excels at pinpointing significant events within extensive video content in real-time, drawing insights from a multitude of sources and perspectives. Additionally, the company’s in-cabin monitoring platform ensures the safety and security of vehicle occupants while safeguarding shared mobility solutions. With these advancements, the potential for improving urban living standards and ensuring public safety becomes increasingly attainable.

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.

CereTax is an innovative cloud-native platform designed for sales tax automation, expertly managing complexities while offering rapid and reliable performance. Its architecture is built on a robust AWS multi-regional infrastructure, guaranteeing an impressive 99.999% uptime and exceptional scalability, which allows it to efficiently handle thousands of concurrent API and batch requests without any interruptions. The platform enables real-time transaction processing, checks the validity of purchase addresses, determines nexus and taxability, and calculates exact tax amounts in mere milliseconds. Additionally, it populates invoices with precise tax descriptions to ensure transparency in billing, compiles data for comprehensive reporting, updates financial records seamlessly, and maintains all necessary data for audit purposes. Featuring a sophisticated rules engine, it accommodates custom data inputs, overrides, intricate product bundles, revenue apportionment, and special tax considerations. Moreover, with its pioneering GIS-based rooftop accuracy, every transaction is associated with relevant statute citations, providing clarity and control directly at the user interface level, ultimately enhancing the user experience and ensuring compliance. This level of detail and automation positions CereTax as a leader in sales tax management solutions.

Dependable, secure, and adaptable transport solutions for live video are essential. File-based video assets can be prepared for on-demand broadcasting and multiscreen distribution. Inputs can be seamlessly transformed into live outputs for both broadcasting and multiscreen video delivery. Live and on-demand video content can be originated and packaged efficiently. Video assets can be stored and utilized for various media workflows, whether live or on-demand. With server-side ad insertion, personalized and monetized multiscreen video content can be created. By managing video networks, both live and on-demand content can be delivered effectively. A live video source can be connected to AWS Elemental MediaLive for enhanced functionality. The cloud offers purpose-built capabilities designed to assist customers in transforming content production, media supply chains, broadcasting, direct-to-consumer models, streaming, and analytics. Customers are successfully reinventing the media and entertainment landscape through innovative solutions provided by AWS, paving the way for a new era of digital experiences. This transformation is marked by an increasing demand for tailored content delivery to meet diverse audience needs.