Alternatives to WEBTEXT

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Chat commerce can drive higher engagement and greater convenience. We are the leaders in digital commerce transformation and customer engagement via mobile. We are a global leader in chat commerce for banks and telecommunications companies. This gives global consumer brands the ability to reach more than 90% of the world's population via mobile messaging and chat. With mobile engagement and payments via the top social chat platforms, we help brands remain relevant in a digitally changing world. Our deployments have positive ROI in as little 12 months. Today's customer experience is inconvenient, uninteresting, and provides little value to customers and brands. It is easier to reach customers and transact with them via chat commerce with Clickatell. This will make it easier for you to leave them satisfied after a great experience with your company.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

All your business operations can be managed remotely from one platform. You can improve productivity and simplify communications with reliable voice and video, fax, messaging, conferencing, and fax in the cloud. Flexible, unified cloud communications and contact centre services for small and medium-sized businesses. You can customize your settings and capabilities to make your conference calls work as you wish. You can have up to 100 people on your conference call. Our VoIP phone system or hosted PBX replaces your traditional small business phone system. It uses your broadband connection to make communication easier. You can easily share your desktop and broadcast HD video to any size meeting, large or small, as well as teleconferencing. No downloads required. You can send and receive SMS and MMS text messages online. You can also manage internet faxing right from your dashboard. Infinite offers the most current VoIP phones that are fully configured and ready to use. You just need to turn on your phone and get started talking.

ZoomInfo SalesOS allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

Routee is an intelligent omnichannel communication platform. (CPaaS), Routee offers advanced Web and API automation for all industry sectors. Routee's services are powered by AMD Telecom's strong infrastructure. They enable businesses to optimize marketing and business processes. -SMS Marketing: Custom-made messages based upon customers' individual preferences -Email Marketing: personalized newsletters and email campaigns based upon audience behavioral data -Transactional email: automated emails to customers regarding important data about their transactions -Marketing Automation: Rich forms & customer data capture. Automate repetitive marketing tasks and track marketing campaigns. -Two factor authentication: A second layer of security that includes fallback via SMS, Voice, Viber, and Missed Call -Cloud IVR: Multilingual capabilities, including the ability to convert speech into text and text to human-sounding text -Push Notifications: personalized web and mobile push notifications based on segmentation.

You can easily manage chat conversations across multiple channels, including bulk and one-to-one. Worldwide, 141 billion messages have been sent via social messaging apps, online chat conversation, and SMS in the last 24 hours. Consumers expect instant messaging from businesses. Alive5 provides a convenient and engaging messaging experience for your audience, whether it's an automated chatbot or bulk broadcast. Alive5 allows your staff to chat and text from their smart phones or laptops using a messaging platform. >> Manage one main number or multiple lines. >> Send bulk or one-to-one texts to a group. >> Compatible with local or toll-free numbers >> Personalized responses based upon visitor responses. >> More effective than forms when it comes to capturing leads >> Send an email to your human staff.

You can reduce call volume and improve customer experience by delivering timely and relevant notifications. Webex Notify is designed for large-scale businesses with specific security and communication requirements. It manages notifications across email, voice, SMS, and voice. There are multiple templates, large contact lists and de-duping. Bulk sends across channels can also be done. You can control the type of messages that are sent to your organization, eliminating the risk and variability associated with free messaging. Pre-defined notification templates can be used across channels to prioritize which communications go first. Configure system-level permissions to limit access and control who can access them. To centrally control usage, label notifications against a cost center and assign cost center-level quotas.

Frizbit is a multichannel Marketing Orchestration Platform that helps marketing teams of transactional online businesses bring their customers back on their websites. Internet companies can send personalized and optimised engagement messages to their users via Frizbit. This is done by sending automated and hyper-personalised messages that are based on user behavior on both mobile and desktop devices. It allows marketers to create automated messages for each stage of their journey, such as cart abandonment and product retargeting. These personalized messages can be sent multi-channel via web push notifications, sms, email channels, or it can also be connected to other channels like facebook messenger, whatsapp, or slack through webhooks. These are essentially retargeting campaigns but without ads. It helps to recover lost conversions, increase revenue, retain users, and provide lifetime value on their apps or websites.

Everlytic's automation platform and bulk messaging allows you to: - Increase your marketing lists - Create personalized emails, messages and more - Track message engagement Do you want to make your customers feel more connected with your brand? You can, of course! Because connected customers are more likely to buy from you more often. Personalized automated marketing is key. We created Everlytic to make it easy and affordable to send hyper-personalized email, text messages, voice broadcasts and push notifications. Everlytic is trusted by leading companies to deliver more messages to more inboxes. Everlytic makes it easy to build superior customer journeys that target and connect people with relevant, timely messages. Resonating messages. Real-time insights are available into how your audience interacts and gives you the power to connect with them and convert them.

