Best AI Agents for Zendesk

The AI agents at ActiveCampaign serve as dedicated helpers that independently manage various tasks such as creating content, dividing audiences, constructing campaigns, sending SMS messages, translating materials, and generating reports. Simply state your objective, and these agents will produce strategies, resources, and automations tailored to your needs. They also adapt and enhance their performance based on the feedback you provide, continually evolving for better results.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Jotform AI Agents are sophisticated automated solutions for customer support, offering instant assistance through various platforms, including phone, chat, voice, and popular messaging services like WhatsApp and Messenger. With a user base exceeding 25 million globally, Jotform allows organizations to seamlessly incorporate AI-powered agents into their operations without the need for programming skills. These intelligent agents can assist customers by guiding them through form completion, addressing inquiries, and automating processes such as appointment scheduling and email communication. Businesses can customize their AI agents' look and interaction style using more than 7,000 available templates, ensuring that the agents align with their brand identity. Jotform's AI Agents enhance operational efficiency by providing round-the-clock support, minimizing response times, and boosting customer satisfaction through multi-language capabilities and real-time oversight.

Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.

StackAI is an enterprise AI automation platform that allows organizations to build end-to-end internal tools and processes with AI agents. It ensures every workflow is secure, compliant, and governed, so teams can automate complex processes without heavy engineering. With a visual workflow builder and multi-agent orchestration, StackAI enables full automation from knowledge retrieval to approvals and reporting. Enterprise data sources like SharePoint, Confluence, Notion, Google Drive, and internal databases can be connected with versioning, citations, and access controls to protect sensitive information. AI agents can be deployed as chat assistants, advanced forms, or APIs integrated into Slack, Teams, Salesforce, HubSpot, ServiceNow, or custom apps. Security is built in with SSO (Okta, Azure AD, Google), RBAC, audit logs, PII masking, and data residency. Analytics and cost governance let teams track performance, while evaluations and guardrails ensure reliability before production. StackAI also offers model flexibility, routing tasks across OpenAI, Anthropic, Google, or local LLMs with fine-grained controls for accuracy. A template library accelerates adoption with ready-to-use workflows like Contract Analyzer, Support Desk AI Assistant, RFP Response Builder, and Investment Memo Generator. By consolidating fragmented processes into secure, AI-powered workflows, StackAI reduces manual work, speeds decision-making, and empowers teams to build trusted automation at scale.

Assembled's AI agents offer advanced automation solutions across chat, email, and voice platforms, adeptly listening, responding, and taking decisive actions to address intricate challenges. The AI Chat Agents can manage up to 70% of inquiries through natural dialogue, seamlessly connecting with platforms like Shopify to perform tasks beyond mere responses. Meanwhile, AI Voice Agents can engage in an unlimited number of simultaneous conversations, providing a human-like experience that eliminates cumbersome phone menus and waiting periods, ensuring round-the-clock assistance. The AI Email Agents work swiftly to resolve cases, efficiently clearing backlogs and upholding rapid response rates during peak times. All agents are designed to integrate effortlessly with your knowledge base, CRM, and other internal systems, uphold brand consistency through tailored style guides, facilitate intelligent transitions with comprehensive context, and scale endlessly without necessitating additional staffing.

Viktor is an AI-powered coworker built to live natively inside Slack and handle complex tasks autonomously. Equipped with its own cloud computer, Viktor can write and execute code, build and deploy applications, analyze metrics, and manage workflows across more than 3,000 integrated tools. It proactively monitors systems, flags issues, and suggests actionable next steps instead of simply responding to prompts. Teams can request reports, create tickets, audit marketing campaigns, or retrieve analytics directly within Slack conversations. Viktor maintains persistent context over long-running projects, coordinating tasks and deadlines across multiple weeks. It connects seamlessly to platforms like Linear, PostHog, Google Ads, and other business tools to automate cross-functional operations. The agent drafts artifacts such as documents, issues, and updates for approval before execution. With both free and enterprise plans, Viktor scales to match team workload and automation needs. Security and workspace controls ensure safe collaboration within organizational environments. By combining autonomy, integrations, and persistent context, Viktor acts as a highly capable digital teammate embedded in daily workflows.

