Alternatives to StataPile

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

Assess and enhance the effectiveness of your workforce, procedures, operations, and technology. Managers have the capability to search, download, and analyze data in real time or tap into historical records, allowing for swift and secure access to documented interactions. By monitoring these interactions, organizations can facilitate training and support agents and employees in adhering to quality assurance standards and established policies or scripts. OnviCord PRO provides straightforward, browser-based access to all necessary tools for swiftly managing and observing recorded call data. In call centers with unassigned workstations, it allows for the connection of calls to individual user logins. Those with the appropriate permissions can toggle the recording feature directly from their desktops. Additionally, it accommodates the searching and playback of exported recordings beyond the central server or network, ensuring flexibility and ease of access for users. This comprehensive approach not only streamlines operations but also fosters a more efficient training environment.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Voxjar integrates seamlessly with communication tools, customer relationship management systems, and data repositories to gather recordings and metadata from your representatives' calls. Utilizing advanced Machine Learning and Artificial Intelligence techniques, Voxjar not only transcribes these conversations but also gauges emotional nuances. It subsequently evaluates the content and associated call data based on parameters you set. The platform offers insights derived from a vast array of customer interactions, which can be leveraged to boost agent effectiveness, refine product offerings, minimize obstacles, and enhance customer understanding. Furthermore, Voxjar equips you with a comprehensive suite of resources designed to elevate the quality of your representatives' customer engagements. This includes features like call playback with commenting options, a centralized call library, quality assurance workflows, agent access, and customizable scorecards, all consolidated within a single user-friendly platform. By providing these tools, Voxjar empowers teams to consistently improve their performance and foster better customer relationships.

Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Automated Call Intelligence enables businesses to extract valuable insights from the interactions between their most crucial assets: employees and customers. By streamlining QA processes, it allows for the quick identification of training needs for agents and enhances overall team performance. It also ensures adherence to regulatory and privacy standards, effectively managing associated risks. Users can conveniently pause or resume calls and receive notifications about potential compliance concerns. This solution provides in-depth insights from customer interactions, equipping businesses with the necessary tools to assess and enhance customer engagement and experience. By employing advanced sentiment analysis, campaign tracking, topic exploration, and segmentation, it offers a comprehensive understanding of customer feedback and preferences. Additionally, CallN simplifies the processes of call recording and tagging, allowing users to easily categorize their calls while establishing custom rules to reduce redundant tasks, ensuring efficiency in managing communication. Leveraging these capabilities, businesses can make informed decisions that drive growth and customer satisfaction.

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

Callcruncher offers a robust, user-friendly, and cost-effective Call Intelligence solution. This cutting-edge platform handles the complexities of call accounting, comprehensive reporting, detailed analytics, call tracking, rating, and recording, which proves essential for businesses of all sizes, from small enterprises to large corporations. By integrating your VoIP system seamlessly into client decision-making frameworks and productivity tools, Callcruncher enhances client retention and drives the acquisition of new customers. It allows managers to communicate with agents discreetly, providing essential support for sales and service challenges without the customer's awareness. Additionally, the system identifies the source of incoming calls, equipping agents with tailored campaign scripts and pertinent information. This functionality promotes a more efficient allocation of time, empowering agents to engage with and convert more clients effectively. Ultimately, Callcruncher not only boosts revenue but also significantly improves the management of customer service inquiries. With its wide array of features, it stands as a vital asset for businesses aiming to optimize their communication strategies.

Boost the effectiveness and productivity of your team with EmployEz, eliminating the need for cumbersome paper records to manage employee information. Seamlessly integrate our system with your current QuickBooks setup, allowing you to conserve precious time and resources. With our straightforward implementation process, you'll have an operational HR department in no time at all. EmployEz delivers a wide range of HR services, tailored to meet the specific requirements of your business. Our skilled professionals are on hand to assist with data migration, customizations, and various other tasks. Transition to digital timesheet recording, moving away from outdated paper methods and inefficient tracking. Thanks to EmployEz’s self-service platform, you can effectively manage HR processes without needing specialized HR knowledge or experience. Our system features various user roles, enabling you to tailor access levels for each employee according to their needs. Furthermore, our cloud-based and SaaS HR solution ensures your company data remains secure and confidential at all times, providing peace of mind as you expand your operations. With EmployEz, you not only streamline HR tasks but also enhance overall workforce engagement and satisfaction.

