Alternatives to Timeline

SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Yalla takes pieces of all the most popular team collaboration softwares that only provide one or two functions and meshes them all into one software. All the best functionalities in one package deal with one simple subscription tier, which, reviewed annually, could be saving your company thousands of dollars that are spent on multiple subscriptions. Think of how many users you have, getting charged per month, per software... Let's simplify things, shall we? The main points that Yalla can accomplish are the to-do lists, the team collaboration, the chat, the client collaboration, the project organization, the funnels for frequent procedures, the timekeeping, the reports, and the integrations. These are just to name a few, you'd be here all day if I listed off everything. The best part about Yalla, we're right by your side the entire trip. We built the software around teams, so we're dedicated to helping you get your team set up and running! To sum it all up in one sentence: Yalla was made to make your life easier, cheaper, and more efficient!

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

Are you looking for customers, guests, or patients? Get More Reviews is the right tool for you business...

SmileBack®, the only customer feedback system specifically designed for MSPs, focuses exclusively on customer satisfaction. Instant feedback allows you to save time, optimize your service, and improve the client experience. A customer feedback system based on Net Promoter Score (NPS) and Customer Satisfaction (CSAT), allows you to understand how your customers feel about your services. You can use quantitative and qualitative customer insights to improve your operations, retain customers, and expand your business' reach. To improve service quality and operational efficiency, collect and analyze survey responses. Service gaps can be addressed quickly by identifying customer wins and pain points. Integrate seamlessly into your existing system to automate repetitive tasks. SmileBack®, which we make easy to integrate into your daily workflows, is easier to use and more likely to succeed.

Your clients' experience with you, especially during "moments in truth", is what fuels their love for you. Active listening at every stage of the customer journey opens the door to a deeper understanding of your customers and a remarkable ability to respond. Measurement of customer experience is a key pillar for implementing successful business strategies. It is well-known that a loyal customer is a customer who is satisfied. We assist organizations in all phases of project implementation, including design and interpretation of results. Design of the customer survey methodology and customer voice program. Continuous data collection from the target audience. Designing dashboards and reports to support action at all levels. Implementation of a feedback loop strategy/post survey follow-up with clients (strategy development, manager training, etc.).

Userpilot is a comprehensive platform designed for Product, UX, Marketing, and Customer Success teams. It seamlessly integrates Product Analytics, In-app Engagement, and In-app Surveys to boost product adoption by delivering impactful in-app experiences, actionable insights, and valuable user feedback. Userpilot empowers these teams to create user onboarding flows, launch product announcements, enhance UX and product adoption, offer self-service support, and gather in-app feedback—all without the need for coding. The platform also features advanced Product Analytics tools such as funnels, trends, paths, and cohort analysis, enabling you to make informed, data-driven decisions. With its Custom Dashboards, you can effortlessly create personalized analytics dashboards by dragging and dropping your preferred reports or choosing from pre-built templates. Additionally, Userpilot offers event autocapture and session replay features for deeper insights into user behavior. Userpilot integrates with various third-party tools, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, allowing you to connect seamlessly with your existing tech stack.

It's never been easier to manage your reputation and customer experience. Feedgage allows you to gather and analyze all customer reviews and feedback from one place. This will make your brand a favorite among customers. Feedgage allows you to gain key insights from online reviews and create a strong brand for your business. Feedgage allows you to quickly and easily identify the issues in your services and take the necessary steps. Feedgage allows you to collect, present, and analyze all customer voices in one place. This will help you improve your customer experience. All customer reviews and feedback are collected in one place and analyzed. AI-powered analysis enables you to see customer insights, trends, and common praises (or complaints). Select your competitors to see your competitive advantages. Then, strategize your priorities. Receive notifications via all your communication channels about important issues

You've found the right place if you're looking for a great online survey software and a feedback management platform. Inquisium allows you to create survey programs that provide reliable insights for smart decision-making. Eliminate the labels. You still have a person. Every dollar spent and every data point collected are shaped by people. Inquisium's survey software allows you to get closer to the people behind the data so that you can create the experiences they desire. Everything changes when you get to know your audience. This includes the way you market, how you host events, the products that you create, how you engage and even the metrics that will determine success. Inquisium is more than a tool to sell products. It's a way to serve people.