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

All-in-One CRM All-in-one CRM. Automate sales, marketing, service. Eliminate data leaks and ensure consistent messaging. Agile's latest features and integrations, ease of implementation, great support, and affordable prices are all yours. Cloud-based SaaS service that's mobile-ready, fast, simple to use, and cloud-based. Agile CRM offers a variety of pre-packaged email templates that will give your business the professional, visually appealing look and feel it requires. Look at Agile's email templates and choose the one you like. Then, create your message and automate the send. You can also create your own templates, even if you don't have programming experience. These templates can be customized to include your branding for extra impact.

Plivo Communications Platform is a Cloud API Platform as well as a Global Carrier Services Provider. It offers high-quality cloud communications at an affordable price. Plivo Communications Platform allows users to make phone and SMS calls to all countries. It also allows them to buy local numbers in 55 countries. Plivo Communications Platform offers free tech support that is available 24/7. Experts are happy to help customers with any issues.

Altcraft Platform is an Omnichannel CDP. Distributed as a private cloud, or on-premise software. - On-premise deployment allows you to tailor the software to your business needs. Cloud offers an account with tariffs that are based on customer profiles. FEATURES Collect customer profiles - The entire history of actions Multiple resource subscriptions - Location & device information - CRM & SQL Data Integration Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Test Tools - Content personalization - Static & dynamic segmentation - Web and messaging event tracking - Transactional messaging Easy and powerful email builder Communicate via digital channels - Messengers SMS Marketing - Rich mobile and Web Push - Banners, social and custom channels Forms Analytics in real-time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels Summary reports

Connect with your customers through a conversational platform that allows for multi-channel communication. Connect with site visitors using voice, live chats, two-way texts, video, social messaging, and more. Works on any website and can increase conversion rates up to 75% Add a virtual phone system and a business line to your personal phone by using our mobile application or web portal. Set up IVR, create your call flow, and enable call-forwarding to ensure that no customer calls are missed. Connect with your customers by sending SMS text messages. It's convenient and easy - clients can send text messages from your website by using Voizee widget, and you can take over from there. Centralize all your customer conversations in one dashboard, regardless of the channel.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Your customer will be helped in a smart way through their preferred digital channel. Automate your customer relationship, create personalized conversations using artificial intelligence and increase your digital results. No matter what your business segment is, there are solutions that will improve your customers' digital experience. Explore all integration options and implement solutions for different departments within your company. Chat with your customer via the main digital channels such as WhatsApp to improve your conversation rates. Your customer will be delighted with your quick and efficient service via their preferred platform. You can make the purchase process shorter by having one conversation thread. This will avoid your customer having to go through multiple channels. You can access strategic data from conversations on WhatsApp and other points. You can have clearer and more intimate conversations with employees using the apps they use every day.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

Simple Message Notification allows you to send messages to email addresses, phone numbers, HTTP/HTTPS servers, and cloud services through notifications. This reduces system complexity. Three easy-to-use APIs allow you to create topics, subscribe, and publish messages efficiently. To ensure high availability, messages are saved in multiple data centers. The message that fails to deliver a message will be saved and sent again. Allows you to send messages to subscribers using multiple protocols with one messaging request. You can isolate data by topic. Unauthorized users can't access your message queues, which ensures service security. You can use messages to connect cloud services. This will allow you to achieve system decoupling and ensure reliability. Not all messages will be affected if one service goes down. Connects cloud services and automatically invokes them through messages.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

We ensure that your emails reach the inbox, ensuring the highest number of opens. Send newsletters and schedule for later. No restrictions on import of your lists. SmartClean technology blocks spam traps, bounces and other harmful email bots. Your list will remain 100% valid. Messenger marketing with chatbots has become the most popular communication channel since email. SmartEngage's Drag and Drop interface makes it easy to collect Messenger contacts, send messages and create drip campaigns. Innovative hybrid opt-in forms let you collect email addresses, Messenger subscribers, as well as web push notification subscribers in an independent or integrated manner. This automation is the first-of-its kind and allows you to seamlessly interact with your subscribers via email, Messenger, or web push notifications, so your message has the best chance of being seen.

