Find and compare the best Artificial Intelligence software for Zendesk in 2026
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Use the comparison tool below to compare the top Artificial Intelligence software for Zendesk on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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MeBeBot
MeBeBot
$3.50 per monthMeBeBot One serves as a robust AI assistant and internal support hub designed for enterprises, consolidating organizational knowledge while leveraging intelligent search, generative responses, and AI agents to provide immediate answers to employee inquiries in areas like HR, IT, operations, and finance, thereby minimizing repetitive support requests and boosting overall efficiency while ensuring security and compliance. It connects seamlessly with platforms such as Microsoft Teams, Slack, SharePoint, SMS, and web chat to offer conversational assistance drawn from verified, company-approved resources, ensuring that the information provided is both accurate and adheres to internal policies as well as regulatory frameworks like GDPR and SOC 2. Additionally, MeBeBot One features sophisticated retrieval options and an "AI Wizard" for document scanning, which allows for the extraction of precise details from employee handbooks and knowledge databases, while also incorporating proactive elements such as push notifications, sentiment surveys, and insights dashboards that empower leaders to gauge engagement trends effectively. Ultimately, this platform not only enhances the support experience but also contributes to a more informed and engaged workforce. -
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Operata
Operata
$0.0060 per agent minutesOperata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively. -
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Azeon
Azilen Technologies
$0.89 per resolutionAzeon is an agentic AI designed to transform how support teams handle complexity — across every channel, every conversation, every time. Rather than replacing your existing tools, Azeon works alongside them, adding a reasoning layer that understands what customers actually need. It connects the dots between past interactions, current context, and the right resolution — so your team spends less time triaging and more time delivering experiences that stick. -
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Tray.ai
Tray.ai
Tray.ai serves as an API integration platform that empowers users to innovate, integrate, and automate their organizations without the need for developer expertise. With Tray.io, users can independently connect their entire cloud ecosystem. The platform features an intuitive visual workflow editor that makes it simple for users to construct and optimize processes. Additionally, Tray.io enhances the workforce's efficiency through automation of various tasks. At the core of the first iPaaS designed for universal accessibility is the intelligence that allows users to execute business processes through natural language commands. Tray.ai is a low-code automation solution tailored for both technical and non-technical users, enabling the creation of complex workflow automations that streamline data transfer and actions across diverse applications. By leveraging our low-code builder and the innovative Merlin AI, users can revolutionize their automation journey, combining the flexibility of scalable automation with advanced business logic and integrated generative AI features that are user-friendly and accessible to all. This makes Tray.ai an invaluable tool for organizations aiming to enhance operational efficiency. -
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Generative Studio X by OneReach.ai
OneReach.ai
The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI. -
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Knowlarity
Knowlarity Communications Pvt. Ltd.
Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates. -
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KooKoo
Ozonetel
$45 per user per monthNo matter if you are managing inbound, outbound, or a combination of telephony operations, our cloud-based contact center solution is equipped with an array of tools designed to streamline processes and boost efficiency. The beauty of this solution lies in its cloud nature, enabling you to get set up in just a matter of minutes. It offers effortless scalability, the ability to oversee remote or distributed teams, and seamless access to sophisticated reporting, analytics, and customer experience features. An inbound call center is a fundamental component of any comprehensive call center solution, specifically designed to handle incoming customer calls and respond effectively according to your business criteria. In today's rapidly evolving marketplace, businesses need to be where their customers are. Given that modern customers utilize a variety of communication platforms, it is essential to have a nimble Contact Center that can accommodate multiple channels for improved connectivity. Our multi-channel Outbound Call Center solution not only enables you to target specific customer segments but also significantly enhances the quality of customer interaction, ensuring that no opportunity is missed. Adaptability and responsiveness are key in today’s customer service landscape, making our solution an ideal choice for forward-thinking organizations. -
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TechSee
TechSee
$29.99/month/ user A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies. -
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Inbenta
Inbenta
Experience a Customer Interaction Management platform powered by symbolic AI designed to enhance self-service capabilities and elevate customer satisfaction and loyalty. It effortlessly interprets user inquiries, even when phrased differently, ensuring comprehensive understanding from the start. With a rapid implementation timeline measured in days instead of months, this high-performance AI solution is ready to use right out of the box. Its patented NLP technology, rooted in Meaning-Text Theory, facilitates highly engaging conversations. Additionally, the platform is compatible with your existing knowledge, content, and products, and boasts native support for more than 30 languages across various channels, including web, mobile, social media, and SMS. The open APIs and SDKs are customizable to fit your specific requirements. Many businesses have found trust and satisfaction in utilizing Inbenta, and you too can harness the power of our AI platform to address standard business scenarios as well as unique challenges. You can easily integrate, import, or manually add content into Inbenta, and our intuitive visual drag-and-drop editor allows you to craft decision trees quickly, transforming them into transactional applications with our flexible webhooks system. Inbenta is designed to adapt and grow with your organization’s evolving needs. -
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Fullstory
Fullstory
Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis. -
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Chattermill
Chattermill
Experience unified analytics for customer feedback tailored for the fastest growing companies globally. With Chattermill, you can secure a competitive advantage by consolidating, evaluating, and interpreting customer feedback in real-time. Bring together every feedback channel and customer interaction seamlessly into a user-friendly, collaborative platform. Leverage innovative AI technology for theme and sentiment analysis to understand customer emotions towards your product, track emerging trends, and recognize the factors that encourage customer loyalty. By filtering and deciphering the deeper meanings in your data, you can quickly assess the elements influencing customer experience. Additionally, analyze the signals in customer feedback to pinpoint and forecast potential opportunities that can enhance revenue, foster advocacy, and improve retention across all customer touchpoints, ensuring your business remains agile and responsive to evolving needs. -
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Transifex
Transifex
We are a popular Localization Platform. We're also a global content repository that offers a REST API and SDKs, automations, and more -- webhooks. Native integrations. collaboration. CAT tools. This allows you to centrally manage and translate your source content and create multilingual digital experiences for users. First, you will need to upload your content into Transifex. You have the option to use our integrations with popular tools or Transifex Live on websites, or to create a complex custom setup using our API and Transifex Native. You can either work with a third party translation agency, in-house or freelance translators, or crowdsource translations using the help of the community. You can also order translations from one our translation partners. You can use our online editor to collaborate live or integrate with the CAT tool that suits you best. -
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Avora
Avora
Harness the power of AI for anomaly detection and root cause analysis focused on the key metrics that impact your business. Avora employs machine learning to oversee your business metrics around the clock, promptly notifying you of critical incidents so you can respond within hours instead of waiting for days or weeks. By continuously examining millions of records every hour for any signs of unusual activity, it reveals both potential threats and new opportunities within your organization. The root cause analysis feature helps you identify the elements influencing your business metrics, empowering you to implement swift, informed changes. You can integrate Avora’s machine learning features and notifications into your applications through our comprehensive APIs. Receive alerts about anomalies, shifts in trends, and threshold breaches via email, Slack, Microsoft Teams, or any other platform through Webhooks. Additionally, you can easily share pertinent insights with your colleagues and invite them to monitor ongoing metrics, ensuring they receive real-time notifications and updates. This collaborative approach enhances decision-making across the board, fostering a proactive business environment. -
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USU Knowledge Management
USU Software
USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search. -
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Sprinklr
Sprinklr
Sprinklr is a Unified-CXM platform that enables enterprises to manage every customer interaction from a single AI-powered system. It combines marketing, social media management, customer service, and consumer insights into one cohesive platform. Sprinklr uses advanced AI to analyze unstructured data from millions of conversations to uncover actionable insights. Its AI copilots and intelligent agents help automate workflows and enhance team efficiency. Marketing teams can run compliant global campaigns while maintaining brand consistency across channels. Customer service teams benefit from omnichannel support tools and real-time context for every interaction. Sprinklr enables human-AI collaboration to deliver more empathetic and personalized experiences. The platform integrates seamlessly with existing enterprise technology stacks. Built for scale, it supports global teams with high customization and governance. Sprinklr helps organizations transform customer experience into a competitive advantage. -
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AmplifyReach Chatbot
AmplifyReach Solutions
Efficiently identify and extract key entities from user intent statements, utilizing this information—such as location and date—within ongoing conversations. Similar to human interaction, the chatbot can seamlessly transition to a different dialogue when a new intent is recognized, rather than sticking solely to the original inquiry posed by the user. The analysis of customer interactions is enhanced through natural language processing, which contributes to the chatbot's growing intelligence. Additionally, chatbots can actively engage customers on campaign landing pages and service/product pages, aligning with the specific objectives of each page. This enables a more personalized customer engagement experience. The Cognitive Chatbot is equipped to support communication in 12 different global languages, allowing brands to connect with their audience in their local dialect. Furthermore, the chatbot's Personality feature empowers brands and enterprises to adopt various styles of customer engagement. With seamless native integrations into widely-used CRMs such as Salesforce, HubSpot, Zoho, Freshdesk, and Zendesk, the platform can also be expanded through REST APIs or integrated with over 1000 systems via Zapier, ensuring scalability and versatility for businesses. This adaptability not only enhances customer experience but also streamlines operational efficiency across various industries. -
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hellomybot
hellomybot
hellomybot.io serves as an exceptional omnichannel bot platform (SaaS) designed for both businesses and developers eager to build various types of conversational agents, including voice bots and chatbots. With endless opportunities at your disposal, you can manage web traffic, facilitate web-to-store interactions, enhance consumer acquisition, foster competition, provide customer services, host events, and create conversational forms. Enable your bot to comprehend unique queries, whether spoken or typed, and engage users in tailored dialogues. This ensures that every user interaction is customized to their needs. Your bot provides immediate responses, operating tirelessly every day while you maintain control over all communications. Engage directly with your audience through your conversational agents platform, which integrates seamlessly with your email and helpdesk systems. Connect with your target audience across various platforms, leveraging the unique features of each to enhance your outreach. Experience global communication through messaging applications with hellomybot, allowing you to maximize engagement and effectiveness. Furthermore, this platform empowers you to innovate your customer interactions, ensuring that you remain at the forefront of conversational technology. -
