VoIP Detective Description

See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.

Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.

The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.

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Pricing

Pricing Starts At:
$0
Pricing Information:
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
VoIP Detective
Year Founded:
2019
Headquarters:
United States
Website:
www.voipdetective.com
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Media

Play Video Team reporting made easy. Manangers can pull reports on everyone assigned to them withouht assistance from IT Admin search makes it easy to find technical details quickly Busy hour report breaks the day up into one hour increments so you can quickly see where coverage needs to improve Admin dashboards provide a high level overview to system health User interface is powerful, but very easy to use, allowing end users, managers, and admin to quickly find the data they need.
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support

VoIP Detective Features and Options

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

VoIP Detective User Reviews

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  • Name: Dave S.
    Job Title: Voice Engineer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to use with outstanding support

    Date: Feb 15 2026

    Summary: Pricing is fantastic - one price for every single feature, regardless of devices, users, phone numbers, etc.

    Positive: Very good call reporting, and my users don't need training to use it - very intuitive. We use this for CUCM and CUBE reporting, but I believe it supports other systems as well.

    Negative: None that I can see. We had problems getting CUCM to send records, but support helped us fix the config.

    Read More...
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