Best VoIP Monitoring Software for Small Business

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Paessler PRTG is an all-inclusive monitoring solution with an intuitive, user-friendly interface powered by a cutting-edge monitoring engine. It optimizes connections and workloads, reduces operational costs, and prevents outages. It also saves time and controls service level agreements (SLAs). This solution includes specialized monitoring features such as flexible alerting, cluster failover, distributed monitoring, maps, dashboards, and in-depth reporting.

ManageEngine OpManager acts as a VOIP monitoring tool, delivering real-time insights into the performance and quality of voice over IP (VoIP) communications. It monitors essential metrics like call quality, latency, jitter, and packet loss to ensure optimal VoIP functionality. With proactive alerts and comprehensive reporting, OpManager allows IT teams to swiftly identify and address VoIP issues, facilitating a smooth communication experience. Its user-friendly dashboards and visualization capabilities simplify the monitoring and analysis of VoIP traffic, enabling organizations to sustain high-quality voice communications.

TotalView offers network monitoring as well as root-cause troubleshooting of problems in plain-English. The solution monitors every device as well as every interface on every device. In addition, TotalView goes deep, collecting 19 error counters, performance, configuration, and connectedness so nothing is outside of it’s view. A built-in heuristics engine analyzes this information to produce plain-English answers to problems. Complex problems can now be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster.

Obkio is a simple Network Monitoring and Troubleshooting SaaS solution that allows users to continuously monitor the health of their network and core business applications to improve the end-user experience. Obkio identifies the cause of intermittent network problems, VoIP, video, and applications slowdown in seconds so you can troubleshoot before they affect your end-users. Deploy network monitoring Agents at strategic locations in a company's offices or network destinations such as data sites, remote sites, external client sites, or public or private clouds to continuously monitor performance using synthetic traffic exchanged every 500ms. Obkio continuously tests and measures network metrics, such as latency, jitter, packet loss, quality of service and customer experience via QoE (Quality of Experience). The app alerts you as soon as a problem occurs or even if there are signs that a failure is about to happen. Not only does it alert you and pinpoint the source of the issue, but it also allows you to go back in time to complete a diagnosis.

Video quality control tool. Software solution for UDP stream quality control and measurement of QoS in all segments of distributed networks. Probes available 24/7. You have complete control over your network. It takes less than 30 minutes to start monitoring your streams. You can save on equipment and network maintenance costs. Web interface offers all the benefits of web interface, including a user-friendly data layout. Continual quality control and rapid correction of violations ensure a stable customer base. It is available as a cloud-based service or as a standalone solution for local networks. Elecard Boro software probes monitor packet loss, video freeze, SCTE35 labels for UDP/HLS/DASH/RTP/HTTP. This solution allows for fast and economical monitoring of content delivery networks, and localization of most common violations.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

VoIP Spear is a monitoring and alerting service. We monitor your voice quality and notify you when there is a problem. You will be the first to know if your call quality is poor. Quality problems with calls always occur at the worst times. It can be frustrating to ask "Can you hear me?" It's frustrating to ask "Can you hear me?" or "Can you say that again?" Over and over. Quality issues with calls are often intermittent. This means that they may not be occurring when tech support arrives. VoIP Spear monitors VoIP quality throughout the day. VoIP Spear can be reached even when you are asleep. VoIP Spear gives you a numerical score that measures your voice quality, from poor (1) to excellent (5). This is known as MOS, or Mean Opinion Score. It's an industry standard to measure voice quality. VoIP Spear has servers located in more than 15 major cities around the world, so you can test your VoIP best. Our servers are located in North America and South America, Europe, Asia/Pacific, and Europe.

Website monitoring and performance testing solutions. You can quickly identify performance issues by using powerful monitoring features like real-time dashboards, performance reporting options, or nearly 30 global monitoring networks. The EveryStep Web Recorder allows you to quickly and easily record scripts that can be used to monitor interactive websites, web application elements, and user scenarios. Dotcom-Monitor makes sure that even the most complex websites, web apps, and web services are up to date and perform as intended.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

VoIP Detective is the most user-friendly Cisco Call Manager reporting tool. VoIP Detective is available in both a free and a paid version. It allows you to view calls to and fro extensions on your CUCM cluster as well as to perform detailed troubleshooting. VoIP Detective is a simple interface that allows you to send call information to Cisco Call Manager. VoIP Detective free and Pro can be quickly installed as virtual machines - it takes less than 30 minutes to get up and running.

You need to create visual reports that are meaningful from your Cisco UC environment. CRA can help. CRA is a cloud-based, simple-to-use, web-based analytics platform that provides detailed reporting on calls for Cisco®. Unified Communications Environments. This provides deep insight into your UC environment that you don't have before. You can quickly identify the most important calling patterns within your UC environment. Allows you to quickly create customizable reports for any department. Troubleshoot QOS issues with voice and video on a per-call basis.

SIP3 provides an end-to-end solution to monitor, analyze and troubleshoot network performance in large traffic volumes. A flawless communication service will delight your customers. No matter how big or small your business is, a great customer experience will increase your chances of success. You can monitor live calls and help them troubleshoot on the move. Provide immediate insight to your customers to help them meet their needs. SIP3 allows you to scale up without compromising your data. No matter how large your organization, you can instantly access the information you need. With a simple interface that is easy to use, you can focus on your work and be more productive. SIP3 OpenAPI can be easily integrated with any other platform or solution. You can stay on top of your business and monitor your VoIP network in real-time. Prevent service disruptions and diagnose network problems before they happen. You can follow up with the KPIs that are important to your business without sacrificing time or resources.

