Alternatives to StataPile

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Voxjar can connect to communication platforms, CRMs and data-stores to collect call recordings and metadata from your reps. Voxjar uses Machine Learning and Artificial Intelligence for transcription of your reps' calls and to measure emotions. It then analyzes the call data and content according to the rules you specify. Voxjar provides insights derived from thousands of customer phone calls. These insights can be used to improve agent performance, improve your products, reduce friction, and better understand your customers. Voxjar offers all the tools you need for improving customer service interactions between reps and customers. All of this is possible with one platform: call playback and commenting as well as QA workflows and agent logins.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

The only way to ensure PCI Compliance in real-time without affecting the customer experience. Interactions Trustera protects your employees and customers in real-time by preventing contact center agents from accessing payment card information. Interactions Trustera uses AI to mask and anticipate highly sensitive information often shared and spoken during conversations between agents with customers. Trustera ensures your agents remain PCI compliant in the new model of work-from anywhere while still providing high-quality customer experiences. The only platform in the world that allows audio-sensitive redaction. Secure and protect your agents, whether they are onsite or remotely. Your customers will have peace of mind knowing that their data is secure. Reduce fraud and risks associated with collecting PCI in voice and digital channels. Secure PCI capture without disrupting customers.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

EmployEz can help you increase the productivity and efficiency in your workforce. EmployEz eliminates the need for paper records. Our system can be integrated with your existing QuickBooks account to help you save valuable time and resources. Our easy-to-use solution will have your HR department up and running in no matter how fast you go. EmployEz offers a wide range of HR services that can be tailored to meet your specific HR needs. Our experienced and trained professionals can assist with data migration, customizations, as well as other tasks. Timesheets can be recorded to track employee time, eliminate paper-based systems, and reduce the time required for tracking. EmployEz's self service platform makes it easy to manage your HR processes without having to have any HR management expertise. You can customize access levels for each employee by choosing from different user options on our platform. Our cloud-based and SaaS-based HR solutions offer complete confidentiality and security for your company data.

You can transform your contact center with a robust and scalable call recording platform. What doesn't get measured, doesn't get better. Managers have direct access to replay, grade, and supervise calls. This allows them to see what's going on on the floor and how employees interact with customers. You can quickly identify what is working well and then use that information to fix what isn't. You can sample calls and grade and analyze them to ensure superior quality control. SonicView allows you to review conversations and create a Quality Control program. You can also grade individual calls with our recording software, which helps you provide training and assessment for your agents. You can stop recording during sensitive information exchanges, erase parts of the recording that contain sensitive information, mark sensitive recordings as sensitive and make them "unqueriable" to maintain PCI compliance.

Every time, deliver the best customer experience. Webex Contact Center is a flexible and innovative cloud contact center that can help you increase customer engagement. Your customers will have a rich experience and you will be profitable. Your agents can deliver the best customer experience every time with data-driven artificial intelligence capabilities. Deeper customer engagement leads to increased sales conversions, revenue, retention, customer satisfaction scores and first contact resolution. Agents can collaborate with each other using integrated collaboration tools to enhance the customer experience and maximize the outcome of every interaction. Intelligently distribute calls across agents at multiple or remote locations using routing that is based on skill, capacity, load balance, and agent availability. Highly sophisticated distribution of call queues, including overflows based on skill set, group cading and more.

SmartSIP®, a premise-based application, provides a DTMF suppression solution and masking solution to contact centers to securely capture cardholder data in live operator calls. Customers can use their touch-tone telephones to enter sensitive information, while remaining in contact with the agent at the contact center. DTMF suppression and masking replaces customer tones with flat tones that cannot easily be converted back to original data. Agent screens are filled with a mask of the customer's entry. SmartSIP effectively stops the verbal exchange between customers and agents. This allows for full call recordings and full screen capture. SmartSIP acts like a proxy between the Session Border Controller or Media Gateway and the voice platform. It interacts with the DTMF information without affecting the voice path. This product was specifically designed for VoIP telephony contact centres.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