CallConfine offers a revolutionary solution for recording calls and logging voice communications, available in various configurations such as analog ports (4, 8, 16, 24), digital options (single, dual, core), digital extensions (8, 16, 24 ports), and VOIP systems. This solution is widely adopted in sectors like financial institutions, banks, hospitality, call centers, BFSI, public sectors, and corporate environments to capture telephone conversations. By utilizing CallConfine, organizations can enhance their operational accuracy and efficiency with minimal effort. It allows for effective monitoring of marketing and customer service departments, thereby bridging any communication gaps with clients. Furthermore, when disputes arise, having recorded conversations can prove invaluable in resolving conflicts, as these recordings serve as crucial evidence to address discrepancies and maintain customer trust. As a result, CallConfine is recognized as a comprehensive compliance solution that ensures adherence to policies, facilitates performance management, monitors interactions, and ultimately prioritizes customer satisfaction, making it an essential tool for any business aiming for excellence. In today's fast-paced business environment, leveraging such technology can significantly contribute to a company's success and reputation.

Convin's AI-powered Conversation Intelligence Software makes it easier for sales teams to understand calls and close more business every day. Convin records your customer phone and video calls, and maps them with your CRM to provide an in-depth analysis. Convin then converts voice and video calls to text, and analyzes what is being said. Artificial Intelligence allows it to automatically decode topics, questions and action items. Convin's analysis will uncover some "not so obvious" insights that will allow you to make data-driven decisions and ultimately lead to more deal closures. You can learn what is being discussed at different stages of meetings, and you can use the data effectively for coaching your sales team. Convin helps sales teams understand market sentiments and customer requirements. This will help them get closer to the market. Find out what top sales reps do differently than the rest. Transform your team to become a quota-crushing engine.

A complimentary telephony service is available, enabling both incoming and outgoing calls over the Internet, equipped with a diverse array of features tailored for your business needs. You can obtain a variety of Latvian and international phone numbers to receive calls, which can then be redirected to a call center or a mobile device. Enjoy low-cost calling rates within Latvia and internationally, costing just a few cents per minute. Make calls using your existing phone without the necessity of changing your current operator or SIM card. Additionally, you have the ability to play audio messages for each call. The platform provides real-time reports and statistics on calls, while tools like predictive dialers and click-to-call functionalities significantly reduce the amount of time agents spend dialing. An automatic dialer allows recorded messages to be sent to multiple numbers simultaneously. While waiting, customers can listen to music, and calls are routed to either all available operators or the first one to pick up. This comprehensive system enhances communication efficiency and streamlines customer interactions.

Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.

The era of completing and storing paper forms in files has become obsolete, particularly for fire departments aiming to effectively manage the risks they encounter. With the demands of modern operations, there is no time to sort through stacks of paperwork or navigate through numerous Word documents and Excel spreadsheets just to generate annual reports on training, incidents, or worker's compensation hours. Fire Station provides essential tools that allow fire departments to accurately document all activities and resources, making it simple to access and present crucial information when necessary. The software is customizable, allowing users to purchase only the modules they require, with the flexibility to add more as needed. This affordable and user-friendly program significantly streamlines record-keeping processes, ultimately enhancing the efficiency of fire departments in their operations. By embracing such technology, fire departments can focus more on their critical mission rather than getting bogged down in administrative tasks.

Video content will become more mainstream. It will be important to have the ability to quickly extract intelligence from both live and recorded footage. Machine learning algorithms are applied to video feeds to extract information that can be used to improve business outcomes. Video analysis is used in many other areas, including product marketing, patient care and transportation. Video content analysis is being used more often to transform operations and improve efficiency in these areas. Thermal cameras can be connected to video analytics software to detect movement in darkness and warn of trespassers in real-time. Security personnel can visually inspect the situation and take appropriate action. Live traffic streams can be used to identify objects and reveal possible road congestion.

