Comment Well duh (Score 1) 49
they won't bring back your account if you're a nobody.
Well yeah. I mean come on we know about IT stuff around here. If you are trying to back up vary large transnational systems two axis on the chart or granularity, and cost on the operational side, and granularity and time to restore on the recovery side. Sometimes you can mix them, ie a not vary granular operational backup, but if you are willing to put enough time an engery you can restore individual records or groups there of by say restoring a whole partition (as in database) querying the data you need and injecting it back into the transaction environment.
It does not surprise me that Microsoft can't wont do individualized account operations for just anybody from a technical perspective or from a customer service perspective in terms of customer rep time and engineering time to deal with one persons issues.
What they are charging for these services does not allow for that. The other reality of these SaaS service is cheap does not therefore translate to good individual value. As we have seen with the Sony article yesterday, IP in your account like a movie or video game title reality is its a rental for as long as they feel like it no matter how the terms sounded, and if it is data pictures, videos, personal files, you better damn well have copies elsewhere because while the causes might be different your data is just as likely to vanish one morning as it was back in 1988 when the ST506 MFM disk in your PC AT suddenly refused to read, but curiously was fine after a new low level format..