Alternatives to Sutherland Connect

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Boost your revenue and profits while streamlining your operations. Elevate customer engagement and gain invaluable insights into your brand with ServiceCheck's advanced engagement tools. Deliver an outstanding omni-channel service experience to your clients, all while enhancing efficiency and safeguarding your brand's integrity. Transform your contact center’s performance with our intuitive software, designed for seamless configuration to address both brand-wide and local requirements. Modern customers demand service availability on their terms, around the clock, and our expert support team has been delivering 24/7 solutions for nearly three decades. It's crucial to provide your customers with comprehensive omni-channel service options; we deliver a cohesive experience across all platforms, including web, mobile, digital, phone, email, and social media. Allow your customers the freedom to choose their service method. With our top-tier web solutions and in-depth brand insights, our dedicated team will work to enhance your self-service capabilities, ensuring your clients receive the support they need, whenever they need it. By prioritizing customer autonomy, we help foster loyalty and satisfaction in an increasingly competitive landscape.

Develop and nurture cross-channel connections to enhance customer satisfaction with an impressive 50 million transactions monthly, 10 million bot interactions, and engagement across 500 million sites and over 15 major social networks as well as five primary instant messaging platforms—creating a cohesive digital engagement experience with a customer experience (CX) focus! Our goal is to empower every organization globally to enhance customer happiness. Currently, 70 of the top 100 most valuable brands recognize us as the essential ingredient in crafting remarkable customer experiences. By facilitating millions of interactions across various non-voice channels, SimplySocial ensures exemplary customer support with complete omni-channel integration. Leveraging advanced machine learning and cutting-edge AI for both agents and customer interactions, we are pioneers in conversation management. Simplify360 enables you to efficiently dispatch responses, manage replies, and publish content across multiple messaging platforms such as WhatsApp, WeChat, Line, Viber, and SMS, making it a comprehensive solution for all your non-voice customer service needs. This innovative approach ensures that businesses can maintain strong relationships with their customers while streamlining their communication efforts.

Our Drips technology automates customer engagement. Go4Client's Drips feature combines SMS, Voice, Email, Mobile Landing Pages, and Email to communicate with customers. You can map out the customer journey to allow customers to flow through your sales funnel. You can trigger messages through different channels depending on the user's actions.

Businesses possess the necessary data to genuinely comprehend their customers, yet many struggle to derive meaningful insights from it. Even fewer are adept at utilizing these insights to tailor experiences in real-time. A select group—the forefront leaders in customer engagement—can extend that real-time personalization across various channels, customer journeys, and business sectors. Position yourself among the elite in customer engagement. Harness your existing data, technological capabilities, and communication avenues to craft remarkable experiences with our integrated cloud engagement solution, CSG Xponent™. Xponent merges a powerful customer data platform, top-tier customer journey orchestration, and analytics with effective omnichannel communications all within a single framework. By utilizing Xponent, organizations can provide tailored, anticipatory, and proactive customer interactions that enhance business results, accelerate value delivery, and mitigate risks. Ultimately, this comprehensive approach empowers businesses to foster deeper relationships with their customers and drive sustained growth.

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

Csmart CX serves as a robust, AI-driven platform designed specifically for enhancing customer experiences within the telecom sector and other enterprises. This innovative solution integrates various customer interaction points across multiple channels, facilitating tailored omnichannel communication, self-service options, and proactive support to enhance customer satisfaction and foster loyalty. Adhering to the principles established by TM Forum, the platform provides actionable insights through features such as real-time data analysis, sentiment tracking, customer journey visualization, and Net Promoter Score (NPS) evaluation. By utilizing these insights, businesses can not only drive revenue growth and minimize customer churn but also transform each customer interaction into a valuable opportunity for expansion. This holistic approach positions companies to thrive in a competitive marketplace.

