Omni Authentication Reviews

Omni Authentication Description

It can be difficult and costly to manage a contact center. Customers often have to answer difficult questions to verify their identity. Omni Authentication, a voice biometrics system, can help you provide a solution to increase security, reduce operational expenses, and improve customer experience. Improving the customer experience is a key challenge in a contact center. Customers are annoyed when they have to remember their passwords, PIN numbers or account numbers. Agents are busy asking security questions. Omni Authentication solves these problems by using customers voiceprints to verify their identity securely and easily. This improves customer service and efficiency in the contact center. Callers no longer need to remember account numbers, PINs or passwords.