You can communicate directly with your web visitors via web-calls, live-chat and co-browsing, no matter where they are located! LiveCaller is your solution! LiveCaller is the answer to all your customer service issues. Customers can send and receive messages, files, or rate customer service. Customers can make free calls via the internet or from their website. This dashboard combines communications from multiple messenger platforms into one. Enter your phone number and preferred time to be contacted by customer service. Agents and customers can work together to 'browse" a website. We understand the importance of direct communication between your web visitors. Our software allows you to contact them in many different ways from within one system. We make it easy to communicate with your web visitors.

Batch delivers an average 600% ROI to consumer brands that place exceptional Mobile-First customer experiences and smart push notifications at their core of their CRM strategy. Next-generation customer data platform designed to provide unique customer views across both anonymous and logged-in audiences. You can launch the simplest to most complex customer experiences in seconds using push notifications, web push, or in-app messaging. You can easily plug in to your existing MarTech stack with hundreds of connectors and dozens of APIs. Your engagement strategy can be launched into the future. Our dashboard is used by thousands of modern marketers every day to engage millions. Our multi-parameter audience segmentation engine ensures that you always send relevant messages to your audience. To convert, test and find the right message, content, and timing. Your user experience will feel magical when it reaches a new level of personalization.

It is difficult to keep your employees informed about operational changes and critical events. Tekmon, a cloud-based system, supports both one-way and 2-way communication of critical information between individuals and groups. The system can transmit information to multiple devices at once, including voice, SMS, WhatsApp and email. Notifications are sent to other devices until the contact acknowledges receipt.

Notificare is a leader in Customer Engagement Platforms that help brands (re)engage their customers, shed light on customer behavior and increase conversions. One tool with all channels App Push, Web Push and Email, SMS, SMS and Mobile Wallet to deliver the most engaging messages. The company was founded in 2012 and is headquartered in Rotterdam (Netherlands). Notify is ISO/IEC 27001 certified. Serving clients such as Rituals, Hunkemoller and ICI Paris XL, Jumbo supermarkets, and G-Star. Every superhero needs a sidekick.

WebEngage, the best-in class marketing automation software suite, helps businesses-to-consumer companies (B2C) increase user retention and drive higher revenues. WebEngage is cloud-based and easy-to-use. It allows businesses to manage cross-channel communication with customers. They can send messages via SMS, Emails, SMS, mobile Push Notification, web push Notification, on-site alerts or in-app messaging. This solution allows cross-device tracking, live segmentation and deep data personalization. WebEngage's Journey Designer allows businesses to create complex lifecycle campaigns efficiently.

Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.

Imagine one platform that allows you to send voice broadcasts, voice broadcasts, bulk SMS, IVR surveys, and press 1 transfers. All in one hosted platform. There's no need to switch between platforms to accomplish different tasks. All services are available at a flat monthly cost and there are no usage fees. You can generate hot leads and cold leads from your internal non-telemarketing list or follow up with your contacts. These tools offer a rich source for communication. We are available to answer your calls 24 hours a day, 7 days a week. You will never get a voicemail. We are open 24/7 for emergency calls, including Christmas and all holidays. Stratics Networks' award winning Support: Daily 9 am ET to 9 PM ET, Saturday 10 AM to 7 PM. Imagine actually contacting a live person who knows your name and has the knowledge to help you right away! You can either get a free trial or a full unlimited account. Give our support line a call with any questions.

Messenger Marketing: Mobile customer communication Chatbots. Messaging. We send your messages directly to the smartphone of your target audience. Multichannel messaging is our specialty. Communication is essential. We specialize in solutions that allow our partners to communicate with customers, fans and employees as well as applicants and other interested parties. The smartphone is the best device for this task. NEW: Multichannel live chat to support customer service. Live chat support can be provided via your customers' preferred channels. Live chat is great for: Customer support and Conversational Commerce, Conversational marketing, Presales customer engagement, up- and cross-selling. Crisis communication via the cell phone Send SMS alerts and warnings for customers or employees. More information about crisis communication via SMS. Alerts and warnings. Passwords, mTAN Appointments, and Reminders. Mobile coupons and individual deals. Reservations

Create a stronger relationship with your audience. Sign up today to get email marketing, landing pages and web push notifications. You can grow your list, create amazing experiences, and make more money from one platform. All the email marketing solutions you need for growing your business are available here. Drag and drop editor makes it easy to create custom emails. You can also use our extensive library of pre-built templates to get you started. In minutes, you can create your own landing page. You have unlimited access to landing page templates, our drag-and-drop builder, and a pre-stocked image collection. You will be noticed and attract more visitors to your website. You can instantly send time-sensitive messages to visitors even if they aren't currently visiting your website. Automating your email marketing gives you more time. Automate your email marketing to deliver the right message at the right time to the right person, with less effort.