Introducing an AI-powered quality audit service tailored for sectors like insurance, healthcare, consumer banking, and retail, ensuring complete data protection. This service streamlines all quality assurance metrics across various customer interactions, whether it be through phone calls, emails, chats, or social media platforms. With the Contiinex cloud-based dialer, which includes integrated WhatsApp, voice, and SMS bot functionalities, your agents can now connect effortlessly with clients during both inbound and outbound campaigns. Enjoy a centralized dashboard that offers a comprehensive 360° overview of your business processes. Utilizing the Contiinex WhatsApp business API, you can enhance automation in customer interactions related to sales, service, or support, facilitating marketing efforts throughout the customer journey—from pre-purchase inquiries to post-purchase follow-ups. The platform is bolstered by a unified dashboard that provides detailed insights into all customer engagement metrics. With Contiinex, you gain the ability to oversee every customer interaction, whether through voice or non-voice channels, rather than relying on the outdated practice of sampling just 1-2% of quality audits. Additionally, it empowers you to mitigate fraud proactively by assessing risks in real-time and enhances overall process efficiency. By adopting this innovative approach, businesses can expect not only improved compliance but also a richer understanding of customer behavior.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Effortlessly launch mobile edge applications for new business lines to connect with customers, generate additional revenue, and enhance your operational efficiency. Braidio's service workflows utilize conditional logic as modular components, enabling you to swiftly construct the customer experience you envision. As our physical environment transitions into a digitally driven landscape, it is crucial to innovate and take the lead by offering digital customer experiences that mirror traditional face-to-face interactions, thus boosting engagement and fostering operational efficiencies. Transform routine customer interactions on web and mobile platforms into seamless omnichannel experiences, paving the way for fresh revenue streams and establishing a novel approach to engagement in a progressively digital era. This evolution not only enhances customer satisfaction but also positions your business at the forefront of industry transformation.

In today's market, consumers have unprecedented options for researching and buying products. To successfully attract and retain customers, businesses must deliver a seamless and enjoyable experience across all platforms. The Infor Customer Experience Suite plays a vital role in unifying customer data throughout the organization, ensuring that interactions are consistent, outstanding, and tailored to individual preferences at every stage of the customer journey. This suite offers specialized CX software designed to oversee the complete sales process, encompassing everything from customer engagement to sales automation, configuration-to-quote, and contract management. The ability to understand and adapt to customer behavior has significantly advanced. With features such as marketing resource management, decision-making tools, and comprehensive campaign management, the marketing solutions within the Infor Customer Experience Suite empower companies to harness data in innovative ways to engage their customers more effectively than ever before. By focusing on the customer's evolving needs, businesses can foster deeper relationships and drive loyalty.

Experience a smart and infinitely scalable cloud platform tailored to fulfill all your requirements. By utilizing cutting-edge voice response technology, you will enhance the quality of each interaction, enabling the creation of quick, efficient, and personalized self-service options across the preferred channels of your customers. Transform your customer service approach with artificial intelligence integrated into your contact center. Our innovative solutions facilitate dynamic, conversational exchanges, deeply rooted in context and customer intent, through intelligent automation, chatbots, and virtual assistants. Design a digital journey that caters specifically to your customers' needs, fostering lifelong loyalty. Stand out in your industry with a versatile solution that is not only rapid and efficient but also seamless, allowing customers to engage with you through their chosen communication channels. This holistic approach ensures that every engagement is meaningful and relevant, ultimately leading to greater satisfaction and retention.

Sweepr serves as a cutting-edge digital care platform empowered by AI, designed for both service and smart home providers to enhance customer support through tailored insights, achieving an unprecedented level of digital issue resolution. The platform boasts rapid deployment within weeks, with development timelines condensed to just days, while simultaneously offering real-time improvements. By utilizing adaptive decision-making, Sweepr enhances the accuracy of resolutions, providing a customized experience that is uniquely aligned with each customer's individual needs. This innovative solution streamlines your self-care technology framework, allowing for a no/low-code approach that transforms data into proactive and predictive insights, thereby delivering significant value to consumers. With comprehensive omnichannel support, customers enjoy the ultimate convenience of self-service capabilities around the clock, accessible through their preferred channels. The consistent delivery of channel-specific content ensures high-quality care remains uniform across various platforms, with Customer Intent being a fundamental element of Sweepr’s digital care philosophy, further solidifying its commitment to exceptional service. This focus on personalization not only increases customer satisfaction but also fosters deeper engagement with the services provided.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

