Alternatives to SolarWinds Web Help Desk

SuperOps is a next-generation, all-in-one PSA-RMM platform designed for ambitious MSPs looking to scale efficiently. Infused with AI-driven intelligence and smart automation, SuperOps offers a comprehensive suite of features, from IT documentation to project management, ensuring MSPs have everything they need in one place. Say goodbye to juggling multiple disconnected tools—SuperOps empowers MSPs to move beyond outdated, fragmented systems with a cloud-native platform built for simplicity and productivity. Experience a seamless, modern solution that streamlines operations and makes managing IT services effortless.

NinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

ServiceDesk Plus is a web-based, fully-featured ITSM suite that is specifically designed for managed service providers. This all-in one ITSM solution provides comprehensive help desk, service desk and asset management in a multi-tenant architecture that has strong data segregation. This allows service providers to provide services and support to multiple clients through centralized controls.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

Alloy Navigator, an all-inclusive IT Service & Asset Management Solution, provides thoughtful solutions to your most difficult IT problems. Navigator is a powerful workflow automation engine that automatically creates meaningful relationships among the data that matters. Alloy Navigator covers a variety of IT disciplines, including Inventory & Knowledge Base Management, Help Desk, Change & Configuration Management, and ITIL-driven standards like Change & Configuration Management. It is the ideal solution for small, medium, and large businesses that want to achieve maximum productivity.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

Assyst can help you ensure that your employees have the technology, support, and knowledge they need to be productive. Access to services and support via the web and mobile, from any device, at any time. Digital service management tools allow you to support homework at scale. Intelligent service desk chatbots can help you free up 30%+ of your support resources. assyst is an app that can manage IT Services. It's easy to use and doesn't require any ITSM platforms like ServiceNow or BMC Remedy. assyst allows you to have complete visibility, governance, and control over your IT investments and the business value that they provide. Manage assets and automate processes to increase business value in complex physical and virtual IT environments. Intelligent ITOM technology makes it easy to manage a dynamic portfolio IT services that is constantly changing.

House-on-the-Hill Software was created to support you and those who matter. We offer four interchangeable solutions: IT Service Management (FOI & Case Management), Facilities Management, Customer Service, and Customer Service. Our software is flexible, affordable, and designed with you in mind. These solutions are available in the Cloud and on-site with Out-of-the Box House-on the-Hill Software. Choose the solution that best suits your company. A modern ITIL-driven service desk is available with a wide range of tools, automated workflows, and a self-service portal. This paperless solution will help your team to manage new requests that are submitted via the portal or email. These cases can then be categorized and assigned to types and workflows. Your sales team can provide excellent customer service. To continuously improve your service, make data-driven decisions using reports and KPIs.

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

The top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

TechExcel's ServiceWise is a cloud-based, secure information technology service management (ITSM) software solution. It implements ITIL workflow standards to streamline processes and streamlines business operations. This software suite for IT service management and help desk is flexible and scalable. It offers powerful features such as smart ticketing, events, tasks, forms, surveys, workflow, self-service and escalations, analytics, reporting, and analytics.

HappyFox, a cloud-based Customer Service management software, is designed to give customers the edge they need. HappyFox is mobile-ready, customizable, and offers the ability to seamlessly integrate with third-party apps. This is how a 'best of breed' software should look.

Advanced AI capabilities allow you to approve, assign and resolve tickets in real-time, accelerating resolutions. Get innovative features such as integrated field support, ticket generation via WhatsApp, chatbots and self-service portals. Use ML/NLP algorithms for pre-built helpdesk workflows to eliminate the need for agents and customers to allocate tickets based on issue type or product catalog. Easily improve key metrics like CSAT, FCR and CES. Capture customer analytics, and transform them into actionable insights for the helpdesk. Utilize a single source truth to empower agents to provide personalized answers, making customers feel valued. Integrate external apps seamlessly to improve customer support and reduce time, effort, costs. Connect to Salesforce, Microsoft Teams and other apps like Slack, LiveChat and Mailchimp. Infraon Helpdesk is intuitive and boosts agent efficiency to provide proactive support.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Infraon Infinity, a fully-integrated SaaS suite, keeps your IT infrastructure and customer success on track, while enabling quick 'anytime anywhere' resolutions. Infraon Infinity is a modular product that allows you to start small, and then scale up and out. Deploy IT infrastructure and a customer ecosystem to provide insights on noise reduction. From CEOs to CTOs, it is important that IT infrastructure is always available, no matter how large the enterprise. Losing time managing IT assets could be disastrous. It's more critical than ever today, as ticket volumes are soaring across all customer/employee channels, and IT environments are becoming increasingly complex, including hybrid, cloud and legacy. Your ITOps team does not need to get lost in a maze of SaaS/on premise products that have broken user experiences. You may also be forced to change your products due to growth and scalability.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