Easy, yet powerful, omnichannel solutions that engage customers quickly and efficiently. Companies with thousands of agents can have great experiences. Two-person support teams can also be provided. One contact center platform allows you to communicate with customers. ChatrHub allows employees to communicate with customers via voice, chat, email, text, and social built on AI. It offers voice, chat and text as well as email and SMS. Easy-to-use IVR, chat, email, SMS and chat allow you to achieve your customer service goals. Your customers and agents will receive instantaneous answers. Give them the right answer the first time, every time. You can use templates to reply to common emails, SMSs, chats, and social messages. AI chat allows you to schedule appointments, generate leads, promote your business, and even set up appointments. You can connect to any of our APIs or create custom webhooks to give your customers and employees the information they need right away.

Netcore Customer Engagement and Experience is an intelligent, full-stack platform that allows you to redefine growth. Full-stack growth platform for marketers, product managers, and growth managers. Raman's revolutionary predictive intelligence will help you increase conversion, retention, revenue, and profitability. Netcore delivers a world-class customer experience for marketing and product managers at customer-centric brands. Easy to use, intelligent customer engagement platform that helps you increase conversion and retention. Automate the delivery of personalized campaigns to specific customers. Netcore Customer Engagement eliminates the guesswork from how to engage customers using machine learning-backed data analysis. You can create a single profile by combining data points from every interaction your customer has with you brand across online and offline channels (website, mobile app, and marketing channels).

Brevo (formerly Sendinblue), the platform that helps build customer relationships through Email, SMS, Chat and more. The complete toolkit for converting one-time browsers to long-term customers. Beautifully designed email campaigns allow you to connect with contacts in their inbox. Send targeted messages to your customers. Brevo helps businesses build and grow relationships by automating marketing campaigns, transactional email and SMS messages. What makes Brevo different? Brevo is powered our world-class team of customer happiness experts and we offer pricing that will make you smile. Our platform offers a comprehensive suite of services in a single, easy-to-use solution. Happy Sending!

Blueshift helps brands deliver connected, relevant experiences to every customer interaction. It's SmartHub CDP gives brands the complete toolkit to deliver 1:1 experiences seamlessly across the entire Omnichannel Journey, including real-time data fusion, audience segmentation and predictive intelligence. This flexible platform is easy to use and unifies customer data from all sources. It unlocks intelligence with customizable artificial intelligence, activates data across touchpoints in the real-time, and uses intelligent decisioning to activate data across touchpoints. It's never been easier to deliver customer-centric experiences that increase revenue and drive results.

Botsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots.

PhoneWagon is the #1 rated call tracking software. Beautiful, simple, easy to use 14-day free trial (no need to credit card). You can create a campaign in less than 30 seconds using local or toll-free numbers. PhoneWagon helps businesses to grow by helping them understand which marketing campaigns have the highest return on investment. We also provide world-class customer service via our voice and text messaging communications tools. PhoneWagon, a beautiful and easy-to-use call tracker software, helps digital marketing agencies and clients to understand which campaigns are most effective. 93% of businesses rely upon phone calls to convert leads to paying customers. Marketing agencies can prove to clients that they are driving inbound phone calls that lead to paying customers. Marketing agencies can maintain a consistent brand by using our white-labeled dashboard to provide their clients with a beautiful interface to view all their phone calls, texts, and other information.

Webinar Booster allows you to interact with and engage with your webinar attendees through WhatsApp. This is without compromising your privacy and can increase show-up rates, close more deals, and protects your privacy. Webinar Booster works with all major webinar platforms, including Zoom, GoTo Webinars, Webex and Google Meet. Traditional communication channels like email and Zoom are not able to provide real-time feedback. You need a way to engage and collect feedback from your audience, whether you are presenting online or offline. Texuto allows your audience to communicate in real-time directly with you and your staff. Click a link to join the webinar. This will allow attendees to join a WhatsApp group that is similar to a WhatsApp group, but it won't reveal their phone numbers or show how many others have joined. To "warm" your audience and increase attendance, send materials before the event.

eGain chat™, allows you to provide real-time chat support to website visitors. Visitors can communicate with agents via text messages, files and web pages. They can also access knowledge base articles and knowledge bases to help them answer their questions, both proactively and reactively. It is rated #1 by analysts and has been helping businesses transform their chat customer support experience for over a decade. The live chat software is an integral component of eGain’s customer engagement software suite. It seamlessly integrates with other social experience, web experience and contact center applications within the suite. eGain Chat is a combination of companion products that offers endless service and sales opportunities.

