Sonetel Reviews

Summary: We were pleasantly surprised by the immediate response and the effective handling of our issue. Everyone in the support team was very polite and provided assistance to the best of their ability.

Positive: We encountered an issue with updating an expired credit card. Sonetel's response was immediate, and they swiftly resolved the problem within minutes. Thanks, guys, for your excellent support!

Negative: As for cons, I can't think of anything; everything worked perfectly.

Summary: The platform is friendly and intuitive, we use it regularly and works very well, they help us get numbers for complicated international places, and it has proven good results.

Positive: We rely on Sonetel to help us get numbers for complicated international places, and it has proven good results.

Negative: Some places demand documentation, requisites and take time provision a number, but it is because of local regulations that cannot be avoided.

Summary: I use several VOIP service and Sonetel is the best VOIP service to me.
Now I transferred most of my numbers to Sonetel and they never disappointed me.

Positive: Sonetel provides VOIP numbers at a reasonable rate and they work quite well.
Their customer service is really great. They usually respond within a day and I'm happy how they handle issues.
I have installed their chat widgets in our website and it works great.

Negative: I would say none. I hope they expand their business to more countries with more numbers.

Summary: I've been using Sonetel since they came out and just a great business with great features and value.

Perfect for any virtual presence required.

Positive: Sonetel is a easy to use but most importantly fantastic value for any individual or business looking to make an online presence of their business.

You can forward calls from any country to your mobile and show either the incoming number or your "external" number so you know that this call is coming from one of your owned numbers.

Negative: None - I can easily say the only con is the compliance with local governments which requires paper work (but Sonetel makes this process seamless).

Summary: It was very easy to set up, amazing User interface, their overall pricing system is competitive, cheaper and preferable to other platforms.
lastly their customer support is quick, problem-solving, friendly and empathetic.
i would definitely be using them till the foreseeable future.

Positive: Easy to set up.
Amazing User interface.
Cheap and competitive pricing system.
New interesting features.
Great customer support.

Negative: So far been using them for over a month now , and so no problems.
Maybe after a year I'll do a full review and update if there are any cons to using the platform.

Summary: Excellent service.
Excellent Customer Support Service.
You're able to port your existing USA number.
You're able to use WhatsApp.
Fair price.
That's all you need, 100% recommended.

Positive: I have some very specific requirements and was looking for a while for a reliable option until i found Sonetel.
It's absolutely great, you can port your existing USA number and make use of it even in WhatsApp (these two features combined was my no brainer decision)

Negative: So far, there's nothing i can consider as a con.
Only thing that worth to mention is that porting your existing number can take some time and effort (but not because of Sonetel but because of your existing carrier), in my case it took me like 3 weeks but because carrier was not providing the right information to accomplish the porting process but Sonetel's support team was always there to guide me and help me out during this process, Vikas you rocks!

Summary: A very good app, extremely professional, cheap, easy to use, friendly, all in app that fulfill my needs.

Positive: The way you can handle the calls, pretty simple, very efficient, not very expensive, allowing you to call and be called from anywhere in the world.

Negative: Nothing I could determine, I did not found anything I don't like.

Summary: I want to say the same as before. My personal experience is satisfactory with SONETEL. I have not found anything to criticize about the service, except for the spoofing that I have suffered. But the spoofing is not the fault of SONETEL, but of the unknown people who stole my identity.

Positive: During the month of November 2023, I suffered an awful spoofing attack. But, thanks to SONETEL's excellent support service, I was able to solve the problem and regain my peace of mind. SONETEL is not only the best option for telephone lines that I have ever known; but it is also a wonderful human team that makes SONETEL the best option, IMHO. I sincerely want to recommend SONETEL because I am sure that you will be as satisfied and happy as I already am.

Negative: My personal experience is satisfactory with SONETEL. I have not found anything to criticize about the service, except for the spoofing that I have suffered. But the spoofing is not the fault of SONETEL, but of the unknown people who stole my identity.

Summary: Overall a great product if you want to have a virtual number. It feels like you are in the same country with seamless integration with your mobile number in use.

Positive: Easy to use.
Very clear communication.
Excellent Customer Support.
Seamless integration with your current mobile number.
The app works well on the mobile phone.

Negative: Reply to SMS facility is not available.
Very Very occasionally the app does not call but no concerns.

Summary: I would recommend for forwarding to SIP softphone address. This way you can receive the call on multiple devices at the same time.

Positive: Numbers from different countries, many options available. Can be forwarded, to other numbers for a fee, or a softphone address, free of charge. Receive SMS from other SIM numbers, but had not received from 2FA sources, although an USA mobile number once received. Cheaper than the competition.

Negative: If redirected to answer in app, it doesn't receive the call unless the app is open. I read somewhere that the team is working on that.

Summary: Love it good customer support. Really simple to use, Sonetel solved a problem I had when traveling. I I’ll be using it for many years to come

Positive: Perfect solution for a reliable phone number when traveling. I will be using Sonetel for many many years to come. Price is also really affordable.

Negative: I really like Sonetel. So far no cons for me and for my company.

Summary: It has been a good experience and the customer support has been very helpful the entire time, if a little slow to respond as they are not in my country/time zone.

Positive: I like that I seem to be in the country the number is associated with. This has helped me when I do not want the company I am involved with to know I am not in their country. People can call and text me with a local number and they don't pay for an international call/text and I only pay .02c per minute to receive the call, which is very inexpensive and I pay nothing to receive texts (which come to my email).

The monthly cost is very reasonable, $2.99 US.

Negative: I would like the texts to go to my phone rather than email.

Summary: Always a pleasure and I use Sonetel for all of my clients for many years. The platform is organized and easy to use.

Positive: Easy to set up and add credit yourself. The platform is easy to use as well. I have used them for many years as a reseller to many clients. Great customer support.

Negative: No problems experienced. It is a service that is very easy to use and offers great customer service.

Summary: In total, the services provided by the user are noteworthy and I believe the facility will solve my purpose.

Positive: I have been overwhelmed after using the services as it is user friendly and hassle free. The AI customer support is worth to mention.

Negative: Webpage can be made more attractive by adding colour combinations.

Summary: The connections setup was really fast. The representatives are also available over the phone all the time.

Positive: I have plenty of numbers to choose in the inventory. And i did not have to wait for any longer for the number.

Negative: Nothing I have experienced yet. they should be having some instant activation process also.