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more

Manage your projects in a manner that suits you best using Airtable. This versatile collaboration tool merges the capabilities of a relational database with the straightforwardness of a spreadsheet, offering a seamless experience. It is compatible across various platforms and devices, ensuring that data is synchronized instantly. Users have the option to display their tasks through a variety of formats, such as grid, calendar, Kanban, gallery, or forms, making it easier to visualize their workflow. With its intuitive interface, Airtable enables teams to enhance productivity while maintaining organization.

Zapier is a comprehensive AI automation platform that helps organizations transform how work gets done. It allows teams to connect AI tools with everyday apps to automate workflows end to end. Zapier supports AI workflows, custom agents, chatbots, forms, and data tables in one unified system. With over 8,000 integrations, it eliminates manual handoffs between tools and teams. Built-in AI assistance helps users design automations quickly without technical complexity. Zapier enables teams to deploy AI agents that work continuously, even outside business hours. The platform offers full visibility into automation activity with audit logs and analytics. Enterprise-grade security and compliance ensure safe AI adoption at scale. Zapier is used across departments including marketing, sales, IT, and operations. It helps teams save time, reduce costs, and scale productivity with confidence.

Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally. Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard. Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents. Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging. Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding. Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial. Key Features: • Live Chat (widget and social media integrations) • Help Desk (all communication in one dashboard) • Chatbot (automation for common use cases such as customer help and lead generation) • AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro) • Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more) Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.

Leaping AI delivers powerful voice agents designed to automate customer and sales support for businesses managing over 100k calls annually. The AI agents handle intricate workflows and can manage up to 70% of calls, maintaining a high customer satisfaction rate of 90%. The platform features a user-friendly interface for setting up multi-stage agents with simple English instructions for configuring behaviors and transitions. Supporting multiple languages, Leaping AI integrates easily into existing infrastructures through API connectors. Call recordings and analytics are available directly within the platform to ensure continuous performance improvement.

Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

Aissist.io introduces a Hybrid AI Workforce that completes work from start to finish. Digital Agents function inside the platforms your team already uses and take over repetitive tasks such as tagging, summarizing conversations, routing issues, responding and updating internal systems. Companies adopt Aissist to scale sales, support and operations without adding more headcount. Customers report 83% automation, 2x performance at 50% cost and a 4.8+ CSAT when Digital Agents handle routine workload. Setup is fast because Aissist learns directly from your conversations, documents and product knowledge. Aissist understands text, image, video and voice input, integrates with any backend system through public APIs and works across chat, email, SMS, social channels and WhatsApp. Teams stay focused on important work while Aissist handles busywork.

Gobii is a cloud-based service that allows users to deploy fully managed browser automation agents through an API, facilitating the automation of web research, form submissions, data extraction, and complex workflows on a large scale. These agents function like perpetual employees, capable of navigating websites—even those without APIs—managing dynamic content, executing JavaScript, and automatically rotating proxies when necessary. Users have the ability to create these agents, assign them specific prompts or tasks, and obtain structured JSON outputs or real-time previews of the agents' browser activities. Gobii also accommodates both synchronous and asynchronous task execution, offers secret management for sensitive information like login credentials, and ensures output validation through schema enforcement. Furthermore, it integrates with widely used programming languages such as Python and Node.js for easy implementation. The platform places a strong emphasis on scalability, allowing for the execution of hundreds of tasks simultaneously, while also providing enterprise-level security features like audit logs, proxy management, and comprehensive task oversight. As a result, developers benefit from a streamlined experience that makes it easier to integrate complex automation into their workflows.

