Alternatives to Tavisca

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.

ANIXE’S Resfinity Hotel Platform is a high-performance hotel sourcing and booking solution, built to provide an easy to use tool for managing longtail accommodation product. With Resfinity tour operators are able to efficiently increase their revenues and profit margins, using third-party hotel product from an ever-growing portfolio of selected suppliers… all under one roof, and with only one integration effort. Resfinity Hotel is a third-party supplier aggregation and distribution company that specializes in hotel room type automated deduplication and mapping, accelerated search, response solutions, offline rate exports in different formats, offline rate and availability exports, accelerated search, and response solutions. Resfinity Air develops and maintains custom web interfaces and booking engines to support the airline industry. Resfinity Air empowers global airlines with extensive customization options and high service uptime. ANIXE is a tech company that focuses on providing advanced technological sales solutions to the travel, tourism, and other industries. We were created on the edge of technology and travel. We create SaaS products for the tourism industry. We help to grow digital commerce and travel.

Sparq is a platform for customer insights that uncovers actionable earned information. This relationship-based approach profiles customers at every interaction, resulting in richer customer insights. Actionable data points are generated from customer attributes such as motivation, preference, beliefs. Deeper insights are more valuable and can improve customer acquisition, retention, satisfaction, and acquisition. Progressive profiling provides customer insights that are unrivalled elsewhere. Sparq provides customers with the most current and up-to-date insights about customer preferences, priorities and buying habits. This information is obtained with consent. Every Vision Critical customer is assigned to a Customer Success Manager, who provides guidance on best practices in recruitment and engagement. This has been done over nearly 20 years in customer insights.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Real-time data collection, intelligence application to that data and recommendations to improve the digital customer experience at the right time. Oracle Infinity Behavioral Intelligence optimizes a customer’s digital journey in real-time, making it highly personalized and relevant. Customer behavior can be harnessed and used to optimize customer experience. Engage and retain customers by offering the content, offers and promotions that resonate with each prospect, customer, and visitor. You will be able to grow your system. Oracle Infinity, a digital intelligence platform that is built on a big data platform, offers unprecedented data collection and accessibility. To better understand customer behavior and provide more personalized experiences, you can gather data about each customer individually. Stream your online behavioral data into one, unified location.

Alida provides both broad feedback and deep insights from customers so that you can make decisions together, not for them. Alida is the only global CXM platform and insights platform that allows brands to gather and act on both broad feedback and deep insights. Delivering world-class customer service with actionable customer intelligence. Alida is an unfair advantage over some of the most successful brands in the world. By listening to and acting on the thoughts and feelings of your customers and employees, we help you make high-stakes decisions. It's the best way reduce customer churn, create meaningful experience, and discover new market opportunities.

Billions of people. Trillions of connections. One API. The Nylas APIs are powering applications with email, calendar and contacts that sync from any inbox around the globe. Nylas is the only company that provides an API for all email, calendar and contacts integrations. Contact records can be updated with missing information. A connection graph can make intros more warm. To create a single data source, combine data from each address book.

Hive Marketing Cloud: Customer Intelligence & Engagement Platform Hive Marketing Cloud Hive, a privately-owned business, was founded in 2010. It specializes in the Retail, Insurance, and Travel industries. Hive helps brands engage audiences and convert them at scale. Hive uses a single platform to deploy highly personalized, sophisticated multi-channel advertising. This allows for all of their data to be accessed, allowing for better customer experiences. Hive allows you to uncover data insights, reveal customer lifetime values, create recency frequency value (RFM-based segmentation), orchestrate and automate customer journeys and measure engagement and results, reporting beyond clicks and opens.

