ServiceNow Knowledge Management Reviews

ServiceNow Knowledge Management Description

Customers and employees can get better self-service rates. Agent productivity can be increased with contextual knowledge driven by machine learning.

Integration with Service Portal
The Service Portal allows customers and employees to search, browse and view available knowledge from their desktops or mobile devices.

Knowledge is required to gain insights
Automated machine learning can automatically identify and visualize knowledge gaps and assign gaps to authors for resolution. This will improve self-service and case resolution.

Creation of in-context knowledge
Agents and employees can increase knowledge relevance by empowering them to capture knowledge articles in context during their work processes such as incident or case management.