Video content will become more mainstream. It will be important to have the ability to quickly extract intelligence from both live and recorded footage. Machine learning algorithms are applied to video feeds to extract information that can be used to improve business outcomes. Video analysis is used in many other areas, including product marketing, patient care and transportation. Video content analysis is being used more often to transform operations and improve efficiency in these areas. Thermal cameras can be connected to video analytics software to detect movement in darkness and warn of trespassers in real-time. Security personnel can visually inspect the situation and take appropriate action. Live traffic streams can be used to identify objects and reveal possible road congestion.

Free telephony service that allows you to make outgoing and incoming calls over the Internet. It offers a wide range functionality for your business. You can purchase all types of Latvian and foreign numbers to receive calls and forward them either to a call center, or a mobile phone. Call abroad or within Latvia for as little as a cent per minute You can call from your phone without changing SIM card or operator. You can listen to the audio of each call. You can view real-time call statistics and reports. Predictive dialer, click2call and other tools reduce agents' dialing time. Auto dialer automatically sends recorded messages to all numbers. The background music plays and the call is forwarded to the first or all available operators.

A robust JOB Tracking solution - in the cloud! RepairsTracker (RT), a cloud-based Job Tracking and Ticketing platform, has been created to meet the needs small, medium and large businesses. It offers many levels of customization and workflows. Features Our platform is a stress reliever for businesses that are tired of managing their data in multiple files. Powerful Dashboard. This dashboard allows for fact-based business decisions and benchmarking based on real time data. Track Estimates. With a unique link, provide billable or free estimates to your customers. Convert estimates into jobs Track Tickets. Track Tickets. Create interactive tickets with powerful, customizable functions and send status updates to customers via email. Manage Customers. Manage your client base, including their repair activities, memberships and payment methods, history, and GEO locations. Manage Suppliers. Manage your suppliers, create purchase orders, track & return defective parts (RMA)

Fire departments no longer have to fill out paper forms and put them in a folder. This is no longer a practical way to manage risk. We don't have the time to go through piles of paper, open 17 Word documents and Excel spreadsheets, or even to look at them all. Fire Station gives you all the tools you need to accurately record everything you have, everything that happens at your fire station, and an easy way for you to pull up that important information and present it when you need it. Fire Station can be customized by buying only the modules that you require. You can easily add modules later. A computer program that is affordable and easy to use for record keeping in your fire department.

Secure redaction for document distribution and privacy automation Rectify uses privacy-enabled AI to automate the deletion of private information during data sharing. Organizations can reduce the amount of human involvement needed to identify and remove consumers identities, trade secrets and IP from data sets being sent to third parties. Our experts have protected millions of pages and counting. Automate data protection using "privacy enabled AI" deidentification. Rectify's secure Ai redaction allows you to get rid of manual redaction. It can be dangerous to share sensitive information without using a secure tool. Rectify offers a complete redaction solution. It is essential to choose the right redaction service for your business' security and privacy. Rectify's secure Redaction makes it easy to protect your privacy.

A business intelligence solution that aids enterprises in analysis, planning, reporting. Every employee should be a data scientist. Should every employee be able present their own and other's conclusions? Should there be a discussion at every meeting about differences between causality and correlation? DeltaMaster is different. DeltaMaster can help you harness the potential of data by setting specifications and guidelines, identifying deviations and making immediate corrections to ensure that you reach your target. DeltaMaster can help you ditch the data-driven, fact-based performance managing fantasies that you had as a child. Reports become red when figures are embarrassing. Reports become blue when the figures are correct. All of this is old news. DeltaMaster allows everyone to see and understand the next task.

