Cisco Webex Contact Center Description

Every time, deliver the best customer experience. Webex Contact Center is a flexible and innovative cloud contact center that can help you increase customer engagement. Your customers will have a rich experience and you will be profitable. Your agents can deliver the best customer experience every time with data-driven artificial intelligence capabilities. Deeper customer engagement leads to increased sales conversions, revenue, retention, customer satisfaction scores and first contact resolution. Agents can collaborate with each other using integrated collaboration tools to enhance the customer experience and maximize the outcome of every interaction. Intelligently distribute calls across agents at multiple or remote locations using routing that is based on skill, capacity, load balance, and agent availability. Highly sophisticated distribution of call queues, including overflows based on skill set, group cading and more.

Integrations

API:
Yes, Cisco Webex Contact Center has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Cisco
Year Founded:
1984
Headquarters:
United States
Website:
www.webex.com/contact-center.html

Media

Play Video Cisco Webex Contact Center Screenshot 1
Recommended Products
Secure your business by securing your people. Icon
Secure your business by securing your people.

Over 100,000 businesses trust 1Password

Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.
Try it free for 14 days

Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

Cisco Webex Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cisco Webex Contact Center User Reviews

Write a Review
  • Name: Sukrit S.
    Job Title: Systems Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best meeting application

    Date: Jun 18 2021

    Summary: Much needed application for daily meetings as well as for presentations with client or end-user. Easy to use.

    Positive: 1. Cisco Webex provides an easy interface to interact with,
    2. We use webex daily for our status calls, meetings, client calls, as well as end-user trainings,
    3. Easy option to share the screen (whether full screen or any specific application) as well as we can request control of presenter's screen also

    Negative: No Cons as of now. Will be better if it become more light-weight.

    Read More...