FuzeDigital, located in Seattle, Washington, offers a versatile cloud-based software solution that enables staff, customers, members, partners, and other key stakeholders to receive consistent, insightful, accurate, and timely answers while also facilitating feedback across multiple channels on any device. Our innovative knowledge sharing and support platform features various modules, including Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration, and more, allowing for tailored support for all stakeholders through a single, cohesive, and highly customizable solution. Users can choose to pay only for the features they need and can host the software on our servers, platforms like Amazon's AWS, or their own infrastructure. Elevate your support capabilities, as providing consistent, precise, and prompt assistance around the clock on all channels and devices has become essential for maintaining competitiveness in today’s market. Recent research indicates that over 75% of users expect this level of service, with many accessing it via their smartphones, underscoring the importance of meeting these demands. By leveraging our platform, businesses can ensure they not only meet but exceed customer expectations.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Customers consistently share their feedback, and with inQuba's user-friendly graphical interface, omni-channel survey creation and management enables them to provide insights at any point in their journey through their chosen channels. Each survey is tailored and contextualized, utilizing a comprehensive view of each customer to ensure relevance. This approach ensures that the right insights reach the appropriate individuals promptly. inQuba also facilitates the categorization of feedback into various channels for distinct audiences, allowing for the escalation of critical concerns based on predefined criteria, such as a low Net Promoter Score or negative sentiments identified in detailed feedback analysis. Teams can collaboratively address issues within established service level agreements while leveraging a built-in workflow, promoting effective resolution. The journeys of your customers reveal valuable insights, so by modeling their experiences with defined steps and service channels, you can effectively connect both structured and unstructured feedback to each phase of their journey, enhancing the overall understanding of customer experiences. Ultimately, this process empowers businesses to adapt and improve their services based on real-time insights.

With Cloud4Feed's versatile feedback collection methods, businesses can tailor the channels used for gathering customer insights based on various touchpoints, leading to an increased volume of feedback. By adjusting the frequency of feedback requests according to the processing times at these touchpoints, companies can avoid bombarding customers with too many surveys at once. Implementing validity periods for feedback submissions ensures that responses remain relevant and timely. Additionally, businesses can set up reminders for customers who have not yet provided their opinions, making the process more engaging. This enables customers to express their expectations regarding the brand or store, share their thoughts on the store's ambiance, and voice any specific requests about the products or services offered. In the automotive industry, for instance, feedback is systematically collected at multiple contact points, allowing management to act on the insights gathered effectively. Moreover, the most suitable communication channel is identified for customers who have recently received service, ensuring prompt outreach. This proactive approach not only enhances customer satisfaction but also fosters a culture of continuous improvement.

DataOrb is an innovative company that prioritizes artificial intelligence to help businesses enhance their understanding of customer empathy across various touchpoints and channels. By utilizing DataOrb's Customer Engagement Hub, organizations can transform their strategies by converting insights into actionable steps. The platform equips employees with the DataOrb AI Coach to facilitate measurable improvements, leading to enhanced insights, greater employee satisfaction, improved performance, and increased overall value. With a focus on impact, businesses can boost customer satisfaction, empower their agents, and drive revenue through this AI-driven engagement hub. Additionally, DataOrb provides improved visibility into product-related issues and customer grievances across multiple channels, allowing companies to address potential problems before they escalate. The comprehensive data aggregation from all customer interactions ensures that no information is overlooked, while DataOrb's connectors effectively centralize data from social platforms, contact centers, email, and various other customer communication sources. This holistic approach not only enhances customer experience but also strengthens business operations as a whole.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Customer loyalty acts like compound interest in the retail sector. Omneo equips your customers with the necessary tools to actively participate in the sharing and management of the zero-party data essential for today’s services while facilitating a seamless transition for their future interactions. Additionally, Omneo empowers your team with the insights and resources needed to provide personalized service, ensuring that both current and future customer experiences are relevant and immensely valuable. The platform offers retail brand teams advanced technology, expert guidance, and comprehensive support to significantly enhance customer engagement, loyalty, and advocacy. By enabling innovative interactions, Omneo fosters discovery and rewards exceptional staff performance. Specifically tailored for retailers, Omneo allows both businesses and customers to privately collect, manage, and exchange zero-party data. This empowers your team to craft engaging, convenient, and meaningful services and experiences, ultimately captivating customers and building enduring loyalty. In a rapidly evolving market, leveraging such capabilities can set your brand apart and solidify lasting customer relationships.