Cisco ThousandEyes, a cutting edge network intelligence platform, is designed to give organizations a deep understanding of digital experiences across the Internet, cloud and enterprise networks. ThousandEyes uses advanced monitoring and analytics to help businesses identify, troubleshoot and resolve performance issues affecting critical applications, websites and services. Its comprehensive set of tools provides insights into network performance and application delivery. This allows organizations to ensure seamless connections and optimal user experience. ThousandEyes, widely adopted by Fortune 500 companies, SaaS providers and other IT professionals, is a trusted tool for navigating the complexity of hybrid and multi-cloud environments. It empowers IT teams to manage and optimize digital ecosystems.

IBM Tivoli Monitoring products monitor and manage the availability and performance of distributed operating systems. These products are based upon a set common service components, collectively known as Tivoli management services. Figure 1 shows the components of Tivoli Management Service. They provide security, data storage and transfer, notification mechanisms, user interface presentation and communication services in an agent/server-client architecture. These services can be shared by a variety of products including IBM Tivoli XE mainframe monitoring and IBM Tivoli Composite Application Manager product products.

VoIP monitoring software that provides deep insight into WAN performance and critical call QoS metrics. SolarWinds®, VoIP & Network Quality Manager can help you monitor VoIP performance by analysing Call Detail Records generated from Cisco CallManager and Avaya Communication Manager. This will enable you to identify and eliminate distortions, latency and noise. VNQM allows you to easily analyze call detail files (CDRs) from Cisco and Avaya Communication Managers, and identify metrics such as latency and network jitter. You can also avoid packet delays in VoIP calls. SolarWinds VNQM offers a variety of powerful capabilities, including monitoring VoIP call quality of services (QoS), packet loss and latency, as well as monitoring site-tosite WAN performance with Cisco IP SLA technology. You can also correlate call issues with WAN performance to assist in troubleshooting.

Wireshark, the most widely-used network protocol analyzer in the world, is known as the "world's best and most trusted". It allows you to see the network at a micro-level and is used by many non-profit and commercial organizations, government agencies, educational institutions, and other organizations. Wireshark is a continuation of a project begun by Gerald Combs back in 1998. It relies on the contributions of networking experts from around the world.

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Capsa is a portable network performance analysis tool and diagnostics tool. It provides a powerful and comprehensive packet capture solution with an intuitive interface that allows both novice and veteran users to monitor and protect networks in a critical business environment. Capsa helps you keep track of potential threats that could cause major business disruptions. Capsa is a portable network analysis application for LANs as well as WLANs. It performs packet capture capability, 24x7 network monitoring and advanced protocol analysis. It also provides expert diagnosis and packet decoding. Capsa's high-level view of the entire network gives network administrators and engineers quick insight that allows them to quickly pinpoint and solve application problems. Capsa is an indispensable tool for network monitoring. It has the most user-friendly interface, and the best data packet capture and analysis engine.

Today's majority of operators continue to test their end to end quality inefficiently using the old passive monitoring approach and reactive manual testing to address an issue. This approach was acceptable in the past but customer demands change and make it more important to ensure customer satisfaction, loyalty, and revenue. CSG Assure allows you to monitor quality from the network all the way to the end subscriber. CSG Assure is a service that helps carriers protect their margins through guaranteed CLI delivery and other quality features. CSG Assure is also available to SMS aggregators who require timely and accurate delivery of SMS and mobile operators who want to provide an exceptional user experience for customers traveling abroad. Our network operations center will provide 24/7 monitoring and service level monitoring.

A comprehensive suite of solutions for network testing, from VoIP and Bandwidth Quality Testing to worldwide edge-toedge deployments. VoIP & Video quality testing is crucial to maintain the user experience for VoIP applications such as voice calls or video conferencing. Conventional "speed tests" are meaningless if you don't understand the testing protocol. The key to solving issues with user experience is bandwidth quality. Automated testing is a secure and seamless way to collect key network performance data for single- and multi-edge networks. The user experience is critical, regardless of the application. Configure detailed tests to determine if a network is suitable for its intended purpose. Determine if a connection's capacity is sufficient for the load that it will be expected to handle. Even connections with large capacities can be oversubscribed.

StreamGroomers monitor traffic across Wide Area Networks and (WAN) regulate it. StreamGroomers seamlessly integrate between the LAN access router and the WAN access router, regardless of network architecture. They are managed via an out-of band management network. High-availability architectures ensure continuous service. StreamGroomers monitor network traffic at wire speed and collect detailed measurements and packet data from distributed points within your network. These data are used to calculate indicators in real time that show the current network performance. This data is gathered and sent to a central repository. This allows for fast drill down analysis, troubleshooting, and detailed records for forensics. Deep packet inspection by StreamGroomer analyzes Layer 2-7 packet data to identify user sessions and applications against a predefined list of 400+ services.

Covert defense is a way to combat advanced threats. ExtraHop detects threats that other tools miss and eliminates blindspots. ExtraHop gives you the insight you need to understand the hybrid attack surface from within. Our industry-leading network detection platform and response platform is designed to help you see past the noise of alerts and silos and runaway technology so that you can protect your future in cloud.

In real-time, monitor and troubleshoot the performance of VoIP, video, and data services. SQmediator gives you a global view of the service performance for every voice, video, and data session, from enterprise headquarters to branch offices, customer premises to customer premises, and mobile users.

Real-time visibility and analysis for transforming network, application, and UC environments. nGeniusONE ensures the performance of cloud, virtual, colocation, and on-site data centers platforms that are used by today's government, healthcare, business, and other services. nGeniusONE monitors the performance and capacity of VPN, VDI and UC services and ensures a remote user experience.