DeltaMaster is a business intelligence solution designed to help organizations with analysis, planning, and reporting. Is it necessary for every employee to become a data scientist? Should all individuals be capable of presenting their own insights as well as those of others? Should we really delve into the distinctions between correlation and causation at each meeting? DeltaMaster takes a different approach. The true value of data lies in establishing clear specifications and guidelines, spotting discrepancies, and making swift adjustments to meet objectives. With DeltaMaster, you can abandon the unrealistic aspirations of becoming a data superstar and embrace a more grounded, fact-based approach to performance management. In this system, reports display a red signal when the results are unsatisfactory, while they turn a calming blue when everything aligns. Gone are the days of drowning in endless reports, overwhelming diagrams, and aimlessly navigating the data cloud. DeltaMaster empowers everyone to clearly see and comprehend the next steps required for success, fostering a culture of informed decision-making and accountability. This allows teams to focus on what truly matters for their goals.

Introducing a Comprehensive Job Tracking Solution in the Cloud! RepairsTracker (RT) is a versatile Job Tracking and Ticketing platform hosted in the cloud, tailored to cater to the requirements of businesses of any size, offering various levels of customization and workflow management. This innovative platform alleviates the burden of traditional paperwork, streamlining data management for organizations. Dynamic Dashboard. This feature empowers organizations to make informed business decisions and conduct benchmarking using real-time insights. Estimate Tracking. Instantly provide your clients with quick estimates, whether billable or complimentary, through a unique link, and effortlessly convert these estimates into actual jobs. Ticket Tracking. Generate interactive tickets equipped with robust, customizable options, and keep your customers informed with status updates sent directly to their email. Customer Management. Efficiently oversee your client relationships along with their repair requests, memberships, payment methods, history, and geographical locations. Supplier Management. Streamline the management of your suppliers by creating purchase orders and tracking returns for defective parts (RMA), ensuring a smooth operational flow. With RepairsTracker, businesses can not only enhance their productivity but also improve customer satisfaction through effective communication and management.

Streamlining privacy through automated secure redaction for document sharing is the cornerstone of Rectify's approach. By utilizing privacy-centric artificial intelligence, Rectify efficiently eliminates sensitive information during the data sharing process. This innovation significantly reduces the need for human intervention in identifying and expunging consumer identities, trade secrets, intellectual property, and other confidential data from datasets destined for third-party distribution. Our team has safeguarded tens of millions of pages, and the number continues to rise. With our advanced "privacy-enabled AI" for deidentification, organizations can move away from tedious manual redaction processes. The risks associated with disclosing sensitive information without a reliable redaction tool can be severe, making it imperative to choose an effective redaction service. Rectify offers a comprehensive solution tailored to your redaction requirements, ensuring your business's security and privacy are maintained at all times. By opting for Rectify's secure redaction, you can automate privacy protection and foster confidence in your data handling practices.

Introducing an advanced security solution designed to enhance surveillance in your home, workplace, or any other location with the aid of artificial intelligence. This innovative software automatically identifies individuals within a camera feed and promptly sends alerts through its dedicated Android application, Bettereye Smarter-Vision Receptor. With its comprehensive features, the software transforms your computer into a fully autonomous security system, minimizing the need for constant manual oversight. Key Features: **Employs AI technology to recognize individuals in video streams. **Only captures and retains footage that includes human movement, significantly reducing the time spent searching through recordings and conserving storage space. **Footage is organized into segments based on detected activity, allowing for easy retrieval by date and time. **Users have the ability to delete or duplicate any footage they find important. **Comes equipped with a built-in player for seamless video playback. **For real-time alerts upon detecting a person, it offers an Android application (Bettereye Smarter-Vision) to receive notifications. **Users can also view recorded footage directly through the client application. This comprehensive approach ensures your spaces remain secure while simplifying the process of monitoring and reviewing footage.