Survey application that allows users to seamlessly collect data from their smartphones and tablets without the need for an internet connection. We have the experience and industry knowledge to create software of any complexity. You will be able to use our team as an extended team. We work from your location. You have complete control over the team, priorities, and project development. We deliver your project on time and within budget, with a well-defined scope. If you have clear requirements, a fixed price model is best. This model is ideal for projects that are rapidly changing. This type of model allows us to fully manage work processes and delivery. We agree on the specific scope of work (at most two sprints) and not the entire project.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Cloud4Feed offers omnichannel options for feedback collection. Customize the channel to match your customer touchpoints, and you will receive a large number of customer comments. By customizing the feedback triggering frequencies based on the processing time intervals of the touchpoints, you can prevent the delivery of a large number of surveys to customers. Set validity periods for feedback surveys. Set up reminders for customers who haven't yet provided feedback. Retailers can easily receive feedback from customers about their expectations of the store, brand, or store's appearance. They can also request specific products/services. In the automotive industry, feedback from customers is collected at various contact points and then reported to managers so that they can take action. Customers who have received service are contacted as soon as possible using the most appropriate channel.

Centriam allows you to quickly and economically go from raw data to insight and action, allowing you to reduce churn as well as take advantage of upsell opportunities. Data and customer behavior will decide when and how feedback should be collected. Centriam allows you to create highly targeted, personalized feedback collection campaigns that are triggered by specific customer actions. To fully understand customer pain points, link feedback to customer profile data. Keep the loop closed where it is most important. Based on customer feedback and customer insights, design targeted follow-up communications. Your customers expect you to quickly address their problems. Connect Centriam with disparate systems to create feedback triggers based upon customer actions and insights. Follow-up rules can be created based on customer feedback, text analysis, and customer profile. Prioritize which customers you want to follow up with.

Customer feedback can help you optimize your digital channels. To improve customer experience, collect real-time feedback from all your digital channels. Digital customer feedback can help you understand the "why" behind data. Ask your customers the right questions at the right time in their customer journey to help them make informed decisions. Get real-time feedback from your users to improve your website. Eliminate assumptions to get the real insight you need from your website visitors. You can improve your website's conversion rate by knowing what works and what doesn't. Get in-app feedback to help improve your mobile app experience. You can integrate feedback seamlessly into your app to target users at a particular moment in their user journey. Find out what you can do to earn 5-star app store ratings. Get data that goes far beyond click-through and open rates. Learn what users think about the content you send and use their feedback for improvement.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Use your key metrics and data from sales and marketing, accounting, human resource management, project management, manufacturing, and purchasing to make important decisions. Stakeholder feedback is used to understand the "what and "why" of all your data with AI. Get supported insights and drive business improvements. Artificial intelligence automates the collection, storage, visualization, and consolidation of key figures, data, and feedback. AI will generate tailored recommendations for your company's actions. Data-based decisions that will help you reach your business goals. Industrytics allows you to continuously collect data and connect key figures through interfaces with your software applications (ERP CRM, accounting systems and time management software, Excel spreadsheets etc.). You can also receive feedback via automated feedback surveys.

Alchemer provides the ideal customer, market, and employee feedback solution for any company that has outgrown SurveyMonkey or doesn't want the expense and complexities of Qualtrics. The Alchemer Platform is the fastest, easiest, most effective way to close the feedback loop with your customers and employees. Now you can collect the best feedback with Alchemer Survey and Alchemer Mobile and close the loop with Alchemer Workflow.

Customers are constantly giving feedback. InQuba's intuitive graphical interface allows customers to provide feedback at any stage in their journey, on any channel. Each survey is highly personal and contextualized, driven by the Single view of each customer. Deliver the right information to the right person at exactly the right time. InQuba allows you to organize feedback into channels that are appropriate for different audiences and escalate important issues according to rules. This could be a low NPS score or negative sentiment or themes found in the analysis verbatim feedback. Collaborate to resolve issues within the SLAs and built in workflow. Your customers' journeys provide valuable insight. You can model customers' journeys using experience steps and service channels. This will allow their structured and unstructured feedback and be connected to each step of their journey.

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Do you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback.