This powerful security software allows you to monitor your home, office, and other locations using artificial intelligence. The software can automatically detect people in a camera feed and send notifications via its companion android app called Bettereye smarter vision receptor. This software also includes features that turn your computer into an autonomous security system, which reduces the need for manual monitoring. Features **Uses ai for detecting people in camera feeds. ** Only save footage that contains human figures. This will reduce the footage search time and space. **Footage can be stored in chunks based on the time a person was discovered. You can search for footage by date or time. **You can delete, duplicate and rewind the footage as many times as you wish. **In-built player to play the footage. **If you wish to receive notifications upon person detection it has an Android client (Bettereye Smarter-Vision), which receives alerts. **You can playback footage on the client.

ClinicalWave.ai, built on AWS' cloud platform, is an integrated AI platform designed for life sciences companies. It uses cutting-edge NLP to extract valuable insights and automates the redaction and extraction sensitive data from clinical documents. It is made up of: 1. ClinRedact AI - Our Redaction Product that automatically identifies and removes sensitive information from clinical documents. This product saves time and ensures data integrity. 2. ClinExtract AI - The AI Data Extraction Product that uses NLP and Machine Learning to extract relevant data from clinical documents. This product provides valuable insights and streamlines workflows. 3. ClinDICOM AI - Experience the power and features of our DICOM data extraction product. It offers targeted redaction, customizable redaction rules, intelligent context analysis, audit trail compliance and a user friendly interface.

Geotechnical Engineering Modelling Software is a CAD software that allows foundation design and analysis to be performed intuitively. GEMS foundation analysis suite uses finite element modeling techniques to analyze and design shallow and deep foundations. The foundation analysis suite contains modules for analysing pile foundations, beam foundations, and a module that can analyze offshore pile foundations. GEMS foundation analysis suite is available for free on the cloud. You can also download it for free and purchase it for PC & Mac.

Sekura.ai provides AI-based cybersecurity solutions that enhance threat detection and response. Their solutions use advanced artificial intelligence to identify security risks and mitigate them in real-time, protecting organizations against cyber threats. You can harness AI while protecting sensitive data and maintaining compliance. Your engineering team can focus on your core products. Use advanced LLMs to improve internal operations and customer experience. Detect and redact sensitive data instantly during all LLM operations - from training to inference. Control access to sensitive data and prompts. Use external models to avoid revealing private information. Set time-based controls for data access. Confidence in meeting evolving privacy standards. Use public LLMs without wasting time and money on internal models.

Clarip, an AI-based data privacy platform that assists consumers and companies with data privacy management, is called Artificial Intelligence (Artificial Intelligence). Clarip combines machine learning, text analytics and data science to make it easier for both consumers and companies to understand what is happening and to keep track of the piling data coming from different sources and channels. Clarip uses algorithms to improve data privacy. Our cloud native architecture allows enterprises to scale seamlessly on demand. Clarip connects consumers and companies, enabling better engagement.

RequestPro's public record request management platform is a secure and efficient way to reduce the administrative burden of handling a large volume of Freedom of Information Act (FOIA), and Public Records Act (PRA), requests. You can process FOIA/PRA request received via the Platform or by email, mail fax, phone or voicemail. Predictive Coding to automatically suggest similar terms and requests. Your agency's public-facing portal can be customized to reflect your agency's style and look. Requesters can search for information online, view status updates, and be directed to the most frequently requested information. Redact words, phrases, names or personally identifiable information, and apply redactions on entire documents. For request processing, customize lists of protected and exempt information. Track, communicate, and send requests to different departments.

implyFile uses an advanced artificial intelligence algorithm that quickly learns your filing habits and predicts where you will be putting every message. After a short training period, you can file a message to the correct folder in just one click. SimplyFile is a better alternative to drag and drop. Even if your Inbox is managed, the Sent Items folder can accumulate with unread messages. This does not have to happen. SimplyFile will prompt you to file any sent messages while you are still sending them. This helps you avoid constant stress and low-level anxiety. SimplyFile's task tracking, cleanup, and filing features will help you regain your sanity. Your tidy Inbox will make you smile and not stress. Start in just 10 minutes and you will feel more in control of your mailbox than ever before. Individual users can use the simple installer without administrator permissions.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