GEMS, which stands for Geotechnical Engineering Modelling Software, creates sophisticated and user-friendly CAD applications specifically tailored for the evaluation and design of foundations. This suite utilizes finite element modeling methods to effectively analyze both shallow and deep foundation systems, featuring dedicated modules for assessing beam foundations, pile foundations, and a unique option for offshore pile foundations. You can experience the GEMS foundation analysis suite at no cost through a cloud-based platform. Additionally, it is accessible for trial downloads and available for purchase on both PC and Mac systems, ensuring a wide range of users can benefit from its advanced capabilities. Whether you are a student or a professional, GEMS provides an excellent opportunity to enhance your foundation design projects.

ClinicalWave.ai, built on AWS' cloud platform, is an integrated AI platform designed for life sciences companies. It uses cutting-edge NLP to extract valuable insights and automates the redaction and extraction sensitive data from clinical documents. It is made up of: 1. ClinRedact AI - Our Redaction Product that automatically identifies and removes sensitive information from clinical documents. This product saves time and ensures data integrity. 2. ClinExtract AI - The AI Data Extraction Product that uses NLP and Machine Learning to extract relevant data from clinical documents. This product provides valuable insights and streamlines workflows. 3. ClinDICOM AI - Experience the power and features of our DICOM data extraction product. It offers targeted redaction, customizable redaction rules, intelligent context analysis, audit trail compliance and a user friendly interface.

Clarip is a data privacy platform powered by AI that assists both businesses and individuals in overseeing their data privacy concerns. By leveraging machine learning, text analytics, and advanced data science techniques, Clarip simplifies the process for consumers to grasp the complexities of data management while enabling companies to effectively tackle the overwhelming influx of data from various sources. The platform employs sophisticated algorithms that continuously improve its functionality to ensure that data privacy remains both manageable and equitable. Its cloud-native architecture allows businesses to scale their operations effortlessly as needed. Ultimately, Clarip fosters a stronger connection between companies and consumers, enhancing overall engagement in the privacy landscape. By prioritizing user experience, Clarip aims to revolutionize the way data privacy is approached in today's digital world.

Sekura.ai specializes in cybersecurity solutions powered by artificial intelligence, aimed at improving both threat detection and response mechanisms. Their innovative applications utilize cutting-edge AI to promptly recognize and address security vulnerabilities, providing companies with strong defenses against cyber threats. By integrating these AI advancements, organizations can safeguard sensitive information, ensure compliance with regulations, and allow their engineering teams to concentrate on their primary products. Additionally, the safe deployment of advanced large language models can significantly enhance internal processes and customer interactions. Sensitive information can be rapidly detected and removed during all stages of LLM activities, including training and inference. Moreover, access to critical training data and prompts can be tightly controlled, allowing the use of external models while protecting confidential information. Organizations can establish detailed permissions for data access with time-limited controls, ensuring they remain compliant with changing data privacy regulations. Securely utilizing public LLMs eliminates the need for expensive internal model development, thereby optimizing resources while maintaining a high level of data security.

SimplyFile utilizes a sophisticated AI algorithm that swiftly adapts to your filing tendencies, allowing it to anticipate where you'd like to categorize each message. After a short setup period, organizing your emails into the appropriate folders becomes incredibly effortless—just a single click is all it takes. Say goodbye to the tedious drag-and-drop method and embrace the efficiency of SimplyFile. While you may keep your Inbox in check, sent messages often accumulate in the Sent Items folder, but this doesn't have to be the norm. SimplyFile can suggest filing options for sent messages at the time of sending, ensuring your email organization remains as tidy as your incoming messages. An overflowing Inbox can create persistent low-level stress, but with SimplyFile’s features for filing, cleanup, and task management, you can reclaim your peace of mind and regain control over your email. A clutter-free Inbox can bring you joy instead of anxiety. You can begin using SimplyFile in just ten minutes and experience unprecedented mastery over your mailbox. The straightforward installer is designed for individual users, even those without administrative rights, making it accessible for everyone.