From day one, predict future value. Retina provides customer intelligence solutions that provide accurate metrics on customer lifetime value early in the customer journey. With the most accurate CLV metrics, optimize marketing budgets, increase brand equity, and drive predictable repeat revenue. Improved targeting, ad relevance and conversion rates will help you align customer acquisition around CLV. Based on your best customers, you can create lookalike audiences. Instead of focusing on demographics, focus on customer behavior. Find the attributes that make leads more likely convert. Discover the features that drive customer behavior. Design customer journeys that positively impact the lifetime value of your customers. Make changes to increase the value of your customers. Retina calculates individual customer lifetime value using a sample of customer data. This is done before you buy.

involve.ai is a platform that uses no code to unify all fragmented customer data into an early warning dashboard. Scale quickly without the need for dozens of data analysts or CSMs. Unify all fragmented data to gain complete visibility of customers and scale your customer experience. You can get personalized recommendations for actions across the entire customer journey so you know which customers to prioritize each day and how to be proactive. Sentiment analysis provides accurate customer health information that can help you identify churn risks and upsell/cross-sell opportunities before they occur. Historical data analysis can be used to recommend Segmentation or Benchmarking in order to identify the leading indicators.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Restaurant brands that win in every category are personalizing their guest experience to maximize customer lifetime values with Customer Intelligence. There is a proven method to keep loyal customers for life. Profitable brands empower every department to be a little more smarter. Brands that get to know their customers well and spread that knowledge throughout their organization will win more market share. CLV is the profit from each customer's first visit to last. This metric is being adopted by industry-leading brands. Connect data silos to gain control over guest data and a view of all guests. Your top 5% customers can be identified by Customer Lifetime Value.

Self-serve analytics for product and growth to help you convert more, engage more, and retain customers. Leading brands trust us for advanced customer insight. We are experts in utilizing alternative data to create the largest consumer graph in the world. We use advanced AI and big-data techniques to enable deep, holistic consumer insights and advertising uses cases. With foundational insights at the person-level, you can gain a real-time insight into your customers and prospects. This will enable personalized engagements at every touchpoint. Create your campaigns and personalize the messaging based on online and offline behaviors of your target audience. Utilize comprehensive consumer profiles to verify identities, improve fraud detection, and establish trust with your customers. Use location intelligence graphs to select the best sites for new developments and to optimize existing properties. Real-time insights can maximize campaign ROI.

Veeva Link provides real-time customer information to enable meaningful engagement with key people. Identify and prioritize key individuals and foster informed, high-value interactions. Encourage collaboration across all field teams, channels, geographies, and geographies. To tailor your strategies, keep an eye on your competitive activity and scientific platform. This service provides real-time customer information on key people from 12 therapeutic areas. Use Link's global reach to identify emerging leaders, experts, influencers, and experts and gain a deeper understanding of the therapeutic area ecosystem. All activities, tweets and research findings are gathered in one place. Veeva Link is enabled by advanced technologies and validated 1000+ data curators. It ensures data accuracy, coverage, and quality. Data and platform integration allows for commercial agility and operational efficiency.

SAS marketing solutions can help you reimagine marketing, regardless of your marketing maturity. SAS marketing solutions include adaptive planning, journey activation, and a real time decision engine. These enable you to create memorable customer experiences that increase profitability and build brand loyalty. You can seamlessly enhance and extend customer data activation beyond the traditional customer data platform. Advanced AI and machine learning enable you to act faster by leveraging out-of-the box insights. Optimize marketing planning for maximum accountability by automating, speeding up and streamlining it. Personalize customer journeys to increase response rates and generate leads. Other functions, suppliers, vendors, and stakeholders can help you deliver a wider brand experience. SAS Customer Intelligence 360 delivers purpose-built, intelligent marketing for today's modern enterprises. SAS helps brands move from data to insight to action with rich functionality that allows for adaptive planning, journey activation, and more.

BPRISE is an advertising technology company that connects brands and retailers to their mobile-first customers. This is done through targeted ads at the right locations. It also measures the impact of ads and conversions. Our Solution: A Marketing Suite to Engage Your Digital First Customers Offline and Online. The marketing suite "BPRISE Blend" optimizes reach, captures depth of marketing attribution, and visualizes customer journey through purchase funnel to accurately measure digital advertising ROI. Advertisers: One-to-one personalization in digital advertising. A DSP is the best way to maximize the ROI of your advertising spend while talking with each customer individually. Brands: Gain True Customer Intelligence Of Your Human Consumers. What customer insights can you get from both online and offline sources to help you create profitable customer segments?