With Conversational AI, Natural Language Processing and Robotic Process Automation (RPA), optimize the entire conversation to improve customer service and agent productivity. An intelligent virtual assistant (IVA), an Omnichannel AI-driven intelligent virtual agent (IVA), driving customer engagement and increasing self service and automation rates across IVR and web. U-Self Serve uses Conversational AI to deflect transactional interactions from high-cost agents. Voiceprints can be used to verify the identity of agents and increase customer trust. Monitor agent ID throughout the agent shift and notify supervisors in real-time if there is an ID problem. Use AI and real-time call transcription for in-call alerts and guidance. You will see an increase in agent productivity, a decrease in time spent on ACW summaries, and an improvement in accuracy.

StableLM: Stability AI language models StableLM builds upon our experience with open-sourcing previous language models in collaboration with EleutherAI. This nonprofit research hub. These models include GPTJ, GPTNeoX and the Pythia Suite, which were all trained on The Pile dataset. Cerebras GPT and Dolly-2 are two recent open-source models that continue to build upon these efforts. StableLM was trained on a new dataset that is three times bigger than The Pile and contains 1.5 trillion tokens. We will provide more details about the dataset at a later date. StableLM's richness allows it to perform well in conversational and coding challenges, despite the small size of its dataset (3-7 billion parameters, compared to GPT-3's 175 billion). The development of Stable LM 3B broadens the range of applications that are viable on the edge or on home PCs. This means that individuals and companies can now develop cutting-edge technologies with strong conversational capabilities – like creative writing assistance – while keeping costs low and performance high.

iHelpBD is the leading platform for publishing and building interactive decision products. iHelBD is a private software development company that provides market-leading software program solutions. We are experts in VOIP software programs and use the most advanced standards and technologies. iHelpBD is the right choice if you're looking for a VOIP phone solution for your small business. Unlike other VOIP options, iHelpBD can be used as both your internal PBX and contact center for outbound and inbound calls. Customers who call you from a CRM phone will be identified and linked to their assigned manager. If necessary, their call will be recorded and logged. iHelpBD is a company that creates exceptional value by combining innovative software programs and methods with close customer relations. We offer commercial enterprise solutions to everyone, from individuals to large businesses.

Superagent, an AI-powered platform, is designed to improve workforce compliance through intelligent agents who deliver engaging training, answer employee questions, and automate compliance activities. It converts traditional compliance training sessions into interactive video-based sessions with quizzes. Internal company documents are used to generate content in several languages. AI assistants provide instant, accurate answers to compliance-related queries. Answers are sourced directly from company policies to ensure clarity and context. The platform's AI agents include tools for document scanning, to identify noncompliant materials, for policy analysis, to quickly resolve queries, for flowchart creation, to pinpoint areas that need improvement, for gap analysis, to pinpoint areas that need to be improved, for regulatory monitoring, to stay up to date with changes, for procedure building to automate policy creation, and for risk prediction to predict potential incidents.

008 Agent, an open-source, AI-powered, event-driven softphone, is designed to revolutionize VoIP communications. It allows users to make calls easily, log events and interactions seamlessly, and transfer data to CRMs and other tools. The platform includes features such as speech to text transcription, which allows users to transcribe their calls into text. They can then export these automatically into their CRMs or other tools. Future features include sentiment analysis, which allows users to track the evolution of caller sentiment throughout a call, summary, which condenses information and provides key insights in a glance, as well as a programmable chat agent that is infused with large language models such ChatGPT. This allows users to create tailored interactions to meet their unique needs. 008 Agent can be accessed via the web and is compatible with macOS and Windows.

Call button for your Website Calls directly from visitors to your website. Call From Web allows your website visitors to call any number directly from their browser.