Get feedback from your customers and listen to their opinions. The feedback form can be used to identify areas that need improvement and improve customer satisfaction. Your website should have a feedback button so that visitors can leave comments while they are browsing it. A comment form allows visitors to leave feedback. This is a great way for customers to engage and improve your business. Customer support should be excellent during and after a sale. You can send your customer a support question using our support form. We will notify you so that you can quickly respond to customers' questions. Sometimes, your website doesn't have the information customers need. Our sales lead form can be added to your website to allow customers to submit a question. It will help you close the sale by being available to answer customers' questions.

trustMinder, a cloud-based Voice of the Customer platform, is used to measure customer experience in brands and state agencies. Trust is an essential aspect of customer experience. Customers will abandon your business if they don't trust you. TrustMinder will help you maintain that trust and monitor the customer experience 24x7. TrustMinder uses state-of-the-art methods to collect feedback and interpret it into valuable customer insights. You can capture feedback from any channel and convert it into actionable insights. You can quickly see the 'why' behind any CX score using real-time text analytics or machine learning. Create dynamic, insightful reports that clearly show CX metrics and other operational data. Identify customer problems in real time and close the loop.

Pyoneer Product. Helping companies hear their customers. To uncover the most relevant topics, we use AI to analyze customer feedback across all channels. Measure, analyze, and improve your customer experience. Then, repeat. Centralize customer feedback. No matter where customers are reaching you, import feedback data from mobile, web and other platforms in real-time. Connect via multiple integrations or upload your data-files. {Identify trends with automated AI handling.|Automated AI handling allows you to identify trends.} Once you have collected feedback, you can define key business metrics and track how they change over time. Perhaps you want to know what users think about a particular feature, or which themes get the most attention. Identify the patterns that are important to your business. Understanding the Why. Once you have identified the trends, it is time to understand why they are occurring. Pyoneer provides user insights that help you focus on the most important things.

Lumoa is a customer intelligence platform that automatically generates customer insight that can help you make better investments and measure the impact of your investments using customer feedback. Lumoa is an easy-to-use platform that allows you to collect, analyze and act on customer feedback. You can create a customer-centric culture and listen to your customers. This will ensure that every decision in the company is made with the customer's best interests in mind. Lumoa's executive dashboard makes it easy to manage and monitor different customer journeys, customer touchpoints and sets of data. To compare performance between cards, you can create cards in your dashboard that represent specific locations, channels, or touchpoints. You can also access specific insights about that card. You can make the right decisions by understanding what your customers think about your product, business, or service. Lumoa lets you monitor your customer experience performance in real time.

You can increase your local visibility, word of mouth, and repeat business by gathering valuable insights, attracting more reviewers, and automatically sending targeted messages and offers. Feedb automates the feedback process and offers multiple ways to get more 1st and 3rd-party reviews. Smart automation rules that you create will keep your company's name in the minds of your customers. Feedb is an automated and complete solution that allows you to gather customer feedback, get more reviews and increase local visibility. It also helps you get more referrals and repeat business. Feedb makes it easy to add contacts. You can do it manually, import in bulk, or use an integration. Your brand is fully customized in all emails, SMS messages, feedback screens and Feedb Microsite. Customers will be delighted to see a feedback system. Feedb allows you to send feedback requests, offers, reminders, and replies using your pre-defined settings.

Our 20-years of combined experience in customer relationships has given us a lot of wisdom. You can choose to concentrate on one area or combine platforms to maximize your business's positive impact. SATISFYD's Voice of the Customer solution (VoC), gives you the tools to identify customer feedback and take action. You will get the insights you need to empower your employees to make your organization more customer-focused. SATISFYD's Voice of the Employee solution (VoE), allows you to identify and take action on employee improvement opportunities. It has been proven that employee engagement can increase profitability. SATISFYD reviews allows you to collect and leverage online feedback. This will allow you to improve SEO, build social proof and gain valuable feedback about the performance of your company.

Get a complete picture of your customers and use sandsiv+ to help your company. An end-to-end solution will make your life easier. It will allow each team to collect customer data from anywhere and anytime. This will enable you to develop deep, real-time analytics that can help you innovate your business processes. Connect all data, from customer feedback to business improvement, to create analytics and forecasts to guide your strategic evolution. All your customer data can be gathered in one place. You can view all customer feedback, including surveys, social media, blog chats and contact center calls. Emails, reviews, and emails are all available. All employees should be able to access predictive and prescriptive analytics to identify useful insights. All data must be managed to gain insights.

First Insight is a next-generation decision platform that allows designers, merchants and brand managers, buyers and marketing teams to answer key questions every day. First Insight engages consumers with digital surveys designed for the retail sector. First Insight's digital platform (InsightSUITE), is used by retail leaders to drive growth and unlock value from their customers. Our solution collects no-party voice data from customers and combines it to create financial goals. Why First Insight? First Insight's digital engagement module allows you to engage prospects, customers, consumers, and employees through a simple, immersive, browser-based user interface. Voice of the Customer software collects feedback via surveys, sentiment ratings, valuations and open comments. Enterprises can personalize the engagement by using their branding, incentives, and links from one platform.

