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Average Ratings 0 Ratings
Description
Chronotek was created to effectively manage labor expenses and enable supervisors to oversee their teams from any location using various devices. In addition to providing precise time cards, the Chronotek platform ensures that companies stay within their financial limits, streamlines payroll procedures, and greatly minimizes payroll inefficiencies. Utilizing IVR (Interactive Voice Response) technology, it captures caller ID, employee time, and voice recordings when employees dial the toll-free number. This system serves as an excellent resource for employees throughout their workday, allowing them to check job locations, track time card hours, and access personal schedules. Additionally, employees can communicate directly with supervisors and clock in via the mobile Chronotek platform from any internet-enabled device. The system also enables monitoring of phone numbers linked to job sites, ensuring that employees cannot clock in from unauthorized locations or numbers, thereby enhancing security and accountability. Overall, Chronotek not only simplifies labor management but also fosters better communication and efficiency within the workforce.
Description
The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
QuickBooks Online
Salesforce
ServiceNow
Symbee
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
QuickBooks Online
Salesforce
ServiceNow
Symbee
Pricing Details
$5 per employee per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The Chronotek Company
Founded
1996
Country
United States
Website
www.chronotek.net
Vendor Details
Company Name
WEBTEXT
Founded
2007
Country
Ireland
Website
webtext.com
Product Features
Attendance Tracking
Absence Management
Calendar Management
Employee Scheduling
Employee Time Clock
FMLA Tracking
Overtime Tracking
Reporting/Analytics
Self Service Portal
Time Tracking
Timesheets
Vacation / Leave Tracking
Time Clock
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win