Olo is the leading platform for on-demand commerce that powers the digital transformation of the restaurant industry. Olo's enterprise SaaS engine allows brands to maximize the convergence between digital and brick-and mortar operations by processing millions of orders every day. The Olo platform gives brands the ability to capture consumer demand and manage orders across all channels. Olo customers have access to over 100 technology partners and can create digital experiences with the most flexible and flexible restaurant commerce ecosystem. Olo is used by over 500 restaurants to increase digital sales, maximize profitability and maintain direct consumer relationships. Acquired Wisely, a leader in customer intelligence and engagement platforms for restaurants, in October 2021

Learning Objects, the Cloud platform that allows for you to create your very own training environment, is called Learning Objects. Video on demand, videoconferencing room and documentary, refresher courses, regulated and unregulated training, provision certificates and student communities, as well as video on demand. Our solution, which is entirely in Italian and was developed in Italy for companies and associations, training institutions, and other organizations, integrates with zoom, webex, woocommerce, WordPress, and woocommerce. The Qltech approach to digital market is distinguished by the convergence of transversal technical, technological, informational, and strategic skills. We are both a digital marketing agency as well as a software house. We develop innovative and technologically advanced marketing projects to help you grow your business. Data management, customer Intelligence insight, artificial intelligence marketing, digital strategy, customer interaction solutions.

Canvs AI is an insight platform that transforms open-ended texts from surveys, social media and transcripts into conversational intelligence. It can also be used to analyze product reviews and other information such as product reviews and product reviews. Canvs is used worldwide by some of the most respected brands, research agencies, media and entertainment companies to speed up time-to-insights and deepen understanding of audience. It also reduces the cost of analysis. Automate the analysis and interpretation of open-ended text to quickly uncover consumer insights with deep emotional context and high analytical confidence. Canvs' intuitive and easy-to-use insights portal allows you to quickly explore, filter and compare your findings. You can also generate stunning data visualizations. Automate the coding of attribute, recall, and awareness questions. Quickly identify and categorize sentiments and emotions associated with respondents and responses.

Zeotap is a Customer Intelligence Platform, (CIP). It helps companies better understand their customers to predict their behavior and make more meaningful investments. Our platform allows brands to leverage a core of first-party data to win new clients and grow their customer base. Our modules are independent but integrate and include customer data unification, identity resolution (including in data clean rooms), enrichment, modeling, and activation to more than 100 partners in the marketing ecosystem. Gartner has named us a "Cool Vendor" in 2020 and AdExchanger the "Best Data-Enabling Technology” in 2019. Our platform meets the highest standards for enterprise data privacy and security, including ISO 27001 and CSA STAR. We serve top brands, publishers, and agencies in more than a dozen countries in Europe and North America. Zeotap is also a founding member of ID+, an initiative for universal marketing ID.

Customer Intelligence is a combination of Business Intelligence and Customer Experience. It reveals the crucial connection between customer's thoughts, feelings, and the metrics that drive business. Explore empowers you to find the answers your company needs to make a difference. You have gathered the thoughts and feelings from your customers through various feedback, survey, and customer support systems. To understand at scale, you can start putting this data into OdinExplore. Explore the feedback of your customers to discover which topics are most important to them. Explore auto-terms and create important topics. Use dictionaries to analyze emotions and sentiment. To highlight and discover the differences between different groups of people, create segments based upon specific demographics, ratings, time periods, or other criteria. Multiple experiments can be used to gain new insights into different customer segments and products.

The ActionIQ Customer Data Platform allows you to align people, technology, processes, and people to deliver exceptional customer experiences at every touchpoint. How to distinguish the CDP posers and the real players. ActionIQ's guide will save you months of tedious research and help you understand the confusing CDP landscape. Consumers expect brands to get to know them and deliver helpful, authentic experiences in today's experience economy. Large organizations can use the ActionIQ CDP to resolve customer data fragmentation and gain customer intelligence to orchestrate experiences across all touchpoints. Create an omnichannel smart hub stack that unites data and empowers teams to get the real-time insights they require. You can build trust-building and profitable customer experiences at scale by gaining deep customer insight.