RequestPro offers a robust public records request management platform that alleviates the administrative strain associated with handling numerous Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. Users can manage requests received through the platform or via various other communication methods such as email, mail, fax, phone, or voicemail. The platform features predictive coding that suggests similar past requests and relevant terminology. Agencies can tailor their public-facing portals to reflect their unique branding and aesthetic. Requesters are empowered to search for information, receive real-time status updates online, and are directed towards frequently asked questions. The system also ensures the protection of sensitive information by allowing users to redact specific words, phrases, names, or any personally identifiable information while applying redactions to complete documents. Furthermore, agencies can customize lists of exempted and protected details to streamline request processing. Communication regarding requests can be sent, tracked, and managed across various departments and staff members, enhancing overall efficiency and collaboration in handling public records. This comprehensive solution ultimately transforms the way agencies engage with and respond to public records requests.

iHelpBD serves as a leading platform for developing and launching interactive decision-making products. As a private software firm, iHelpBD is dedicated to delivering top-tier software solutions in the market. Our expertise lies in VOIP software, where we utilize the latest standards and technologies to enhance functionality. If you’re in the market for a VOIP phone system tailored for small businesses, iHelpBD is your ideal choice. What sets iHelpBD apart from other VOIP options is its dual capability to function as both an internal PBX system and a contact center for managing inbound and outbound communications. A key feature is that when customers call from a number stored in the CRM, they can be instantly identified, connected to their designated manager, and their calls can be logged and recorded if needed. iHelpBD delivers exceptional value by integrating cutting-edge software solutions with strong customer relationships. Our business solutions cater to a diverse range of clients, from individual entrepreneurs to large corporate entities, establishing a global reach. This commitment ensures that we meet the unique needs of every customer we serve.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Stable LM represents a significant advancement in the field of language models by leveraging our previous experience with open-source initiatives, particularly in collaboration with EleutherAI, a nonprofit research organization. This journey includes the development of notable models such as GPT-J, GPT-NeoX, and the Pythia suite, all of which were trained on The Pile open-source dataset, while many contemporary open-source models like Cerebras-GPT and Dolly-2 have drawn inspiration from this foundational work. Unlike its predecessors, Stable LM is trained on an innovative dataset that is three times the size of The Pile, encompassing a staggering 1.5 trillion tokens. We plan to share more information about this dataset in the near future. The extensive nature of this dataset enables Stable LM to excel remarkably in both conversational and coding scenarios, despite its relatively modest size of 3 to 7 billion parameters when compared to larger models like GPT-3, which boasts 175 billion parameters. Designed for versatility, Stable LM 3B is a streamlined model that can efficiently function on portable devices such as laptops and handheld gadgets, making us enthusiastic about its practical applications and mobility. Overall, the development of Stable LM marks a pivotal step towards creating more efficient and accessible language models for a wider audience.

Enhance the overall dialogue to elevate customer satisfaction and boost agent efficiency through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA). An omnichannel, AI-powered intelligent virtual assistant (IVA) fosters customer interaction while promoting higher rates of self-service and automation across various platforms, including IVR, web, and mobile. The U-Self Serve feature effectively diverts routine inquiries from costly human agents by utilizing Conversational AI. Implement seamless and ongoing agent verification through voiceprints to enhance customer confidence and mitigate contact center fraud risks. Continuously track agent identification throughout the entirety of their shifts and provide real-time alerts to supervisors if any identification discrepancies arise. Employ AI-driven, real-time call transcription to facilitate in-call notifications, support, and automate the agent's after-call work (ACW) summaries and dispositions, leading to heightened agent productivity and a significant reduction in time dedicated to ACW tasks. This streamlined approach not only improves the accuracy of records but also fosters a more efficient and effective service environment.

