Omni Authentication Description
It can be difficult and costly to manage a contact center. Customers often have to answer difficult questions to verify their identity. Omni Authentication, a voice biometrics system, can help you provide a solution to increase security, reduce operational expenses, and improve customer experience. Improving the customer experience is a key challenge in a contact center. Customers are annoyed when they have to remember their passwords, PIN numbers or account numbers. Agents are busy asking security questions. Omni Authentication solves these problems by using customers voiceprints to verify their identity securely and easily. This improves customer service and efficiency in the contact center. Callers no longer need to remember account numbers, PINs or passwords.
Omni Authentication Alternatives
ValidSoft
Almost everything we do online requires passwords and security questions. It's part of everyday life. It can be frustrating to keep track of all this information. All this information is there to protect us and ensure that we have access only to our accounts. We hear about breaches of passwords all the time, but we want quick, simple login authentication that saves us money and improves our end-user experience. Voice is the most important authentication factor that will make your life easier. You deliver a simple, quick, secure, password-free login experience for your customers. You can significantly reduce the cost of password management. You comply with biometric privacy laws. The claimed identity is validated by a real-time comparison between an individual's voice and their unique voiceprint. You must ensure that people are who they claim to be. For true Omnichannel Excellence, use one model across multiple channels.
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LumenVox Voice Biometrics
Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security.
LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity.
LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.
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LumenVox
AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.
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Phonexia Voice Verify
Clients can now authenticate over the telephone in 30 seconds or less. This will reduce costs and time. Voice biometrics allow you to quickly and easily access your clients' data. You can also detect fraud attempts directly. Clients can be verified in just 3 seconds using their voice. Your customers will be able to authenticate themselves using their voice biometrics, instead of difficult-to-remember passwords. Phonexia Voice Verify uses Phonexia Deep Embedings™, a speaker identification technology powered by artificial Intelligence to provide fast and accurate speaker verification. Phonexia Voice Verify, a cutting-edge voice verification tool for contact centers, is designed to enhance them with an intuitive security layer.
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Integrations
Company Details
Company:
Genesys
Year Founded:
1990
Headquarters:
United States
Website:
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
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Our Free Plans just got better! | Auth0 by Okta
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
Omni Authentication Features and Options
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