Netbiscuits is your partner in personalized content for your website. Our Device Detection solution allows you to create custom web content for different devices. This ensures that your customers have a web experience that is tailored to their device. Our Customer Intelligence solution, which was implemented with one our partners, allows you to target the right customers at the right time with the right product, and thus increase sales. You can personalize your web pages to each visitor and create a page variant that is optimized for them dynamically and in real time. This is also possible with the help of our partners. We offer an automated solution to the generation of product text with another partner. Natural Language Generation software is easy to use and allows you and your team create large amounts of text in multiple languages in a scalable manner.

We bring you the most comprehensive range of data solutions from our partners and proprietary sources under one roof. AI-based analytics for targeting the right audiences and gaining deeper insights about your customers. Unlock greater marketing intelligence and enhance targeting capabilities to improve campaign reach. We use all of our databases to create unique and customized solutions for our customers. Our client success model is a result of 30 years of strong partnerships, expert knowledge, personalized support and robust enhancements. This model helps clients achieve their goals by combining proprietary and partner data.

To generate insights, you can use your customer data. To predict your customers' behavior, learn about them. Your website can be trained to identify visitor needs and provide the best content. Automate your processes, and let the engine learn from your mistakes. This allows you activate your customer with the right offer at just the right moment - automatically and in real-time. Reduce repetitive, time-consuming tasks for your team and increase your ability to achieve your goals. We provide smart, future-oriented software solutions that will ensure maximum effectiveness in all sales processes.

All of our work is focused on making data accessible and safe for businesses. Our Safe Haven platform empowers customer intelligence, engages customers on a large scale, and opens up new opportunities for business growth. Our platform gives enterprises full control over how data is accessed and used with industry-leading software solutions for data activation, identity, and collaboration. You can gain access to data, generate valuable business insights, and drive revenue. However you retain full control over data access and use at all times. You can accurately address your target audiences across any channel, platform or publisher, and safely translate data between identity space spaces to improve results. You can protect your customer data using the most advanced privacy-preserving technologies and advanced techniques that allow for data movement to be minimized while still allowing insight generation.

Coglide assists marketers in automatically creating and managing buyer personas to enable them to run high-performance, personal campaigns. Good marketing starts by having good buyer personas. Personas allow us to identify the people we want to market to and sell to. Without them, we wouldn't be able to run campaigns or create content without knowing who we are targeting. Buyer personas are a list of characteristics that your business must understand about your ideal customer. It's really that easy. Data-driven insights from data can help you focus and improve the quality of your decision making. These insights will show you how to engage your audience and what content marketing and messaging should include. Dynamic persona mapping quickly identifies who your audience are and where they are on the journey to determine the best number of touchpoints to nurture your sales funnel for better results.

Transform media performance across all channels with the next-generation of identity-driven capabilities. TruAudience™, a suite that combines privacy-first identity resolution with data enrichment, audience targetting and advanced analytics, powers data-driven measurement and marketing. Transform your data strategies with a robust and end-to-end identity source. Reach and engage audiences across all marketing channels. Measure and improve your marketing investments continuously. TruAudience connects data, teams, and marketing platforms to a single identity graph for better results. Target audiences more accurately and personalize experiences on paid and owned media. Adjust media budget allocations, audience targets, creative placements, and publisher placements.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

Advanced conversational intelligence to provide unparalleled customer experience. Advanced conversational intelligence for a superior customer experience. The solution empowers employees to deliver efficiently from anywhere, anytime, using any mobile device. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.

Reputation Aegis, an intelligent platform for brands and companies, is designed to help both. It allows you to improve the customer experience and manage your brand image by collecting comments from customers across the internet. It organizes vital Customer intelligence data with many parameters that each Brand can customize. It measures customer experience at Brand level, at every point of sale, and even at the level its employees. It aids in the continuous improvement of the products or brands you represent. Markets, through the comments and suggestions of its customers. Reputation Aegis can be used by any type of company. Reputation Aegis assists SMBs, franchises, and large companies with many outlets to build or maintain their competitive edge.