008 Agent is an innovative, open-source softphone that leverages AI and event-driven technology to transform VoIP communications. This platform allows users to initiate calls effortlessly, while automatically logging call events and interactions, and enabling seamless transfer of call data to preferred CRM systems and other tools. Among its features, it includes speech-to-text transcription, which facilitates the conversion of calls into written format for automatic export to CRMs or similar applications. Future enhancements will introduce sentiment analysis to track changes in caller emotions during conversations, summarization capabilities to distill vital information into easily digestible insights, and a programmable conversational agent powered by advanced language models like ChatGPT, enabling personalized and context-specific interactions. Supporting macOS, Windows, and Linux, along with web accessibility, 008 Agent serves as a highly adaptable solution suitable for a variety of professional environments. With its continuous updates and feature expansions, users can expect an increasingly robust and efficient communication tool that meets evolving business demands.

Call button for your Website Calls directly from visitors to your website. Call From Web allows your website visitors to call any number directly from their browser.

Superagent is an innovative AI-driven platform aimed at improving workforce compliance by utilizing smart agents that provide engaging training experiences, address employee questions, and streamline compliance processes. The platform redefines the conventional approach to compliance training, turning it into interactive, video-based modules that feature quizzes and leverage internal company resources to create multilingual content. Employees benefit from the ability to engage with AI assistants, receiving prompt and precise answers to compliance queries derived directly from company policies for enhanced understanding. Among its diverse offerings, the platform includes autonomous AI agents capable of scanning documents for compliance violations, analyzing policies for swift query resolutions, creating flowcharts for intricate procedures, and conducting gap analyses to identify areas for enhancement. Additionally, it monitors regulatory changes to ensure ongoing compliance, facilitates the automation of policy development, and predicts risks to help organizations anticipate potential issues. This comprehensive suite of tools equips organizations with the necessary resources to maintain a compliant and knowledgeable workforce effectively.

Central to KSS Call Manager is a sophisticated call processor that meticulously logs every call's details. This extensive collection of data can be transformed into a diverse array of reports and on-screen metrics, enhancing organizational productivity. Additionally, motivational wallboards can effectively showcase call data alongside pertinent business insights. Users can manage automatic dialing and answering of calls directly through their computer interface, ensuring caller information is readily available before the call is even answered. With a simple click, access to applications, call details, and business data is streamlined. While the ability to record calls is crucial, having a robust system for searching and replaying those recordings is equally significant. The KSS call playback feature allows users to search for calls by date and time, extension, or caller's number, making retrieval effortless. Furthermore, the Notes feature enables users to add annotations and keywords upon completing a call, simplifying future searches. In today's business environment, call recording has become an indispensable tool for any organization striving for efficiency and accountability. Ultimately, KSS Call Manager offers a comprehensive suite of functionalities that empower businesses to optimize their communication strategies effectively.

Introducing the premier operating system designed for proficiently managing calls while enhancing workflow through real-time performance insights, data integration from CRM systems, caller logs, text messaging, and live call coaching features. Call Box empowers your team to effectively manage calls as they occur, consolidating customer interactions in a single platform. As soon as a call is received and throughout the dialogue, Sales and Service representatives are armed with essential information from CRM or other contact management systems, as well as caller history, enabling them to handle leads with expertise. Furthermore, managers are provided with tools that allow them to coach and support agents during live conversations, closely monitoring discussions with the most promising leads. The thoughtfully crafted tools ensure that every customer interaction yields an optimal experience with smooth call flow, fostering desired outcomes and contributing to more robust customer relationships. This comprehensive approach not only elevates the efficiency of your team but also enhances overall customer satisfaction.

Kova excels at transforming every customer engagement into a productive experience. With our innovative software solutions, your contact center can significantly lower average handle times, access crucial speech analytics and customer sentiment insights, and gather important customer data to refine future interactions. Our platform also facilitates effective management of your call center workforce through strategic scheduling, practical training, and productivity-enhancing tools. Understanding the high cost of acquiring new customers, we prioritize the satisfaction of your existing clientele as a cornerstone of your business success. Kova’s recording solutions for contact centers offer a robust platform for comprehensive multimedia recording, assessment, and storage of calls. A user-friendly interface provides your team with seamless access to audio and screen recordings, quality assurance metrics, speech analytics, and more, equipping you with the essential information to retain your customers. Additionally, we utilize context-aware, dynamic customer surveys to gather feedback across various communication channels, ensuring a well-rounded approach to customer engagement. By leveraging these tools, your organization can create a more responsive and effective customer service environment.

