> Agree, but they should have had a much better response prepared
No, doesn't matter what "the response" is. They're firing someone, effective immediately. You don't worry about what the users think.
"It's like if you suddenly fire the company rep that your main customer has been dealing with exclusively for years. You don't just call them up and say "hey, Joe's no longer with us, we'll get back to you in a bit about his replacement.""
It's like that except the "main customer" doesn't give you any money, but acts like they're shareholder or they're on the board or something. Like a kid in his dad's suit, greased back hair. "I'm not happy with this situation! Why wasn't I told earlier". You can imagine the people who run reddit watching the drama and thinking "who the fuck do these entitled cretins think they are? Uh..yeah, put out a statement, say "we're sorry, we...uh...yeah, could have handled it better. Sounds like we're sorry but really we don't give a fuck and would do the same thing next time".
We don't know what "Joe" did. Assuming it was something terrible enough to get him frogmarched out of the building, you're just unhappy with the string of characters submitted to the customer to explain that he's no longer around? That's the beef?