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

Leverage your data effectively in real-time with Experience Platform, which serves as the backbone of Experience Cloud offerings, transforming both Adobe and non-Adobe data into comprehensive customer profiles that are continuously updated. This open system utilizes AI-driven insights to ensure you provide tailored experiences across all channels. By integrating data from various sources, you can enhance and create real-time customer profiles seamlessly. The standardized XDMs and data validation processes make your data more accessible and comprehensible. Start personalizing experiences immediately using these up-to-date customer profiles. Furthermore, our dynamic identity graphs allow for the activation of profiles across multiple devices and channels. Experience Platform boasts powerful application services that deliver unmatched functionality, enabling you to analyze customer interactions across channels from a single interface. You can also activate real-time customer profiles for immediate personalization and design individualized journeys that adapt to shifting customer behaviors, ensuring a responsive and engaging user experience. Ultimately, this leads to stronger customer relationships and improved business outcomes.

eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Nexivo is an innovative, cloud-based contact center solution developed by Corecognitics, designed to facilitate customer interactions through various channels such as chat, voice, SMS, WhatsApp, and web platforms. Equipped with multilingual AI agents, it efficiently handles inquiries, bookings, and call routing in over 100 languages, while also ensuring smooth integration with services like WhatsApp and Microsoft Teams to minimize wait times and enhance first-contact resolution rates. Among its features are live transfers, cloud-based dashboards, automatic transcripts, and comprehensive analytics, all aimed at improving agent efficiency and providing a tailored, scalable customer experience for both remote and in-office teams. Additionally, Nexivo's user-friendly interface allows for easy navigation, ensuring that agents can focus on delivering exceptional service without unnecessary distractions.

Enhance customer retention and loyalty by actively refining the experience, ensuring real-time visibility into performance metrics. Address and resolve issues as they arise by utilizing immediate feedback, which allows you to provide solutions to customers' challenges in the moment. Foster a customer-centric culture by sharing real-time feedback, benchmarks, and reports with your entire team, encouraging ongoing service enhancements. Establish consistent brand standards across all locations and assess results to ensure uniformity. Create actionable strategies grounded in accurate data, empowering your front-line staff to gain a deeper understanding of the customer experience. By leveraging guest feedback, you can optimize employee training initiatives, concentrating on aspects that are most significant to customers. From service quality to cleanliness, staff friendliness, and food excellence, identify the key areas of importance for your customers, allowing you to make well-informed decisions that elevate their overall experience while cultivating a loyal customer base. Additionally, regularly revisiting and adjusting these strategies will help you stay aligned with evolving customer expectations.

The Happ Customer Experience Management Platform empowers businesses to swiftly comprehend and respond to customer insights. Recognizing that each business is distinct, we ensure that your customer experience management approach reflects that uniqueness. With Happ, you have the ability to customize your process for gathering insights. The advantages of a personalized Customer Experience management platform extend beyond merely fostering immediate, tactical enhancements; they also support strategic planning and the long-term initiatives that lead to increased returns on investment. Happ facilitates the measurement of essential customer experiences, enabling you to boost customer retention, enhance employee engagement, and drive revenue growth. Effective customer experience management enhances overall business performance by clarifying customer expectations and identifying key factors contributing to their satisfaction, thus helping you prioritize actions and minimize investment risks. Additionally, you can effortlessly collect actionable data throughout the customer journey from various channels, making informed decisions easier and more effective.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

The C1 Connected Experience (C1CX) is a comprehensive solution designed to revolutionize the way employees, customers, and technology interact by incorporating generative AI to speed up automation and utilizing state-of-the-art collaboration tools to improve work quality. The sophisticated orchestration capabilities of C1CX enable organizations to integrate these features into their current infrastructures, allowing for modernization while mitigating the risks tied to completely replacing existing technology investments. This strategy guarantees fluent and cohesive interactions across multiple channels and transitions, preserving a consistent experience for users. By harnessing the power of C1 Elly™, C1's enterprise AI platform, C1CX not only accelerates the implementation of automation but also fosters remarkable business growth while enhancing engagement for both employees and customers. Ultimately, C1CX empowers organizations to stay competitive in an ever-evolving digital landscape.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