Transition to a paperless environment by utilizing document image attachments, allowing you to swiftly locate desired information through sophisticated record searches while enhancing productivity with timely reminder notifications. The user-friendly interface ensures you can begin utilizing the system with minimal training required. Should you have inquiries, our interactive help feature is readily available to assist you. For additional support, our knowledgeable customer service team can be reached by phone. Premier HR efficiently manages a broad spectrum of data, including training, compensation, certifications, benefits, evaluations, and more. This fully automated system is equipped with notifications, reminders, and access to over 70 comprehensive reports. You also have the capability to implement strict security protocols, granting specific user privileges to manage departments and controlling their access levels. Customizable security options can even provide a limited view for employees. Embrace a clutter-free workspace and say farewell to cumbersome filing cabinets for good.

We employ highly realistic voice technology that fosters authentic connections with your clients, leading to improved business results. An impressive 97% of customers are unlikely to realize they are conversing with an AI-driven system. With over 30 neural AI voices designed to emulate human emotions, we ensure that every interaction feels personal. Our platform offers real-time call history, recording capabilities, and transcription services, along with round-the-clock automated call management for both inbound and outbound communications. This guarantees precise messaging for flawless conversations, and with more than 3000 integration options, adapting it to your existing processes is seamless. AI voice agents provide a highly efficient and cost-effective solution suitable for various applications, from sales to customer support. Sales teams frequently find it challenging to reach all their leads in a timely manner; however, by utilizing a voice agent, they can automate outbound calls and effectively engage clients during conversations. With 24/7 automated outreach, you can ensure that no sales opportunity slips through the cracks while significantly boosting conversion rates through consistent and timely follow-ups on every lead. This innovative approach not only optimizes your sales strategy but also enhances overall customer satisfaction by providing immediate responses.

Surprise and satisfy your customers with every interaction, consistently. Our AI-powered workflows ensure this success rate reaches an impressive 99.9%. No more navigating through countless tabs to decipher your offerings or enduring sales pitches that miss the mark. Customers can stop endlessly combing through FAQs for solutions to their inquiries. They won’t waste precious time while waiting for your team to provide answers. With Alltius’ AI agents, you can create customer experiences that not only meet expectations but leave them truly impressed after each dialogue. Empower your clients to independently seek information, resolve issues, or take action through a simple and empathetic conversation. They will receive customized demonstrations tailored to their specific requirements, instant responses during discussions, and relevant follow-ups that convert hesitations into enthusiastic agreements. Ensure that every interaction leads to immediate solutions, delivering personalized and responsive assistance across all communication channels, thereby enhancing overall customer satisfaction. In this way, you create a seamless and engaging experience that builds long-lasting relationships.

CIK Telecom has created an innovative VoIP service tailored to meet the diverse requirements of your business. Our dependable and efficient phone solutions come at a reduced price compared to conventional PSTN services. As a top ISP in Canada with over 15 years of delivering high-quality Internet and VoIP solutions, CIK Telecom offers a comprehensive and personalized service for all your business demands. Say goodbye to the hassle of intricate cabling and network setup; simply plug your IP phone into the Internet, whether wired or wireless, and retain the same number wherever you go. There are no equipment purchases, installation fees, or maintenance costs involved. With unlimited calling across Canada, free internal communications, and competitive international rates, you can expand your business while keeping expenses low. Additionally, you can oversee your entire phone system through our user-friendly online portal, enhancing your operational efficiency and performance significantly. This streamlined approach empowers businesses to focus on growth without the burden of traditional telecom obstacles.

