ThousandEyes Description
Digital experience is the most important IT outcome. Digital experience is increasingly dependent on external services like cloud, SaaS, and the Internet that you don’t directly own or control. Although you may not be able to control all the infrastructure, you can still manage the user experience. Digital Experience Monitoring (DEM), a Gartner IT category, has been created to address the user experience, both human and machine, in every dependency, network or service, within or outside your company. DEM is a new category of IT monitoring that challenges traditional siloed tools for monitoring internal IT environments like network performance management (NPM), and application performance monitoring(APM). It looks at the entire digital journey, and how each part drives user actions. DEM bridges IT initiatives to business outcomes by focusing on digital experience as a whole. This includes revenue and customer satisfaction.
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- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.