Customers' needs and wants change quickly. Your competitors are also innovating. You can't keep up if you don't listen to your customers and make changes based on their feedback. SMG is a leader in experience management (XM). We help you to get smarter about customers and employees, and drive loyalty and business performance improvements. We combine technology with services to collect, analyze and share behavioral data and feedback. This makes it easier for you and your employees to activate customer insights across the enterprise. We are at the cutting edge of cutting-edge technology. Our experts focus on providing powerful, flexible, repeatable and accessible solutions to your dynamic industry. Business data deserves a personal touch. Meet the SMG share-it-alls, gurus, and researchers. Employee engagement begins at home with respect for the contributions of our staff and how they can best assist you.

Credit unions can create memorable member experiences by using Voice of Member feedback and an industry-specific analytics platform. Every stakeholder can see a complete view of all member experience metrics in one place. Real-time, across all channels, every day. MemberXP measures every member's experience at all touchpoints. We'll ask the right questions in order to identify the highs and lows of your individual member journeys, from joining the credit union to getting loans to using your mobile application. Do not limit yourself to one listening post or vendor. MemberXP allows you to collect feedback from members wherever and whenever they want it. Online, mobile, tablet, phone, and other platforms. Our proprietary analytics provide answers to credit union-specific questions because MemberXP was specifically designed for retail finance. MemberXP's tracking and alerts help you build loyalty.

Feedback Inn is a simple solution for people who care about their customers and take their business seriously. Our fully-featured dashboard is easy to use and allows you to launch, analyze, and design surveys. It also includes all the features you would expect from a top-of-the-line solution. Ask your customers to rate your services and then analyze their feedback offline and online. All results are available in real-time on both your desktop and mobile devices. Feedback Inn's intuitive interface makes managing your surveys easy. You can easily start your first survey in minutes and have your clients share their experiences with you about your customer service. You can then tune your services to improve customer service. You can monitor customer responses in real time through the dashboard. Engage with customers before it is too late. You can see all suggestions and complaints right from your mobile device or desktop. Respond immediately.

Video/text feedback from real customers can make product reviews more vivid. Your survey metadata should include the type of questionnaire and options such as video/text mandatory. Once you have described the product you wish to review, you can send as many invites to your users as you like. Once you have received the required number of responses, you can finalize them and create one video for each reviewer. Or, as needed, the entire survey. Video surveys are more effective than regular text surveys at understanding your customers. Based on sentiment analysis, we separate positive and negative responses. Our app and web apps allow users to respond to your survey without compatibility issues. Our services are secure from the beginning without any authorization.

FuzeDigital is based in Seattle, Wa. and offers a cloud-based, modular software solution that makes it easy for customers, staff, members, partners, and other stakeholders to get consistent, INSIGHTFUL and prompt ANSWERS across all channels and devices. Our proprietary knowledge sharing and support platform features modules for Self Service, Assisted Help, Feedback Management, Online Community and Gamification. All stakeholders can be supported from one, fully integrated, highly customizable solution. Pay only for what you use and use our servers, platforms such as Amazon's AWS or your own servers. Take your support to the next level. To remain competitive, you must provide consistent, accurate, concise, prompt support across all channels and on any device. Recent studies show that 75% of people want it, with many using their smart phone.

Your processes will come to life. You'll empower your team. Clients will be delighted. Get real-time feedback from customers and gain clarity for growth. Through a series called touch points, your clients will experience your business. You must provide an exceptional experience for your clients in order to be successful in business. Nextpond makes it easy to add your touch points and receive ratings that will help you understand where you are more talented at what you do. Nextpond makes it easy to build your frame work. Enter your department and role. This information is easy to find. You don't need to start with your entire company. Just focus on the areas that relate to the touchpoints you identified in step 1. A process is just like a recipe to bake a cake. It's a small guideline on how to accomplish a task.

Managers need the right technology to manage their teams, do their jobs and solve daily challenges. Our integrated solutions will optimize your workforce management in real time. We offer the industry knowledge, training, technology, partnership, and partnership necessary to give your managers the tools they need for making better decisions. We provide the tools and expertise that managers need to make better decisions. Our platform uses smart technology to automate everything, from scheduling and planning to managing time and attendance. Our solutions give them the information they need in real time, from anywhere. They can do more with their staff and get the feedback they need. This will allow them to improve customer experiences while working smarter. The result? Your managers will improve your business.