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

Enhancing customer satisfaction, boosting agent performance, and ensuring compliance with legal and security standards can be achieved through a comprehensive approach to evaluating the quality of both voice and text-based customer interactions. Prioritizing effective customer engagement hinges on a solid focus on the quality control of call center agents. By seamlessly combining quality monitoring with recording and survey functionalities, businesses can pinpoint the most relevant interactions, assess agent effectiveness, and gather immediate customer feedback, which sheds light on both operational challenges and the quality of contact. The system allows for effortless recording, playback, pausing, and starting of two-way voice communications and desktop interactions. This recording capability provides valuable insights into the overall customer journey and plays a crucial role in enhancing the quality and performance of agents. Additionally, advanced evaluation tools contribute further insights, ensuring that both customer experiences and agent effectiveness are continuously improved and aligned with business objectives. Ultimately, this integrated approach not only fosters better relationships with customers but also empowers agents to excel in their roles.

Cobrowse.io is an innovative co-browsing solution aimed at improving customer support by enabling agents to engage with clients' web or mobile experiences in real time. This live screen-sharing capability allows agents to navigate customers through intricate tasks, resolve issues, and provide precise answers to inquiries. The platform seamlessly integrates with various customer service tools and prioritizes privacy, incorporating features like automatic redaction to maintain data security. By utilizing Cobrowse.io, businesses can enhance agent productivity, shorten resolution times, and elevate customer satisfaction through more tailored and impactful interactions. Ultimately, this approach fosters a stronger connection between customers and support agents.

Crafting Customer Journeys Through Meaningful Conversations. Delivering compelling experiences that align with your customers' needs. Favored by developers and designed for enterprises. Vonage Communications APIs (previously known as Nexmo) empowers emerging startups and nimble organizations to elevate customer interactions and achieve significant business results at scale. With our user-friendly APIs, comprehensive global platform, and dedicated support, you can simplify communication complexities and drive innovation at a quicker pace. Rethink voice communication to transform how your customers engage with your brand. Each message can become a pivotal moment for both your customers and your organization. Advance security and privacy measures while providing smooth login experiences. Develop contemporary, high-quality voice applications hosted in the cloud. Effortlessly send and receive SMS messages in nearly every nation worldwide. Access real-time insights on any phone number across the globe. Initiate and receive calls using your current VoIP system, all from the cloud, ensuring flexibility and efficiency. This holistic approach not only enhances user engagement but also fosters long-term relationships with your audience.

InfoCenter is a robust and user-friendly self-service web portal that allows organizations to securely share documents and records from various sources. The platform provides comprehensive monitoring of user interactions, including detailed search histories and access to related documents and data. This makes it an excellent choice for various applications, including requests for public, student, or employee records, as well as resources for customer service and inquiries about invoice payments. With a highly customizable authentication system, InfoCenter ensures that content can be selectively accessed by both external and internal users, without jeopardizing the security of sensitive internal data or systems. Whether handling public record requests or managing strictly confidential information, this level of control enables your organization to meet regulatory mandates and legal responsibilities effectively. Ultimately, InfoCenter equips your business to deliver the appropriate information to the right users at the right moments, enhancing overall operational efficiency. Its versatility makes it an invaluable tool for organizations looking to streamline their information-sharing processes.

Wolkvox is a comprehensive cloud-based software solution designed for managing call centers, allowing businesses to enhance their communication across a wide range of web chat applications and social media platforms like Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. This platform facilitates interactions through various channels, including video calls, landline phones, mobile devices, SMS, email, and others. Organizations can categorize their customers, monitor and record client interactions, and generate insightful reports that help in evaluating the effectiveness of campaigns and the performance of agents. Among its many features, wolkvox boasts a user-friendly drag-and-drop interface, the ability to make simultaneous calls, AI-driven speech analytics, and elements of gamification to engage users further. Additionally, administrators benefit from a predictive dialer that allows them to set custom rules for virtual agents, manage call routing, and craft templates for email and SMS outreach. Furthermore, wolkvox seamlessly integrates with a variety of third-party systems, including ERP, business intelligence, CRM, and other information management platforms, making it a versatile tool for businesses looking to optimize their customer service operations. Each of these features is designed to enhance efficiency and improve the overall customer experience.

Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.