Voxjar Description
Voxjar can connect to communication platforms, CRMs and data-stores to collect call recordings and metadata from your reps. Voxjar uses Machine Learning and Artificial Intelligence for transcription of your reps' calls and to measure emotions. It then analyzes the call data and content according to the rules you specify. Voxjar provides insights derived from thousands of customer phone calls. These insights can be used to improve agent performance, improve your products, reduce friction, and better understand your customers. Voxjar offers all the tools you need for improving customer service interactions between reps and customers. All of this is possible with one platform: call playback and commenting as well as QA workflows and agent logins.
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