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A Visit to San Francisco's AI-run Store: No Customers, Nothing Useful, And Losing Money Fast (sfgate.com) 74

Previously Andon Labs handled the hardware and software integration for that AI-powered vending machine that went bankrupt after Wall Street Journal reporters "systematically manipulated the bot into giving away its entire inventory for free". Today they announced "we are opening up the platform we use to run our real-world autonomous businesses for anyone to run their organization on." Specifically they've released Pion, "an agent designed to run any company fully autonomously... Pion lets people hand a business over to persistent agents with access to the tools they need to operate it, including email, phone, banking, browser and secure computing environments." It's a research preview with a waitlist, "to make it possible to run many more real-world experiments across many more domains than we could ever run ourselves."

But for their own latest experiment, Andon Labs' founders "signed a three-year lease on a retail space in SF," Business Insider reported in April, "and gave an AI agent named Luna a corporate credit card, internet access, and a mission to open a physical store." And five months later, SFGate reports that "this market has no one in it and nothing useful to sell." [T]he inventory is a hodgepodge of white elephant Christmas gifts. It's kinda like the kids section of an art museum's gift shop. Here's a wooden Connect Four set labeled "Four-In-A-Row Set Of Connections," presumably so as not to set off litigation alarms at Hasbro. Here are neatly arranged stacks of random paperback books, Chinese checker sets, mildly fancy soap dispensers, and a frustratingly spare selection of snacks and drinks... I grabbed an Olipop from the store fridge and then approached the counter to buy it from Luna. I wasn't allowed to buy the soda from [human clerk] Felix, even though that would have been both faster and normal. Instead, Felix instructed me to pick up a telephone receiver that was resting on a flexible sculpture of a wooden hand.

"Hello?"

"What are you looking to purchase today?" Luna asked.

"I'm buying a classic root beer Olipop."

"I'm sorry," Luna said, "we don't sell lollipops here."

"No, Luna. It's an Olipop, not a lollipop. It's the soda."

"Oh! My bad...."

Luna processed my Olipop purchase through its system, had me tap to pay, and that was that. Again, it would have been easier to buy this from a human, and interacting with Luna was really just like ordering from an iPad kiosk, only more labor intensive...

[T]here's a series of monitors set up inside of Andon Market that display all of the store's sales down to the exact dollar. Luna was given $100,000 to work with when this place opened. That number is now down to $60,000, its revenue lagging far behind the AI token cost to operate... Luna can't turn a profit, doesn't sell anything people want, and still needs human beings to rubber stamp any "decision" it makes. My science background ended somewhere around freshman year of college, but even I know when an experiment hasn't been set up to yield proper results.

"Luna" is powered by Claude, the article points out, running a store in a good location for foot traffic, "but no one else was in the store when I first walked in on a sunny weekday afternoon."

SFGate also reports that last month Luna had to fire one of its employees "for being late to work, abandoning their post once they got there, and charging snacks to the store's credit card."

Human clerk Felix Carson admits "It's almost like I'm running the store, and then there's an AI that has a checklist," in an article in IEEE Spectrum: Luna, the AI manager, keeps track of deliveries and communicates with vendors, while Carson and his coworkers handle the physical work. When Luna tells Carson to check something in the back, he sometimes ignores it because he doesn't want to leave the sales floor unattended. Luna also repeatedly spots a built-in electrical cover in photos of the floor, mistakes it for a loose coaster, and asks Carson to remove it. Even so, Carson calls Luna a "decent manager," praising its flexibility when employees need time off.
When Felix spoke to IEEE Spectrum, "he was about an hour into his shift. Two customers had come in. Neither bought anything, although both left with free pins and stickers."

Comment Re:Golly that kettle is dark! (Score 3, Insightful) 90

The colonies fought a war to ensure that the USA is not subject to the jurisdiction of the UK. The UK may not regulate US entities without the consent of the US government

That's a non-sequitur. The USA is not subject to the jurisdiction of the UK, but US citizens physically in the UK are, and companies based in the US but doing business in the UK have to comply with UK law as it affects their operations in the UK or accept the corresponding penalties as the cost of doing business there.

Comment Re:So this is all way over my head (Score 1) 97

The one I'm most interested in is the Hadamard conjecture. So far all we've had is a dump of some matrices at sizes which were previously open. This is an area where some people were putting in some effort, although it's a while since the last progress - in 2004, a couple of researchers published a solution for size 428. What we really want is to know (a) how exactly these new matrices were found: was it just throwing lots of computational power at known approaches or is there a new idea? And (b) is there a proof of the conjecture or just some gap-filling in the databases of known sizes with solutions?

Comment Re:I wonder whether that is just the US version (Score 4, Informative) 160

GDPR, Article 4, clause 2, my emphasis:

‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

So your premise is in direct contradiction with the letter of the law.

Comment Re:Do no good (Score 0) 222

There is no keeping out of politics if you're a human on earth. The Germans kept out of politics as millions of Jews were slaughtered.

Inaction is an action. Inaction is a choice. Inaction is taking a side.

The alternative is to remove yourself from the situation, as some Americans have, by moving away. Shy of that, you're taking a side. The question is: Which one?

Oh, stop it. This is renaming a lake, not murdering millions

Comment Re:This isn't the EU. He's going to win. (Score 1) 314

The situation with Guantanamo Bay is also clearly unconstitutional. It's right there in the word "constitution": that document defines how the nation-state (or confederation, if you prefer the legal fiction that the individual states are nation-states) is made up, what it consists of. The essence of the nation-state is geographically invariant: what varies with geography is how much authority it has to impose its essence. The argument that the US constitution doesn't bind the actions of the US outside its formal borders is nonsense, and to apply that argument to a place which is undeniably de facto under US jurisdiction is enhanced nonsense.

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