... Hardware bought from thinkpenguin.com costs even less than Macs because it's pre-vetted by their 3-man company to "Just Work". the only "support" calls that they get are down to flaky USB host chipsets, BIOS DRM/whitelisting which prevents certain WIFI cards from being recognised, and the *very* very occasional request for driver support for OSes that are getting on for 15 years old. they sell ACM dial-up modems because they get calls from people who have upgraded from windows xp only to find that their old conexant softmodem is "so old" it no longer works. they buy and sell printers that don't require firmware uploads and have "generic" drivers - postscript, PCL and so on. we don't *have* to live on the treadmill: it's a choice, to tolerate the pain, cost, stress and distress of living with hardware that's designed for obsolescence, trapped by our own desire to pay less for less.