Helix uses conversational data to interact with your guests throughout their stay. It gathers important information and provides a contactless communication experience. Helix is specifically designed for frontline staff. It automatically sorts comments and questions based on subject and sentiment, and escalates those that need immediate attention. You can work together in real-time as a team to help guests who are still on the property. Helix provides multiple notification channels, task assignment, SMS-based collaboration, and multiple notification channels. Helix automates your entire experience, from check-in to check out. This allows you to focus on what is important: promoting additional services and generating positive reviews.

Sphinx iQ 3 provides intuitive and efficient multi-channel survey solutions to help you at every stage of your project: from the design and analysis of your questionnaires to their communication. Sphinx iQ3 combines quantitative and qualitative data visualization methods to give you a visual representation of your results that is both rich and precise. Sphinx iQ 3 is an innovative way to make the most of your studies and to guide your decisions. Personalize your invitation messages. Your custom-made forms can be created (design, page count, questions type, thank you message, etc.). Script your form with referrals and conditional questions to ask the right question to the right person. Distribute interactive and dynamic questionnaires that can be adapted to different media such as smartphones, tablets, computers, and tablets. for a better user experience (responsive design).

EXP+™ from Sitel Group® simplifies the delivery of end to end customer experience (CX), while increasing efficiency, effectiveness and customer satisfaction. Empower associates to have meaningful conversations with customers, answer inquiries, and increase sales. Our digital solutions and technology ecosystem will improve customer experience and employee satisfaction. You can collect, connect, and activate data and insights in real-time to improve quality and performance. Reduce operational costs by automating repetitive tasks that are lower in value and less complex. Investing in people is key to a happier workforce and a better customer experience. EXP+ empowers your employees with the skills to make your brand shine. We offer award-winning CX content, learning services, and technologies.

Automating your data insights can save you hours each week. Quickly answer difficult questions, make better decisions, and improve your service process. Keep service costs down by responding quickly to changes in performance KPIs Find the root cause of service contacts and redirect future tickets to provide exceptional service. Demonstrate the value of your customer experience by demonstrating how your team has the greatest CX impact. These insights will help you identify the areas that need improvement. Discover the true reasons behind customer satisfaction, team performance, costs, and other factors that can affect your service. Are you ready to love coming to work and feel empowered at work? With insights, you can have more personalized 1:1 coaching and training. AI-generated insights platform to support customer service leaders. Eliminate random ticket reviews and put your focus on what is important. Find opportunities to improve your people, services, and products.

Userfeel is a user testing tool that allows you to see videos of real users talking about your website or app. Any language site can be tested. Our panel includes more than 130,000 testers who speak 40 languages. Testers can provide comments in your language to help you test a website in another language. You can test on desktop, tablet, and mobile. We can test both our app as well as an external camera to ensure that we are able to test apps or websites on Android, iPhone, and iPad. Your results will be available in 24 hours. Our vast network of testers around the globe will help you get your results. See how real users interact with your website or app early on in your design/decision-making process and anytime you need to get the user's point of view.

The only platform you will ever need for life underwriting is s360. Complete underwriting workbench with Automated Underwriting, Predictive Models, Tele and Video Interviews, Accelerated Underwriting, and API-integrated Paramedical Exam Report Collection - Have full control over your Case Pipeline and operate elegantly and independently. It was designed using a data-focused approach to provide deeper underwriting insight. It converts your unstructured medical data into structured insights. It is rich in risk analysis channels, including predictive models, interviews and automated underwriting.

Connect customer feedback quickly and easily. Connect Unbird with 9+ customer feedback sources. Smart tagging allows you to group similar feedback entries. Your feedback can be linked to ideas to help you prioritize what to build. To understand the top issues, generate feedback reports. When you release a new feature, automatically close the loop with customers and other stakeholders. Connect to your favorite apps easily to receive and analyze customer feedback in real-time.

Technology that directly impacts your customer experience team's performance. To significantly increase organizational throughput and CSAT scores, engage ASAPP customer experience performance platform (CXP). CX performance can be limited by inflexible and archaic architectures. Adding layer after layer of technology to your business has not resulted in a reduction in agents, lower costs, or happier customers as they promised. Our technology is specifically designed for agents to better serve their customers. Bots are not going to replace your agents, despite vendor claims. Agent assistance is not enough. Machine learning allows the platform to gain insight into how your best agents respond to customers' needs. Agent Journeys™ is more than just the conversation. It's the combination of words and actions that make up Agent Journeys™.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.