Textology Description
Text-enablement of existing landlines, including toll-free and not-toll-free numbers, is possible. Auto replies, such as "we're currently closed and will get back with you", and quick replies based upon standard, pre-written customer responses are supported. You can assign a conversation either to an agent group, or to another individual. It supports both one-on-1 conversations and one-to many messages sent to a list of customers. You can forward messages to your email inbox or mobile messaging app.
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• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
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Userlike
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Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship.
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Alive5
You can easily manage chat conversations across multiple channels, including bulk and one-to-one. Worldwide, 141 billion messages have been sent via social messaging apps, online chat conversation, and SMS in the last 24 hours. Consumers expect instant messaging from businesses. Alive5 provides a convenient and engaging messaging experience for your audience, whether it's an automated chatbot or bulk broadcast. Alive5 allows your staff to chat and text from their smart phones or laptops using a messaging platform.
>> Manage one main number or multiple lines.
>> Send bulk or one-to-one texts to a group.
>> Compatible with local or toll-free numbers
>> Personalized responses based upon visitor responses.
>> More effective than forms when it comes to capturing leads
>> Send an email to your human staff.
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Pricing
Pricing Starts At:
$78 per month
Integrations
No Integrations at this time
Company Details
Company:
Textology
Year Founded:
2015
Headquarters:
United States
Website:
www.textology.co
Media
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Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Phone Support
Online
Textology Features and Options
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