Sonetel Reviews

Summary: Good experience.

Positive: Prompt and accurate response, request for call back was fulfilled within 2 days, service caller was offering deep satisfaction of my needs of resolving the payment issues.

Negative: Customer care number is not toll free for overseas clients, call back time of 2 days is still long.

Summary: Pretty good at all and I’ve had a good experience with they everything so smooth and fast.
Thank you.

Positive: This is once of amazing services I had before.
Recommended it to all whose needs quality service and fast support team.

Negative: Nothing, everything was so easy and totally worth.

Summary: So, have been using Sonetel since 3 years, it's very convenient, i mainly use it to guard my privacy, and use it for having a few extra numbers which always come handy, very happy with their service!

Positive: Conveniently priced.
Fast and gets the job done.
Can Add world wide numbers fast.
Worldwide numbers available.

Negative: No cons, i can think of except some times the sms come a bit late!

Summary: it is awesome and I have already recommended a few of my friends to use it! The experience is good. ^_^

Positive: Have your own local phone number in any city or country worldwide and be able to get my SMS by my email.
The mobile apps also provide me for your internal team communication – in terms of chat, free calls and conference calls.

Negative: The platform is very good and stable, just would like to have more features in the apps; so we may not need to use/open the browsers all the time.

Summary: In conclusion, Sonetel is a reliable and comprehensive solution for SIP, mobile, and landline numbers, making it an ideal choice for businesses and individuals seeking global communication services. With its expansive coverage, competitive pricing, and robust features, Sonetel is well-equipped to meet its users' communication needs worldwide.

Positive: Sonetel is a communication service provider that offers SIP phone numbers, as well as mobile and landline numbers, for businesses and individuals around the world. With its range of features and competitive pricing, Sonetel is increasingly becoming a popular choice for those seeking reliable communication solutions. In this review, we will evaluate the reliability and performance of Sonetel as a global solution for receiving calls and SMS.

Reliability:
Sonetel has consistently demonstrated its commitment to reliability through its robust infrastructure and carrier-grade network. They have data centres in multiple regions, ensuring their service remains stable and accessible despite unexpected challenges. With a 99.9% uptime guarantee, Sonetel instils confidence in its users that they will have continuous access to communication services.

Global Coverage:
Sonetel boasts an extensive network covering more than 150 countries. This wide reach allows customers to obtain local phone numbers in their desired region, contributing to a more professional appearance and facilitating smoother communication with international clients.

Call and SMS Quality:
Sonetel delivers high-quality voice and SMS services. Users can expect clear quality, low latency, and minimal call drops. The SMS feature supports both inbound and outbound messaging, generally delivered quickly and without issue.

Features and Integrations:
Sonetel offers a rich set of features that cater to various communication needs. Users can customize their call flow, set up call forwarding, and access voicemail services. Additionally, Sonetel integrates with popular business tools like CRM and helpdesk software, making it easier to streamline organisational communication.

Negative: Pricing:
Sonetel's pricing is competitive and flexible, with pay-as-you-go and subscription-based plans available - but from my point of view, a little expensive.

Summary: Good service.

Overall i recommend.

Positive: Good and quick support.
Good quality in the voice calls.
Simple interactive user interface.
Good features.

Negative: I didn't find the feature for the SMS transfer to another number
the pricing is a bit high for international calls.

Summary: The product is great, easy to use and you set it up and forget, it just works, For customer service, I feel I can rely on them on future cases, hopefully there won't be any, but their good service will surely be a factor for continuing with them.

Positive: I had an administrative issue I needed to take care of. Sonetel's team provided a fast attention to the situation, contacted me fast, there was a clear understanding of the problem and they solved it immediately, very pleased with the outcome.

Negative: So far I haven't had an issue with the software it just works, I had an issue finding past invoices but customer services took care of that flawlessly.

Summary: It has been a good experience so far, a good feature will be to be able to reply from the email Sonetel sends when an SMS arrives with the USA number or any other number that you do choose.

Positive: For me it has been a really useful tool, since I do have a software development agency plus I do work as a consultant for USA companies, having presence with a USA number helps me to have a more professional image plus the help to separate my personal and professional life with two numbers or more in a single mobile device.

Negative: Is not so cheap or maybe it is because with the sum of all the SaaS that nowadays we have to pay is what I do feel, but I understand all the infrastructure needed in order to create something like Sonetel.

Summary: So far satisfied with services. Attentive, professional and friendly staff available and get back to you through voice call or emails very quick.

Positive: Attentive, professional and friendly staff available and get back to you through voice call or emails very quick.

Negative: Probably improving the app’s features, such as call listing editor, blockage etc…

Summary: I have enjoyed every bit of Sonetel. I tried signing up for an Australian number on several platforms and they made it so difficult, Sonetel made it very easy and the onboarding process smooth.

Positive: I like that I can make calls easily at an affordable rate with Sonetel.

The support is also very great, they are quick to respond and always help to solve issues. I had the most amazing onboarding experience.

Negative: I can’t send text messages with the phone number which is very limiting.

Summary: Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Positive: Personal service, call quality is good, I would recommend others to use, I liked having the free option to start with.

Negative: Everything works great, I liked everything, I have nothing to expand on.

Summary: Excellent service and great customer support. Every time we contact them, they are fast, efficient and always available.

Positive: Very fast! The customer service is very kind and helpful. We didn't have any problem with the purchased phone numbers.

Negative: No cons! They offer different solutions and you can choose what is the best for your needs!

Summary: Overall experience is very satisfying.

Positive: How easy to get a new number.
Excellent customer service.
Big range of numbers.

Negative: Can’t tell what line is being called if you have multiple linked to same number.

Summary: Excellent product and service just that the app needs to have more details as much as the desktop.

Positive: The app is super easy to use and i really loved it. For businesses this is the best I've come across.

Negative: I would recommend the app to have more details.

Summary: I have found the services of Sonetel very useful and practically without a second of downtime. I had a call drop issue at an exact talk time of 15 minutes which is not an issue with Sonetel. I would recommend this service to everyone.

Positive: Sonetel has state-of-the-art services, I was astonished to see the straightforward approach on their portal. they provide more services than an average service provider. wonderful support team.

Negative: They should have an Outbound calling feature as well as a mobile App.