Best AI Guardrails for Zendesk

Alice is an enterprise-grade AI security and trust platform designed to protect applications, agents, and foundation models from adversarial threats. Formerly known as ActiveFence, the company leverages its proprietary Rabbit Hole intelligence engine, built on billions of real-world toxic and abusive data samples, to deliver unmatched safety coverage. Alice protects more than 50% of global online experiences, monitoring over 1 billion daily AI-human interactions across 120+ languages. Its WonderSuite platform provides comprehensive safeguards, including pre-launch stress testing with WonderBuild, dynamic runtime guardrails through WonderFence, and continuous automated red-teaming via WonderCheck. These solutions help organizations defend against prompt injection, jailbreaks, model exploitation, and policy misalignment risks. By aligning defenses with regulatory and compliance requirements, Alice supports responsible AI governance and enterprise risk management. Trusted by leading tech companies and model labs, Alice empowers businesses to deploy GenAI systems securely and scale innovation without fear.

Lanai serves as an AI empowerment platform aimed at assisting enterprises in effectively navigating the challenges associated with AI adoption by offering insights into AI interactions, protecting confidential data, and expediting successful AI projects. It encompasses features such as AI visibility to help uncover prompt interactions across various applications and teams, risk monitoring to ensure compliance and detect potential vulnerabilities, and progress tracking to evaluate adoption relative to strategic objectives. Furthermore, Lanai equips users with policy intelligence and guardrails to proactively protect sensitive data and maintain compliance, along with in-context protection and guidance that facilitates proper query routing while preserving document integrity. To further enhance AI interactions, the platform provides smart prompt coaching for immediate assistance, tailored insights into leading use cases and applications, and comprehensive reports for both managers and users, thereby promoting enterprise adoption and maximizing return on investment. Ultimately, Lanai aims to create a seamless bridge between AI capabilities and enterprise needs, fostering a culture of innovation and efficiency within organizations.