Document image attachments make it easy to go paperless. Advanced record searches make it easy to find what you need instantly. You can also get reminders to help you stay on track. You can get up and running quickly with the easy-to-use interface. Our interactive help feature will guide you through any questions. Our highly-trained support team is just a phone call away if you need additional assistance. Premier HR tracks a variety of information for you, including training, compensation, certifications benefits, evaluations, and more. Fully automated, our system includes reminders, notices, and over 70 reports. You can grant privileges to certain users to manage departments, and you can assign departments to them. You can also customize security to allow employees a limited view.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

Digital Forensics, Investigations, & Document Review. Are you under pressure to respond quickly to regulatory and legal requests? The eDiscovery Platform is for you. We value speed and resolution and have created an intuitive interface that is easy to use for customers who take it seriously. You can isolate the most important items and prioritize them. Step-by-step audit tracking ensures defensibility. You can quickly analyze thousands upon thousands of custodians using a distributed architecture configuration. To comply with Subject Access Requests, classify, redact, and annotate sensitive or personal data. To speed up your compliance workload, use intelligent Auto-Filters or Transparent Search. Compliance officers have a single pane of glass view of ongoing investigations with a comprehensive case dashboard.

We use realistic voices to create genuine connections with customers, resulting in better results for your business. 97% of customers won't know they're speaking with a robot powered by artificial intelligence. Over 30 neural AI voices which mimic human emotions. Call history, transcriptions & recordings in real-time. 24/7 automated inbound and outbound call management. Accurate messages to ensure perfect conversations. It can be integrated into your existing workflow in 3000+ ways. AI voice agents can be used to manage all types of calls, from sales to customer service. They are cost-effective and efficient. The most cost-effective and intelligent solution for your company. Sales teams struggle to reach all their leads quickly. With a voice agent, you can automate outbound phone calls for sales teams and close clients during telephone calls. Automated lead outreach is available 24/7 to ensure you never miss a sale opportunity. Increase conversion rates with timely and consistent follow up on every lead.

Every conversation should be a delight for the customer. Our AI-driven workflows ensure that it happens 99.9% of time. You have to click through multiple tabs in order to understand what your company offers. Listening to a sales pitch that's not relevant to them. They spend hours searching your FAQ for solutions to their problems. They waste valuable time waiting for your team to solve their problem. Alltius AI agents can delight your customers by providing them with experiences that will leave them amazed at the end of every conversation. With a simple conversation, you can empower your customers to solve problems, find information or take action autonomously. Customers receive tailored demos to match their unique needs. They also receive instant answers on calls and relevant follow-ups. This turns a "maybe" into an resounding "yes". Offer your customers personalized responses on every call.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Kova is a company that focuses on making every customer interaction a positive one. Our software solutions can reduce your contact center's average handle time, provide vital speech analytics and customer sentiment reports, as well as collect valuable customer data that will help improve future interactions. With our software solutions, you can manage your call center employees using real-world training and insightful scheduling. We understand how costly it can be to acquire new customers. So keeping your existing customers happy is key to success. Kova recording solutions are a high-performance platform that allows multimedia recording, evaluation, and archive of calls. Your team has easy access to screen and audio recordings, quality assurance scoring, speech analysis, and other information. This will allow you to make sure your customers are happy. To capture information across multiple channels of contact, it uses context-sensitive, dynamic customer survey technology.

Cobrowse.io is a dynamic solution that empowers customer service teams by enabling real-time collaboration with customers on digital platforms. Through co-browsing, agents can view and interact with the customer's screen, guiding them through troubleshooting or providing step-by-step assistance. This tool works seamlessly across mobile and web environments, enhancing support experiences by allowing immediate problem-solving. With built-in privacy controls and flexible integrations, Cobrowse.io ensures secure, streamlined customer interactions that help reduce friction and increase both customer loyalty and agent productivity.

ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings can be categorized and stored for later use from any touchtone telephone, remote location or PC. Supervisors can access multiple sites from their computer and can control auditing from one location within the company. ObserveCTI™, which is a fully integrated auditing platform, allows contact center supervisors to audit agents. Agents are scored and audited based on the criteria set by your business. The supervisor can simultaneously listen to and audit recorded calls and screens by clicking a mouse. The supervisor can comment on the session, save or forward the audited sessions to the agent for review.

KSS Call Manager's core is a call processor that logs every call. This data can be presented in a variety of reports or on-screen statistics to help your organization become more productive. Wallboards that are motivational can be used to present call data and other business information. Automated dialling and answering calls can be done directly from your computer screen. Caller information is available before you answer the phone. One click access to business data, applications, and call information. It is essential to be able to record a phone call. However, it is equally important to have a search and playback system that works. You can search for calls by date, time & extension, or callers number using the KSS call replay. You can add keywords and notes to a call by using the Notes facility. This makes it easier to find calls. Call recording is an essential part of any organisation.

CIK Telecom has created a unique VoIP solution that meets all your business requirements. We offer reliable, functional phone service at a lower cost than traditional PSTN services. CIK Telecom is a leading ISP in Canada with over 15 years of experience providing high quality Internet and VoIP services. We are a One-Stop Customized Solution for all of your business needs. You don't need to worry about complex cabling, network planning, or organization. Connect your IP Phone to the Internet (Wired and Wi-Fi), and you can use the same number no matter where you are. There is no equipment purchase, installation, or maintenance fee. Unlimited Canada-wide calling, no installation fees, and low international calling costs allow you to grow your business at half the cost. Our online portal allows you to monitor your entire phone system and improve operational performance.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

Customers and employees can get better self-service rates. Agent productivity can be increased with contextual knowledge driven by machine learning. Integration with Service Portal The Service Portal allows customers and employees to search, browse and view available knowledge from their desktops or mobile devices. Knowledge is required to gain insights Automated machine learning can automatically identify and visualize knowledge gaps and assign gaps to authors for resolution. This will improve self-service and case resolution. Creation of in-context knowledge Agents and employees can increase knowledge relevance by empowering them to capture knowledge articles in context during their work processes such as incident or case management.

InfoCenter is an intuitive, powerful self-service portal that allows your organization to securely share documents and records from multiple sources. The portal allows users to interact with it easily, including their search history and the ability to view data and associated documents. It is a great solution for many implementations, including (public, student and employee) records requests, customer services resources, and invoice payments inquiries. InfoCenter's highly configurable authentication system allows content to be made available to selected external or corporate users without compromising data or systems security. This control allows your business secure compliance with legal requirements and regulatory requirements. InfoCenter allows your business to give the right information at the right time to the right people.

Conversations are the best way to create customer journeys. Engaging experiences that move customers. Developers love it. Built for business. Vonage Communications APIs (formerly Nexmo), help growing startups and agile businesses improve their customer experience and realize new business results at scale. Our APIs, global platform and expert support make it easy to simplify communications and innovate faster. Voice interactions can be reimagined to transform customer experiences. Every message should be viewed as an opportunity for you and your customers. Secure and private logins are made easier with this tool. Cloud-based voice applications that are modern and high-quality. You can programatically send and get SMS from almost every country. Get real-time information on any phone number around the globe. You can make and receive calls using your existing VoIP infrastructure.

Wolkvox, a cloud-based call centre management software, helps businesses streamline communications across multiple web chat applications and social media channels like Telegram, WhatsApp Line, Line, Twitter, Facebook and Instagram. Organizations can manage their interactions via video calls, email, SMS, phone, and mobile devices. wolkvox allows enterprises to monitor multiple customer groups, record and analyze client interactions, and generate reports to track agent and campaign performance. It features a drag-and drop interface, simultaneous calling and Artificial Intelligence (AI-enabled speech analysis), gamification, and many other features. Administrators can also use the predictive dialer for creating custom rules for virtual agents, call routing, messages, and templates for email campaigns and SMS campaigns. Wolkvox integrates with many third-party ERP, business intelligence and CRM systems.