> Phones are hardware, but the software is key. ... but if the software is buggy and lacking functionality,
> they will turn to a new source.
There is a big community around Motorola mobiles (modmymoto.com, motorolafans.com, motofan.ru). For each of their architectures (P2K, MOTOMAGX, EZX), there is a good deal of mods, flashes, skins, language packs, all things software existing in all possible colours and varieties, eventually bumping into the hardware limits. And all of it works.
I bought my L7 back in 2006 in The Netherlands, and it had (reasonably) no Cyrillic support. After a week of texting in translit, I had reflashed it, and have been happily texting ever since -- all it had taken me was, google the matter. Do I owe this improvement to Motorola? Yes, but only for making it possible and not being in the way.
You see the care and attention you seek in Apple's being ever at war with modders, where every next system update wrecks the phone that's been previously jailbroken: I see in this a monumental waste of resources. If Motorola refrains from enfocing their control over the devices they sold to you, this is by no means negligence, and least of all, evil.