Expert guidance and smart solutions to help you build better relationships between your customers and employees. Our conversational platform combines humans and artificial intelligence to enable customer and employee engagement anywhere, anytime. Our award-winning orchestration platform supports this innovative virtual agent, chatbot and live chat solution. It allows you to provide seamless, consistent, accurate, personalized, and seamless omnichannel engagement on a large scale. We work with enterprises all over the globe to improve customer, employee, and contact center experiences. This helps reduce support costs and increase revenue. Our chatbots and virtual agents currently have more than 80 million conversations each year and that number is growing rapidly. The Neutrino release from V-Person, based on Creative Virtual's nearly 20-year history of providing self-service solutions that work, provides the perfect combination of conversational AI with orchestration tools.

Your customers will love you for it. Monitor your website visitors, respond to support tickets, and create a help centre to empower customers to take care of themselves. All 100% free. Because customers need an easy and free way to communicate with you. Customers have questions before they buy. Being there when they need you gives them the confidence to choose you over all the rest. It can be difficult to see the entire customer journey from top to bottom with all of the customer data scattered across multiple tools. This is no longer the case. All of your customer interactions can now be done in one place. You can quickly identify FAQs and capture help centre searches to create articles or shortcuts that allow agents to respond faster and customers can get help without ever having to contact you. It takes only 30 seconds to add a javascript snippet on to your website. You can see which pages your visitors are currently on and what they are looking for.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

Our SMS broadcasting platform allows you to upload a list from your customers' cell phones, create a message, and send it to them via an easy-to-use online interface. This feature is available within the same platform that allows voice broadcasting. Voice and text can both be sent through one system. Our 100% hosted platform makes it easy to create voice broadcasting campaigns. This automated dialer allows you to create and manage multiple lists and campaigns with full reporting and statistics. Our sms broadcasting platform allows you to upload a list from your customers' cell phones, create a message, and send it to them via an easy-to-use online interface. This feature is available within the same platform as voice broadcasting, which allows both text and voice to be sent through one platform. Simple interface, ability send thousands of text messages, dedicated sending numbers, inbox to view replies, ability respond to any replies.

Amazon Simple Notification Service is a fully managed messaging platform that allows for system-to–system and app-to–person (A2P), communication. It allows you to communicate between systems using publish/subscribe patterns (pub/sub), which allow messaging between decoupled microservice apps. You can also communicate directly with users via SMS, mobile push, and email. The system-to–system pub/sub functionality allows for topic-based, high-throughput push-based, many–to-many messaging. Your publisher systems can use Amazon SNS topics to fanout messages to large numbers of customer endpoints or subscriber systems, including Amazon SQS queues and AWS Lambda functions. You can send messages to large numbers of users using the A2P messaging functionality. This allows you to use either a pub/sub or direct-publish message using one API.

Founded in 2008, Unblu is Swiss company that provides financial institutions with the best technology to level up the digital experience of their customers. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.

Cross-platform messaging app for iOS and Android. Push notifications are possible via API access and the web console. The same app can be used to speed up and organize internal communications and provide customer service. They won't have to give any personal information such as email address or cell phone number. The application generates a QR identifier that is secure and can be used to share your identity. Push notifications can be sent directly to customers or Workgroups from any of the main programming languages as well as our Web Console. Integrate Zirbot Messenger in your web app, shell script or Xcode. Send push notifications directly to Android or IOS devices.

Text My Main Number, a texting service that works with landlines, allows you to engage with your customers by sending them alerts, confirmations and reminders. To send texts, you can use your toll-free, VoIP, or landline number. Businesses around the world are taking advantage the power and resourcefulness of landline texting to improve communication and increase revenue. This web-based GUI solution allows you to access this advanced landline texting solution from anywhere, at any time. You can send text messages via email from any mobile phone to our landline messaging services and forward all messages to one or more emails. With our simple-to-use chat widget, you can talk to prospects in real time and provide customer service in an efficient way.

Make it easy for customers to find you. Communicate with them immediately, ensure that they pay you promptly and remain. More than 90% expressed interest in receiving notifications about their favorite businesses. Text messages can be used to improve customer service. Alienics removes the confusion and headaches of SMS compliance. SMS communication is one of the fastest and easiest ways to communicate an important message to the intended recipient, wherever they may be. Alienics allows businesses to send text messages and track the reactions of millions of customers in real-time. Send bulk text messages as well as two way conversational messages. Online resources and a support staff that is second-to-none. All sizes of businesses can benefit from a variety of pricing options. Local 10-digit numbers as well as toll-free and dedicated shortcodes can be used.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.