Naive is an innovative platform powered by AI that functions as an independent business runtime, allowing users to establish and manage an entire enterprise through a streamlined chat interface. To get started, users simply articulate their business concept, and the system promptly creates a virtual “headquarters,” deploys AI agents, and launches essential business operations such as initiating marketing campaigns, developing applications, and overseeing daily activities. These AI agents serve as self-sufficient employees, executing various tasks in areas like sales, marketing, customer support, and engineering, which enables companies to operate without conventional workforce structures. Users benefit from a centralized dashboard that provides real-time insights into activities, including marketing outreach, content creation, customer engagement, and product development, all efficiently managed by the agents working in concert. This seamless integration of AI into business processes not only enhances productivity but also offers a novel approach to entrepreneurship.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Embedded iPaaS allows you to concentrate your resources on delivering the customer's needs and keeping them happy. Appmixer makes it easy to customize integrations. This allows you to concentrate on solving customer problems and meeting their needs. Our drag-and-drop interface with SDK makes it easy to integrate data sources and create automated workflows. Appmixer saves time and allows you to access the most popular online apps. However, you can still add your own connector to connect with any private or public API. Appmixer, an on-premise software, will ensure that you have full control over the data of your customers.

Alhena AI is an advanced AI-powered platform designed to boost both customer service and sales for eCommerce businesses. It provides an AI-driven shopping assistant that offers personalized recommendations and automates key customer support tasks like returns, tracking, and FAQ responses. The platform integrates easily with popular eCommerce platforms such as Shopify and WooCommerce, and uses AI to analyze customer data and improve the accuracy and effectiveness of responses. Alhena AI helps businesses reduce costs, improve efficiency, and drive conversions while maintaining consistent, human-like interactions across all customer touchpoints.

Adapt is an advanced AI-driven platform built to act as a unified digital workspace for modern teams, enabling seamless interaction with multiple business tools. It connects to a wide range of systems, including analytics platforms, CRMs, and internal databases, allowing users to retrieve insights instantly. Through simple natural language queries, teams can access data, generate reports, and automate processes without needing technical expertise. The platform intelligently gathers context from integrated tools and routes requests to the most suitable AI models for accurate results. Adapt also empowers organizations to create internal applications and dashboards that consolidate key metrics in one place. By operating directly within Slack or through its web interface, it fits naturally into existing workflows and reduces friction in daily operations. Businesses benefit from faster decision-making, improved collaboration, and fewer interruptions to technical teams. Additionally, Adapt minimizes repetitive data requests by centralizing knowledge access across departments. Its automation capabilities help teams execute tasks more efficiently, from marketing analytics to engineering workflows. With enterprise-grade security, including encryption, compliance certifications, and strict data controls, Adapt prioritizes data privacy and trust.

Agent.ai serves as a dynamic professional network and marketplace designed specifically for AI agents, providing a venue where users can easily discover, interact with, and hire AI agents for a variety of tasks. This platform functions as a central hub for both individuals and businesses looking to seamlessly incorporate AI agents into their operations, whether for automation, data analysis, or other specialized functions. Users can browse an extensive selection of AI agents customized for diverse needs and sectors, simplifying the process of finding suitable AI solutions for numerous applications. With a focus on building a community of AI practitioners and enthusiasts, Agent.ai encourages networking, collaboration, and the advancement of AI-driven automation technologies. Furthermore, the platform is committed to facilitating knowledge sharing and innovation within the AI landscape.

Boomi's iPaaS platform empowers businesses to integrate, automate, and manage their data and workflows across multiple applications and systems. By leveraging AI agents, Boomi automates complex processes, improving speed and reducing errors. With a user-friendly interface and a library of pre-built connectors, the platform simplifies the integration of applications such as Salesforce, SAP, and AWS. Boomi helps organizations unlock their full potential by enabling rapid digital transformation, secure data management, and optimized business operations. Boomi Agentstudio is the solution for managing AI agents at scale, offering businesses a centralized platform to design, monitor, and deploy agents effectively. It includes powerful tools such as Agent Garden for lifecycle management, Agent Control Tower for visibility and governance, and AI-powered workflows that integrate seamlessly with other business systems. By providing easy-to-use tools for AI agent orchestration, Boomi allows organizations to achieve efficient, compliant automation while reducing operational complexities, all within a secure environment.