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Description
We understand that the challenges of onboarding new online customers can be frustrating and filled with complications, creating significant headaches for businesses. That's why we developed Instnt, a comprehensive online customer onboarding solution designed to enhance revenue growth while minimizing costs through an efficient and user-friendly process. With our service, you can enjoy maximum flexibility and a dedicated partnership, allowing you to eliminate concerns about fraud entirely. Instnt’s managed acceptance platform empowers businesses to streamline the customer experience, making it easier to verify, accept, and onboard new customers swiftly while avoiding issues related to fraud and compliance. This innovative approach not only helps your business cut operational expenses but also increases revenue by utilizing fully-integrated and automated AI technology, specifically designed to facilitate the seamless onboarding of trustworthy customers without incurring fraud losses. By choosing Instnt, you are investing in a future where customer onboarding is efficient and secure.
Description
Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.
API Access
Has API
API Access
Has API
Integrations
SaaSOps Marketizer
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
instnt
Country
United States
Website
www.instnt.org
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis