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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Group Messaging ensures that your organization remains connected through Email, Text, and Voice Messages. For more information about our offerings, simply text EASY to 313131. Our services are TCPA, HIPAA, and PCI compliant, allowing you to send reminders via Text, Email, Voice, or a combination of these methods. Increase your show rates by 28% with our appointment reminders and choose your preferred method of communication, whether it be Text, Email, or Voice. You can also include links to any necessary forms that need to be filled out, maintaining HIPAA compliance throughout the process. Additionally, you can leave voice messages directly in digital voicemail without making any phone calls; these messages are delivered similarly to emails, ensuring that over 90% are actually heard. This approach allows for direct and personalized engagement with customers, making it ideal for Schools, Churches, and Organizations alike. Communicate effortlessly via Text, Email, or Voice without the need for software downloads or purchasing licenses, and enjoy the ability to create an unlimited number of groups. This remains a highly effective communication tool, complete with customizable templates and instant email responses, as well as the ability to run bulk email campaigns. In a digital age where communication is key, our platform stands out as a vital resource for fostering connections.

Description

The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Avaya Aura No 
Avaya Experience Platform No 
Five9 No 
Oracle CRM On Demand No 
Salesforce No 
ServiceNow No 
Symbee No 

Integrations

Amazon Connect Yes 
Avaya Aura Yes 
Avaya Experience Platform Yes 
Five9 Yes 
Oracle CRM On Demand Yes 
Salesforce Yes 
ServiceNow Yes 
Symbee Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Message Made Easy

Founded

2010

Country

United States

Website

www.messagemadeeasy.com

Vendor Details

Company Name

WEBTEXT

Founded

2007

Country

Ireland

Website

webtext.com

Product Features

Appointment Reminder

Appointment Scheduling No 
Calendar Management No 
Call Reminders No 
Email Reminders No 
Online Booking No 
Payment Reminders No 
Recurring Appointments No 
Rescheduling No 
SMS Messaging No 
Two-Way Messaging No 

Contact Management

Activity Management No 
Appointment Management Yes 
Contact Database Yes 
Contact History Yes 
Contact Import/Export No 
Customer Pipeline Yes 
Email Marketing Yes 
Group Management No 
Interaction Tracking Yes 
Lead Management Yes 
Prospecting Tools Yes 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation Yes 
Shared Contacts Yes 
Social Media Integration No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Push Notifications

A/B Testing No 
Analytics No 
Campaign Segmentation No 
Contextual Targeting No 
Device Targeting No 
Expiry Notifications No 
Geo Targeting No 
Mobile Notifications No 
Notification Scheduling No 
Visual Notifications No 
Web Notifications No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

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