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Cx Moments
Cx MOMENTS
Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency. -
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Forsta
Forsta
Forsta is an exceptionally powerful, adaptable, interconnected, and trustworthy platform for experience and research technology. It seamlessly bridges gaps between methodologies and data sources, uniting all aspects of human experience. If valuable insights are present, they can be quantified. You can harness customizable surveys to extract insights from a wide range of audiences, whether they are small teams or vast global communities. Gather the necessary data from any interaction or channel, as Forsta is equipped with comprehensive tools designed to enhance your data quality and provide profound insights. This enables you to advance your business effectively. In addition to customizable surveys, moderated online discussions are available to gain insights from diverse audiences, ensuring that no perspective is overlooked. Consolidate all your data into a single platform, allowing you to uncover the narratives behind the numbers. Leverage sophisticated analytics tools to examine, categorize, and filter the information in a manner that leads you directly to the solutions you seek, making the process more efficient and effective. -
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Golem.ai
Golem.ai
To enhance efficiency in document analysis, create a tailored interface that streamlines their processing. Implement automation for information extraction, allowing managers to manage a greater volume of tenders. Utilize your personal assistant to generate reports in real time, cutting down the hours previously spent on this task. Collaborate with our teams to outline your unique business challenges and requirements. Work closely with our experts to establish all the criteria needed for your analysis. Seamlessly integrate the solution into your existing line-of-business systems within just two weeks. Experience the improved performance of your document processing almost immediately after implementation. By leveraging artificial intelligence, information is extracted and analyzed in mere seconds based on your specified criteria and business applications. This information is organized and easily accessible, facilitating faster and more informed internal decision-making. Enjoy the benefits of enhanced processing capabilities for your documents right from the start. -
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Certainly
Certainly
Certainly is an AI platform that uses conversational AI to facilitate ecommerce and customer support. Companies can deliver extraordinary experiences and scale their growth with our next-generation technology. Conversations with visitors provide insight that helps to ensure fewer product returns, lower cart abandonment, and a higher customer lifetime value. Certainly is on an ambitious mission to help businesses create amazing user experiences by creating a digital counterpart of their top salesperson. The Certainly Conversational Ai software works seamlessly across all platforms that you use to run your business. It's your new conversational interface for customer care, sales, marketing, community, HR, and management. It transforms any interaction into a frictionless and relevant user experience. Are you curious about how automated chat could help your business? Let one of our experts walk you through a Conversational AI chatbot that is tailored to your content. -
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Byron
Byron
$290 per monthOur clients lead hectic lives and rely on us to help them reclaim their time for what truly matters to them. Our platform is designed to assist you in monitoring all of your projects seamlessly. You can also see when your assistants are available and communicate with them directly. Typically, we respond to requests within a matter of hours. On average, users of Byron save 15 hours each month by allowing us to manage their routine tasks. You can quickly submit requests, establish rules, oversee tasks, and automatically track the hours saved through our system. Grant your entire team access to facilitate project management and enhance productivity across your organization. Our Structured Tasks are engineered to automate human tasks effectively at scale. Within the Byron platform, you can create a streamlined process, connect external integrations, or upload a CSV file, allowing our team of assistants to spring into action. Initiate a task and receive consistent, structured responses and data in return, making your workflow even more efficient. This approach not only saves time but also enhances overall team collaboration. -
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Verloop.io
Magiclane App Service Pvt. Ltd
Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels. -
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Agara
Agara
Agara stands out as the premier Real-time Voice AI SaaS platform globally, designed to handle customer support calls instantaneously, thereby minimizing hold times, cutting down on manual data entry, and enhancing the overall customer experience. By utilizing Agara, organizations can notably boost their customer satisfaction scores while simultaneously achieving a reduction in support expenses exceeding 50%. This innovative approach to customer service transforms how businesses interact with their clients, making support more efficient and effective. -
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Faraday
Faraday
Accelerating B2C expansion through actionable AI solutions. With comprehensive consumer insights, reliable algorithms, and seamless integrations, we can facilitate your growth within a mere 6-8 weeks. Focus on prioritizing, personalizing, and enhancing every customer interaction. Broaden your outreach while effectively targeting your advertising budget towards the ideal audience. Utilizing Reach, you have the capability to create tailored lookalike audiences from a pool of over 290 million U.S. consumers, enabling you to engage them across diverse channels, both online and offline. Our sole focus is on leveraging AI for the B2C customer journey, and we have maintained our position as the industry leader for more than five years. We seamlessly connect with over 260 systems, enhancing your efficiency with AI in every aspect of your daily operations. We are committed to data non-proliferation, ensuring you have access to valuable data without compromising individual privacy. This approach not only safeguards consumer information but also empowers businesses to make informed decisions based on aggregate insights.
