Viable Reviews

Viable Description

We used to spend a lot of time manually analyzing qualitative data. We can now find the needle in a haystack with their AI. Go beyond sentiment analysis by receiving a weekly report that lists the most important compliments, complaints, questions, and requests sorted according to volume and urgency. Each theme tracks the changes over time, and includes a summary, urgency scores, product subthemes, user profile, and more. Use Viable for analysis of sales call transcripts and customer support tickets. Also, use it to conduct market research, employee surveys and analyze other data. No matter how big or small your company is, our platform offers unlimited seats and integrations. Start with 500 datapoints. Each section of the report includes information on the people who are discussing that topic. Our AI uses customer data and traits to run a true analysis, making recommendations based on NPS scores, customer levels, regions, and more.