ServiceTonic is a powerful, flexible, and easy-to-use ITIL-aligned Service Desk software. Unique automation and service management platform that allows for high configuration without the need to program. ServiceTonic is an IT Service Management Software that aligns with ITIL. It allows IT departments to improve internal management and user satisfaction through the use of a multichannel support desk, process automation, asset inventory management, and efficient access to information (KPI). This facilitates decision making. ServiceTonic's powerful functionality allows companies to manage all types and types of requests, petitions, and incidents using its ticketing tool. This tool is designed to provide the best customer support possible. Multichannel Service Desk allows you to record any request that is received (phone, email, mobile, chat, QR).

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Our AI-powered assistant can be programmed to meet your business requirements. Be there for your staff around the clock. Atomicwork has something for every team working with your employees and helps you break down silos. Atomicwork reduces distractions for your employees by eliminating up to 80% manual workflows that are handled by your IT department. Atomicwork frees your HR team of ops hell and allows them to be strategic partners in maximizing the value of your employees from onboarding to offboarding. Atomicwork allows your finance teams to provide seamless support for employees while ensuring that they can stay on top best practices, compliance requirements, and external dependency. Streamline employee requests, assign them to the appropriate expert, and work together to fulfill them.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

IncidentMonitor™, an advanced and flexible ITSM system, is available. Our Canadian office developed, delivered, and supports IncidentMonitor™. Monitor 24-7 Inc. has had a strong user base in the US, Canada, and Europe since 1999. Out-of-the box functionality, features, and best practices templates such as 10 ITIL processes, customer surveys, and HR processes are all available. IncidentMonitor™, more than an ITIL support application, is also a Service Management framework that includes a Workflow Engine, Self Service Portal, and Service Catalog Designer. This, combined with a no-module approach, allows you extend your service delivery beyond the Service Desk into other areas within the organization.

Your Slack conversations Halp powers ticketing. It's a modern ticketing service for people who love Slack. Your remote teams can be happier and more productive by giving them the tools they need. Use an emoji to convert any message into a ticket. No matter where they are coming from, you must report on the requests of your team. Never do the same job twice. A powerful workflow engine combined with machine learning makes it easier to resolve routine tasks and answer questions faster. Your customers are not only your colleagues but also your friends. Make ticketing easy by communicating in the most natural way. The powerful Ticketing Platform by Halp is ideal for teams that are rapidly growing. We offer integrations with Jira, Zendesk, and other ticketing solutions.

nService is a web-based support desk software product. It can be used by customer service to create a support website for their customers. IT can use it for IT support. The help desk website can be used by facility management, HR, or other departments to offer their services. The help desk website allows users to search the knowledge base, submit tickets or service requests, and check their status. It is used by technicians to respond to service requests and to assign them. It is used by managers to manage the services offered by their departments. Your nService help desk system has impressed me. It is efficient and easy to use. It is easy to track and respond to users' requests. Technicians can quickly look at their work load and see what they need to do. Managers can quickly access the reports they need and escalate problems.

PointInsight is a web-based portal for business process management that simplifies and makes it easy to use. It allows you to create, enforce and enforce business rules, and optimize business processes for small, medium-sized, and large businesses. It was specifically designed to automate and streamline IT support, help desk, and IT services. PointInsight provides an integrated knowledge base that can be customized to provide instant business intelligence such as alerts and reports, as well as customizable search features. Automate, standardize and make all human-centric business processes more efficient.