Contextual messaging, directions, mapping, and routing will turn your visitors into fans at major events. This will reduce congestion and increase customer engagement. Your customers can view a virtual replica of your property via interactive kiosks or smart phones. To increase customer satisfaction and revenue, be creative and innovative. Use contextual messaging to enhance experiences and increase accessibility. Event specific routing, text to speech and multi-lingual translations. Your event management plan will help you manage it from start to finish. Visitors will be able to find their seats quickly and easily. Guide people to the facilities and amenities in your area after a concert, game, or convention. Don't let major events turn into lost opportunities. Make sure your visitors know where and when they can go.

Enlyft is a B2B company that helps companies to generate more leads, close more sales, and acquire more customers faster. Enlyft's AI-driven customer intelligence platform uses machine learning to predict and profile the buying behavior of millions worldwide companies based on technology usage, hundreds of business attributes and real-time buyer intention signals. You can increase sales by quickly identifying, prioritizing, and engaging with prospects who are likely to purchase your solution. Enlyft's proprietary data platform provides real-time information about company firmographics, technology usage and buying intent signals, as well as hundreds of other account attributes. Enlyft's extensive account insights can be combined with customer history to help you predict future outcomes. Integrate account insights seamlessly into popular B2B sales and marketing platforms such as HubSpot, Dynamics 365 and LinkedIn. Keep data fresh and enrich records.

Amperity's platform is built for accurate, scalable identity resolution. It promises a complete customer 360 foundation. Learn how Amperity has revolutionized the way brands harness the power and potential of customer data by starting with a novel approach for resolving identities at scale. Transform raw customer data into fuel for your business across marketing, analytics, IT, and more. Avoid the data wrangling, query quagmires. Provide high-impact, accurate insights to your entire organization.

Improve FMCG growth by leveraging the most detailed and fastest insights from 45,000 Spanish shoppers. Ranking of the top 10 SKUs in selected categories by retailers over the past 6 weeks. Model of commercial engagement that is transparent. Granular stock-keeping-unit (SKU) basket data. Data in near-real-time and 45.000 active shoppers each week. Our industry team delivers tailored answers to your custom business questions. Algori's Insights Platform provides online access to SKU-level insights for relevant business questions at any time. Expert support is also available. Fully automated software-as-a-service solution, delivering answers to your business questions faster than ever before. Get the quickest insights into what works and doesn't. Helping retailers grow will increase your distribution. Connect the opinions of shoppers to their actual purchase behavior. Access all baskets within your category in detail and get to know your customers better than anyone else.

Our comprehensive platform provides the tools and insight to help enterprise go-to market teams achieve peak performance, deal after sale. Databook provides sales professionals with data-driven insights that cover everything, from opportunity intelligence to propensity for buying. To accelerate the sales cycle, focus account-based marketing and sales to increase sales. With the right data, go to market teams can gain a unique understanding about why companies are willing to buy, what business outcomes they are seeking, and when deals will close. Consistently meet or exceed quotas. Databook makes it easy for sales reps to create sophisticated deliverables that reach key buyers and have the ability to influence high-dollar deals. Fill the pipeline efficiently and get more wins. The entire go-to market team can now create and win large enterprise contracts. Featuring an intuitive, secure, cloud-based application and a host of productivity-enhancing modules.

Mosaic enables digital conversations across all channels. You can either work with our experts or create them yourself. Build once, deploy anywhere. Mosaic allows your customers to automate conversations with your brand using intelligent virtual assistants. No matter your industry or company size, enterprise-grade performance is guaranteed. Outbound and inbound via voice, text, social media, and email. Cloud technology allows for quick and easy solution activation so you can get up and running quickly. Mosaic allows customers to have personalized, easy experiences on all channels. It's like having your best employee on every interaction to answer queries and facilitate transactions. Lifecycle managed services are a consultative and hands-on approach to delivering Mosaic. Intrado Success Coaches ensure that the software's functionality and controls are up-to-date, and follow market best practices.

