Sonetel Reviews

Summary: Convenient app which has all the necessary features to run local customer service activities. I recommend anyone who is looking to establish a local presence in any foreign country.

Positive: Wide selection of phone numbers available you can acquire.
Easy to use mobile application.
Team management feature.
Chat widget.

Negative: Didn't experience any bugs or bad functionalities so far...

Summary: I will recommend my family and friends to use Sonetel for business. Great price and great customer service.

Positive: Much lower pricing than competitors.
Simple interface and easy to use.
Great customer service (I have always gotten replies from them within 1 day).

Negative: I had trouble setting up the voicemail but the support team helped resolved the issue quickly (within 2 hours).

Summary: Overall a good experience with the services so far. Definitely recommended for virtual numbers for self or for business.

Positive: Ease of availability and good for single user and also for business as well.

Customer service experience was good so far.

Negative: The user experience on website is better but the mobile apps are little unfriendly when it comes to navigating to certain features. it would be good if they can be embedded in the mobile apps as well.

Summary: Overall, I am very pleased with the service that Sonetel has provided me. I just wish that my Colombia number would be less expensive but that is fine.

Positive: The representative was very professional, and with ease was able to resolve my concerns. The representative is always open to giving me multiple options for my ease in working my business.

Negative: Every time not only in this case, we always have to send multiple emails before we are contacted back and most likely it’s because Sonetel does not work on weekends, which is acceptable.

Summary: I would recommend it to those who are looking for local numbers in different countries across the world.

Positive: We needed a service where we can just get a local number in a country and forward it to an existing number in another country, without the need of a PBX. So this service is offered by Sonetel and they have a good customer support. Quick to respond and fix issues.

Negative: The only con I have is the payment option. If there would be a possibility to purchase credit without linking the card it would be nice.

Summary: Still easy, good service, in about 4 year of service only once there was a service cut problem. I recommend!

Positive: It is really easy to setup, you can change the forward number from your users web. The few times we needed to contact support for questions it was great service and quick.

Negative: For number ID very specific setup we did have to contact support first.

Summary: Sonetel accepts Hebrew documents.
The customer service agent was very meticulous - it makes for a trustworthy environment.
The phone conversations were very clear.

Positive: Sonetel accepts Hebrew documents - that's very helpful!
Also the customer service agent (Piya) was very meticulous to make sure that all my details were verified and documented. I greatly appreciate the caution - it makes for a trustworthy environment.

The phone conversations were very clear.

Negative: Nothing to report, though i have only just started using this product.

Summary: Great experience. Once you are approved and you are good to go, which can take a few days, then this is super easy.

Positive: Cheap and have a lot of numbers available. Support super fast, always within 24h. All options available.

Negative: Takes a little time to get used to the app and you pay per user, but besides that.

Summary: Good experience.

Positive: Prompt and accurate response, request for call back was fulfilled within 2 days, service caller was offering deep satisfaction of my needs of resolving the payment issues.

Negative: Customer care number is not toll free for overseas clients, call back time of 2 days is still long.

Summary: Pretty good at all and I’ve had a good experience with they everything so smooth and fast.
Thank you.

Positive: This is once of amazing services I had before.
Recommended it to all whose needs quality service and fast support team.

Negative: Nothing, everything was so easy and totally worth.

Summary: So, have been using Sonetel since 3 years, it's very convenient, i mainly use it to guard my privacy, and use it for having a few extra numbers which always come handy, very happy with their service!

Positive: Conveniently priced.
Fast and gets the job done.
Can Add world wide numbers fast.
Worldwide numbers available.

Negative: No cons, i can think of except some times the sms come a bit late!

Summary: it is awesome and I have already recommended a few of my friends to use it! The experience is good. ^_^

Positive: Have your own local phone number in any city or country worldwide and be able to get my SMS by my email.
The mobile apps also provide me for your internal team communication – in terms of chat, free calls and conference calls.

Negative: The platform is very good and stable, just would like to have more features in the apps; so we may not need to use/open the browsers all the time.

Summary: In conclusion, Sonetel is a reliable and comprehensive solution for SIP, mobile, and landline numbers, making it an ideal choice for businesses and individuals seeking global communication services. With its expansive coverage, competitive pricing, and robust features, Sonetel is well-equipped to meet its users' communication needs worldwide.

Positive: Sonetel is a communication service provider that offers SIP phone numbers, as well as mobile and landline numbers, for businesses and individuals around the world. With its range of features and competitive pricing, Sonetel is increasingly becoming a popular choice for those seeking reliable communication solutions. In this review, we will evaluate the reliability and performance of Sonetel as a global solution for receiving calls and SMS.

Reliability:
Sonetel has consistently demonstrated its commitment to reliability through its robust infrastructure and carrier-grade network. They have data centres in multiple regions, ensuring their service remains stable and accessible despite unexpected challenges. With a 99.9% uptime guarantee, Sonetel instils confidence in its users that they will have continuous access to communication services.

Global Coverage:
Sonetel boasts an extensive network covering more than 150 countries. This wide reach allows customers to obtain local phone numbers in their desired region, contributing to a more professional appearance and facilitating smoother communication with international clients.

Call and SMS Quality:
Sonetel delivers high-quality voice and SMS services. Users can expect clear quality, low latency, and minimal call drops. The SMS feature supports both inbound and outbound messaging, generally delivered quickly and without issue.

Features and Integrations:
Sonetel offers a rich set of features that cater to various communication needs. Users can customize their call flow, set up call forwarding, and access voicemail services. Additionally, Sonetel integrates with popular business tools like CRM and helpdesk software, making it easier to streamline organisational communication.

Negative: Pricing:
Sonetel's pricing is competitive and flexible, with pay-as-you-go and subscription-based plans available - but from my point of view, a little expensive.

Summary: Good service.

Overall i recommend.

Positive: Good and quick support.
Good quality in the voice calls.
Simple interactive user interface.
Good features.

Negative: I didn't find the feature for the SMS transfer to another number
the pricing is a bit high for international calls.

Summary: The product is great, easy to use and you set it up and forget, it just works, For customer service, I feel I can rely on them on future cases, hopefully there won't be any, but their good service will surely be a factor for continuing with them.

Positive: I had an administrative issue I needed to take care of. Sonetel's team provided a fast attention to the situation, contacted me fast, there was a clear understanding of the problem and they solved it immediately, very pleased with the outcome.

Negative: So far I haven't had an issue with the software it just works, I had an issue finding past invoices but customer services took care of that flawlessly.