Best Text Mining Software for Zendesk

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

Your contact center is your greatest untapped resource. It's where customers can continuously coach your business. PrediCX, an AI platform that unlocks this value through predictive insight and automation across every channel to optimize customer experience and customer service, is called PrediCX. AI can be used to extract predictive insights from every customer interaction, regardless of the channel. Recommendations to improve profitability and customer service. Receive early warnings about issues and automatic coaching. You can quickly track any urgent complaints or enquiries and point your customers to the best resource or channel. AI uses concepts and not keywords to classify incoming comments so that analysis is accurate, insightful, and not predetermined. Customer feedback is not overlooked. Automated triage of queries from digital channels, automatically classify agents and assist them, and enhance chatbots.

Emotics, an emotion analytics platform, turns text data from employee and customer feedback into business solutions. Emotics converts emotion and themes into strengths and weaknesses, opportunities, threats, and opportunities, so you can have a strategic view of customer and employee experiences. Automatically generates benchmarks that give insight into how you compare with your competitors and which aspects of CX you need to improve. It provides a warning system that warns you about emotions that can cause actions. To determine which emotions are driving the perception of CX, measure the intensity of emotion expressed in customers using 8 emotion indexes and 24 emotion levels. It allows 360 degree customer view through connection to NPS, CSAT and social data, such as SurveyMonkey or Zendesk. Emotics is a more powerful and efficient way to analyze sentiment than NPS.

Get instant insights from customer conversations. Find out what is most troubling your customers and what is the biggest threat to your business. You can quickly categorize and trend 100,000 customer support tickets, tickets, and live chats in just a few steps. Manually tagging tickets is tedious and unreliable. Customer Service agents often fail categorize important details of customer questions. They may leave as many as 60% of your support tickets untagged. Cx Moments AI tags tickets faster than agents, regardless of how complicated or granular your categorization. We can also apply new tags and categories to your entire ticket history. Cx Moments automatically summarizes customer queries by region. You can now show each Department which customer issues they have. You can see which contact drivers are trending up, and what areas need special attention. Find out which areas your agents have the most difficulty with and what training may be required.

BytesView is a powerful machine learning and NLP-based text analytics tool. It can easily compile and analyze large amounts of text data from multiple sources. There are many text mining and analysis tools that can be used to extract valuable insights from unstructured texts. BytesView also offers API Services that allow you to train custom data analysis models using data specific to your company to improve accuracy and efficiency.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

Our systems intelligently collect a variety high-quality unstructured data streams from hundreds of sources. These include text, voice, images, and videos. These data are cleaned by our systems and trained to extract signals from products, services and attributes. It is then synthesized and contextualized with our proprietary Deep Product Learning® technology. Our enterprise-grade integrations allow you to ingest private data. Compare your view of products and services to the competition and make benchmarks. Our platform provides powerful AI-driven actions wherever you need them - dashboard APIs and Integrations - and turns insights into action across PIMs CRMs voice assistants chatbots and more.