Transforming data into reliable insight for smarter decisions in real estate. We are experts in model-based valuations and have developed an Automated Valuation Model that works globally. It provides accurate and immediate property values in more than forty countries. This allows you to establish home value, evaluate collaterals, analyze portfolios and validate appraisal reports. We offer a flexible data delivery system that ensures you receive data in the format you prefer. We can deliver data on a schedule or in real-time using our Matrixian platform. You can choose the data delivery method that best suits your needs.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Customers love experiences. All the data you need. You can create beautiful engagements that you can launch anywhere. No code required. Our experiences convert traffic from any device. They also capture data that allows for more sales. Customers are willing to give you their data. Your entire customer base can be used to capture their intentions, preferences, motivations, interests, and other information. Personalize your marketing with meaningful 1-to-1 communications. Ask customers to give you their data. Find out their motivations, preferences, and intentions. Only show them content, products, or offers that are directly relevant to their needs.

Although companies have the data to understand and serve their customers well, few companies can draw insights from that data. Even fewer companies can use these insights to personalize customer experiences in real-time. Even fewer, the customer engagement leaders, can scale this real-time personalization across multiple channels, journeys, and business lines. Be a leader in customer engagement worldwide. Our unified cloud engagement platform, CSGXponent™, allows you to leverage your existing data, technology, and communication channels to create exceptional experiences. Xponent combines a robust customer platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communication into one solution. Xponent enables companies to deliver proactive, personalized and predictive customer interactions that improve business outcomes and reduce risk.

The operating system for conversational businesses. Deploy intelligent bots to automate customer interactions and reduce operational challenges. Digital Conversations have revolutionized the way we communicate and interact. The way we do things has changed, whether it's asking Alexa to play our favorite song, ordering pizza via Facebook Messenger, or getting real-time advice via interactive conversational apps. This new behavior is already causing a shift in the way consumers interact with businesses. They expect to have a conversation with you in a natural and personal way, just like they do with their friends. Every business needs a conversational overhaul NOW. A conversational layer can be added to the CX to simplify how consumers interact with brands.

Multicloud contact center solutions allow you to choose any cloud. You can create personalized customer experiences at scale. Global enterprise contact centers require complex requirements, from flexible deployment options to the most up-to-date communication channels. Genesys Engage is the contact center software of choice for global brands that require sophistication and scale. Genesys Engage is a fully-featured omnichannel engagement platform that supports larger digital transformation projects. It gives you a competitive advantage in today's market. Genesys Engage is what you can do. Unify all digital and voice channels, self-service, and inbound and outside interactions. You will have the foundation to create personalized, holistic experiences for your customers. For better results, match the right resource with the right customer. Enterprise routing is best-in-class and makes the most of both automated and assisted engagements.

SmartAction combines the best-of-breed technologies with services to deliver conversational AI as an entirely managed experience. We have more than 100 customer deployments and know a lot about automating conversations that drive engagement. You shouldn't trust your CX to anyone less. It's easy to build and manage a virtual agent. We do it all for your convenience. The SmartAction CX team will support you at every stage of the conversational AI journey, including the design, implementation and continuous optimization. SmartAction tailors each customer interaction to ensure the best natural language understanding (NLU), and achieves the highest accuracy. This allows our intelligent virtual agents perform at the same level as live agents, sometimes even better.

Kitewheel's unique set enables you to centralize decision making and disintegrate organizational silos in order to provide better customer experiences. You can unify your data using seamless integrations and adaptors that are independent of channels, systems, and databases. Kitewheel's ID manager allows you to connect and stitch individual customer identifiers and behavior to individual profiles. With sophisticated real-time Journey Analytics, visualize and understand how customers interact with each channel. Our intuitive journey mapper makes it easy for marketers to align your journey with customer objectives and create extraordinary experiences. Our best-in-class, real-time decisioning engine makes it easy to determine the best next step for each customer. Automate processes and drive improvements to journeys with our out-of-the box AI, Machine Learning, and journey path testing.

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.