Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Chronotek was created to effectively manage labor expenses and enable supervisors to oversee their teams from any location using various devices. In addition to providing precise time cards, the Chronotek platform ensures that companies stay within their financial limits, streamlines payroll procedures, and greatly minimizes payroll inefficiencies. Utilizing IVR (Interactive Voice Response) technology, it captures caller ID, employee time, and voice recordings when employees dial the toll-free number. This system serves as an excellent resource for employees throughout their workday, allowing them to check job locations, track time card hours, and access personal schedules. Additionally, employees can communicate directly with supervisors and clock in via the mobile Chronotek platform from any internet-enabled device. The system also enables monitoring of phone numbers linked to job sites, ensuring that employees cannot clock in from unauthorized locations or numbers, thereby enhancing security and accountability. Overall, Chronotek not only simplifies labor management but also fosters better communication and efficiency within the workforce.
Description
The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
No
Avaya Aura
No
Avaya Experience Platform
No
Five9
No
Oracle CRM On Demand
No
QuickBooks Online
Yes
Salesforce
No
ServiceNow
No
Symbee
No
Integrations
Amazon Connect
Yes
Avaya Aura
Yes
Avaya Experience Platform
Yes
Five9
Yes
Oracle CRM On Demand
Yes
QuickBooks Online
No
Salesforce
Yes
ServiceNow
Yes
Symbee
Yes
Pricing Details
$5 per employee per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
The Chronotek Company
Founded
1996
Country
United States
Website
www.chronotek.net
Vendor Details
Company Name
WEBTEXT
Founded
2007
Country
Ireland
Website
webtext.com
Product Features
Attendance Tracking
Absence Management
No
Calendar Management
No
Employee Scheduling
No
Employee Time Clock
No
FMLA Tracking
No
Overtime Tracking
No
Reporting/Analytics
Yes
Self Service Portal
No
Time Tracking
Yes
Timesheets
No
Vacation / Leave Tracking
No
Time Clock
Biometric Recognition
Yes
Hourly Employee Tracking
Yes
Messaging
Yes
Mobile Access
Yes
Online Punch Card
Yes
Payroll Management
Yes
Punch card
Yes
Reporting/Analytics
Yes
Salaried Employee Tracking
No
Sick Leave Tracking
No
Vacation / Leave Tracking
No
Workstation Tracking
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Push Notifications
A/B Testing
No
Analytics
No
Campaign Segmentation
No
Contextual Targeting
No
Device Targeting
No
Expiry Notifications
No
Geo Targeting
No
Mobile Notifications
No
Notification Scheduling
No
Visual Notifications
No
Web Notifications
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No