CXFirst.ai is a powerful, AI-driven customer experience platform designed to simplify support operations across multiple channels such as voice calls, live chat, email, and social messaging. The platform consolidates all customer interactions into one intuitive interface, enabling teams to deliver fast, scalable, and high-quality service. Its flexible deployment includes both self-service options and hybrid models combining AI with human agents, ensuring every customer interaction is personalized and consistent. CXFirst.ai’s suite of AI capabilities includes voice and chat agents alongside automated quality assurance, which reduces manual workload and helps maintain consistent support standards. The system’s advanced conversation intelligence detects important customer interactions and flags them in real time for timely resolution. By automating repetitive tasks and providing actionable insights, CXFirst.ai helps increase agent efficiency and reduce onboarding time. The platform ultimately drives higher customer satisfaction and loyalty by transforming support teams into proactive service engines. CXFirst.ai is built to meet the evolving needs of modern customer service organizations.

Mastek icxPro is an innovative, cloud-native platform designed for managing customer experiences, utilizing advanced AI, machine learning, and natural-language processing to enable businesses to consistently evaluate, comprehend, and ethically engage with consumer behaviors. It enhances omnichannel self-service, automates campaign orchestration, and provides real-time insights that support seamless interactions between humans and agents, along with holistic journey-automation tools aimed at creating personalized customer experiences. With its robust AI-driven analytics engine, icxPro expedites the creation of production-ready generative-AI applications, allowing for quicker deployment of industry-specific solutions and improved stakeholder engagement. Among its extensive features are intelligent customer experience automation, comprehensive campaign management, decision-support dashboards, tailored product-development strategies based on data analysis, reduced costs in market research, and top-tier security controls for enterprises. This platform not only streamlines customer interactions but also empowers businesses to stay ahead in a competitive landscape.

Moxtra's Client Interaction Platform was developed in partnership with some of the most prestigious financial institutions around the world. These institutions use the platform to power their digital businesses. The platform is subject to strict compliance, security and auditability. Moxtra allows seamless extension of business processes. The solution can be deployed in a private cloud, shared multitenant cloud, or on premise. This will increase security. Moxtra's interactions are recorded and self-documented. Moxtra keeps track of every interaction and records the time, location, device, as well as the time. Moxtra was designed to meet the stringent security needs of regulated industries. It uses encryption and has the ability to support each business's best practices.

Transform your followers into loyal customers by enhancing unforgettable experiences throughout your social media channels, all while scaling your efforts. Make your brand easily accessible for shopping, providing seamless purchasing experiences that your audience desires on their preferred social platforms. Show genuine concern for your customers by leveraging AI-driven tools and insightful data to enhance customer service and care. Instantly understand customer needs and elevate the right brand experiences at every interaction. Emplifi equips you with all the necessary resources to bridge the customer experience gap effectively. The Emplifi Social Marketing Cloud consolidates all essential tools for global enterprises aiming for success in the social media landscape. This comprehensive solution encompasses everything from analytics and listening to publishing and community management, representing the pinnacle of social media management today. Additionally, the Emplifi Social Commerce Cloud empowers you to offer contemporary shopping experiences that meet customer expectations. With just a few simple clicks, users can navigate their journey from discovery all the way to purchase, creating the quickest route to increased revenue. Embrace these innovative solutions to ensure your brand remains competitive and resonates with your audience.

Experiture simplifies the process of crafting customer experiences by enabling the delivery of genuinely personalized omnichannel communications across various platforms such as email, web, mobile, and social media. By innovating a cohesive strategy, Experiture enhances the customer journey with focused, immediate, and trigger-driven messages via Email, SMS, Direct Mail, and Social, including Geo-location and push notifications, all from one integrated platform. Our extensive expertise in devising and implementing effective omnichannel marketing strategies has benefited numerous sectors, including Healthcare, Finance, Gaming, and Automotive, among others. This ensures that every interaction is tailored to meet the unique needs of each customer segment.