eXsight Description
eXsight helps you avoid costly oversights, increase staff productivity, and improve process efficiency. MTS' Technology Expense Management eXsight gives businesses the ability to gain greater control over their voice, data, wireless services usage, assets, policies, and other information. eXsight includes procurement management, asset management and invoice management. It also covers dispute management and recovery.
eXsight Alternatives
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Datagate Telecom Billing
Datagate is a SaaS and telecom billing solution for MSPs who sell UCaaS VoIP, mobile voice & data services. Datagate can be integrated with many popular software systems used by MSPs, including ConnectWise Manage and QuickBooks. Datagate & partners can handle all your telecom tax & compliance needs.
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Management of Things (MoT)
Tellennium, a company that manages enterprise expenses, is formerly known as telecom expense management (TEM). It provides technology and expertise to help companies efficiently manage recurring telecom, mobile, and other technology costs. Management of Things™ has been named the AOTMP's most popular IT solution of 2021.
Our SaaS solution, powered by our MoT technology platform, is designed to assist modern-day businesses in managing their communications network services and assets as well as expenses. Our solution gives TEM teams full visibility and control of their network operations and spending.
The technology facilitates automation workflows and allows for the identification of billing errors and network optimization possibilities, which in turn leads to expense management savings for the company.
Our MoT technology platform supports TEM requirements and expands capabilities for 21st century into what we call the Management of Things.
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WinBill
TeleManagement Technologies' WinBill is a leading telecom expense management software solution. WinBill is easily accessible and has a central database of information. It provides businesses with an accurate inventory and expense list for all vendors, IT services, and expenses. WinBill makes it easy to keep track of contracts, manage IT budgets, and eliminate late payment fees. The solution's flexible reporting tools allow users to easily create and schedule reports, or access information via the web. WinBill.Net has a robust set of features such as our service bureau module, ability to track and manage purchase orders , WinBill Web dashboard, and savings discovered (telecom dispute tracking). WinBill drastically reduces your teams time spent managing and approving your monthly telecom invoices and allows your team to manage by exception - spending time researching those invoices that have increased or decreased making you more efficient and helping find those on-going billing problems. Contact us for a live demonstration to determine if WinBill is a great fit for your company.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
MTS IntegraTRAK
Year Founded:
1983
Headquarters:
United States
Website:
mtsint.com/call-accounting/
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours
Live Rep (24/7)
eXsight Features and Options
Call Accounting Software
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management Software
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management Software
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting
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