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Description
GoWit provides a comprehensive omnichannel advertising platform tailored for multi-brand retailers, marketplaces, and grocery stores, aiming to boost monetization and broaden customer outreach across various channels. Achieve significant revenue growth with a cohesive retail media solution that combines vital self-service options along with white-label capabilities. Engage consumers at various points in their shopping experience through onsite native advertisements, off-site programmatic options, and in-store promotional formats. Increase brand visibility with sponsored brands, enhance consumer consideration through sponsored displays, and drive sales with sponsored product ads. Seamlessly integrate all marketing channels into a unified omnichannel retail media platform. Utilizing advanced AI auction algorithms, GoWit optimizes the value derived from your advertising space. Display ads to the most pertinent and valuable audiences, thereby elevating both the shopping experience for consumers and the effectiveness of advertisers’ campaigns. Additionally, leverage your first-party data to gain crucial insights into customer behaviors and preferences while ensuring complete privacy. This strategic approach not only benefits advertisers but also fosters stronger customer relationships.
Description
Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.
API Access
Has API
API Access
Has API
Integrations
SaaSOps Marketizer
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GoWit
Country
United States
Website
gowit.com
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
