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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

By utilizing AVM, you will achieve enhanced oversight of your suppliers, stock, and expenditures. This platform empowers you to operate more efficiently while conserving resources. You can expect to cut down on both time and costs through improved management of telecom expenses. Constructed with leading enterprise technologies, AVM is adaptable for extensive applications, making it a suitable choice for large-scale implementations. Its architecture accommodates various currencies and languages, making AVM particularly beneficial for major multinational corporations with intricate needs and worldwide operations. Unlike most telecom management solutions that focus on specific functions like wireless cost optimization or invoice handling, the AVM platform allows for comprehensive management of all telecom expenses within a single application. Since its inception in 1995, Avema has supported organizations in maximizing their telecom budgets by effectively overseeing carrier costs. As the proliferation of wireless devices continues to rise, it is crucial for your business to stay informed about usage patterns and to navigate the evolving landscape efficiently. Embrace AVM to ensure that your organization remains agile and responsive to these changes.

Description

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Creovai No 

Integrations

Creovai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Avema

Founded

1995

Country

Canada

Website

www.avema.com

Vendor Details

Company Name

Nixxis

Founded

2006

Country

Belgium

Website

www.nixxis.com

Product Features

Telecom Expense Management

Billing for Data Yes 
Billing for Voice Yes 
Call Monitoring No 
Chargeback Tracking Yes 
Contract Negotiation No 
Fixed Line Compatibility No 
Internal Cost Allocation Yes 
Mobile Line Compatibility No 
Usage Reporting Yes 

Wireless Expense Management

CRM No 
Custom Rate Plans Yes 
Discount Management Yes 
Metered Billing No 
Move / Add / Change Options Yes 
Procurement Management Yes 
Split Billing Yes 
Supports WiFi Hotspots No 
Usage Reporting Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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