Sonetel Reviews

Summary: I took out a Sonetel subscription for its simplicity and practicality. I had already subscribed to an issue last year and I really appreciated it. the use is simple and allows you to receive calls no matter where you are. I highly recommend. it was a friend who recommended it to me.

Positive: I like how easy it is with Sonetel to be able to have a fixed telephone number on the cell phone, it allows you to travel and not have to have a fixed line with a subscription at home. moreover I find that it is not expensive at all to receive calls.

Negative: I find that the address validation time was quite slow, more than two days for me. so I had to wait for my number to be validated.

Summary: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Positive: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Negative: Since I started using this network, everything is going fine on my business. My work communicates to each other. Connection is working very fine.

Summary: There were delays in the verification process which made the verification seem a bit longer. But Vikas was very helpful and we managed to sort it out.

Overall and looking at how issues were handled and what I am getting from the product since usage, I can the service is great.

Positive: - The portal is looks simple and easy to use.
- Support Team is dedicated to assisting.
- There are different plans to suit businesses of different sizes.

Negative: The Support Team is not familiar with phone numbers for different cities and surrounding areas. It causes delay in the verification process which could result in loss of income for businesses.

Recommendation: Use google maps to verify where location per the proof of address provide is in relation to the cities.

Summary: Very good.
I hope that I will be able to use the system smoothly. There is still some work to do and I am on the learning curve.

Positive: I am happy the initial problems are behind us now, by the care and communication skills of the customer service team.
Very prompt in addressing the issues and asking for feedback.

Negative: None for the initial setup.
I am experiencing problems with the interface on both the desktop and phone (the PHONE button is missing and several other minor issues). But it may be due to my lack of experience. I will talk first with your tech support team to sort out the issues. And in the end they might not be negatives after all.

Summary: For a start good experience. Can support my personal needs.
I would recommend some training on how to make outbound call.

Positive: Very easy and straights forward to open an account, when support needed it was easy and fast response.

Negative: Cant send SMS from non UK numbers to a UK number.

Summary: Perfect service and company! I would recommend to everyone in need of multiple phone numbers across multiple countries.

Positive: Great user experience and support! Everything works as a charm!
Contact with support was also excellent and quick!

Negative: None, Im totally satisfied with this company and their service.

Summary: I use it has a second number for my business and it’s been very helpful, I always have the features of having a voicemail for my customers to leave a message.

Positive: I’ve been with Sonetel for about 2 years, always amazing service and very helpful. I call customer service and he helped guide me to how I use and pay for the service.

Negative: No complaints, if I have a problem I just call customer service and they are very helpful

Summary: Excellent experience and can only recommend. This review relates to getting a UK business number. Excellent customer service.

Positive: Excellent customer service when I had an issue with the number provided. Sorted it out very quickly. Efficient and friendly communication. Very easy to use and quick to get required number

Negative: There is nothing to fault. All very clear and easy to use.

Summary: Overall awesome experience with Sonetel.

Positive: Best service and quick response from customer service. Products are the best. Sonetel is the best in all aspects including best customer service, best product and price range. Overall, I am satisfied with Sonetel.

Negative: As such no cons. Overall it was the best experience.

Summary: Everything is so good and I will extend my service anytime soon. I will have more numbers with Sonetel and I strongly recommend it to others.

Positive: The answers that exactly I need to know and fast support. Even though they did not have my history, they found all the detailed information to support.

Negative: Nothing so far and I am still looking for a 2-Step Authorization message to receive from anywhere just like a mobile phone.

Summary: Sonetel products are very easy to pay with various easier payment methods and simply user friendly interface. Overall, the services are the best in both quality and ease of acquiring. I will continue to recommend Sonetel to my clients and friends.

Positive: Their phone service is awesome especially the user friendly interactive voice system (IVR)... the best I have ever used.

Negative: None for now, their services and prices are great.

Summary: Our German company has been with Sonetel for over 3 years now. We never had a serious problem or downtime and any questions were always answered from their support to full satisfaction. We can 100% recommend them to every business which is doing sales outside from their own country.

Positive: - Easy setup
- Good features
- Awesome support
- Very good liability
- Numbers never down
- Chat-Widget

Negative: - sudden increase in pricing for call to Germany from $0.011 to $1.155 :c
(but the fantastic support of Sonetel "Aysha T." found a solution for us, which made the price go down again to approx. 1 cent/Euro cent per minute :)

Summary: Overall the functionality seems to very user friendly and efficient.

Positive: Customer service was prompt, courteous, efficient. The product pricing is comparable, was very easy to get the service going.

Negative: Only problem, I currently have is getting the text script function to save and replace current Audio voicemail message.

Summary: He answered with clarity and explained things well. He's a big help. We would definitely recommend them.

Positive: Answered in timely manner, I have all the answers in all of my concern. He's been patient and is very helpful.

Negative: So far there's a little pause but it's fine. I would say, it's not that perfect but it doesn't really affect the assistance given.

Summary: Overall I am content with Sonetel's service, and would definitely recommend them. It is easy to use and you can check your bills on the website, so its user friendly.

Positive: I have been using Sonetel for my second year now, and I can declare that their service and support is excellent. The support team were very helpful, especially Yash who answered all my questions and guided me to pick the most suitable plan for my business.

Negative: It would be good if the free of charge plan would include sms service which can be billed by the amount of sms received.