Sonetel Reviews

Summary: In these times it is an excellent way to contact new consumers and it makes it easier to have a phone number in other parts of the planet.

Positive: It is an excellent tool for communication between consumers and companies, it makes the process easier and facilitates access for consumers.

Negative: I find the cost of calls a bit high, perhaps in the future this may be more competitive

Summary: I will definitely use it in the future and I will advise my friends.
A great solution for making calls over the cord.

Positive: Customer support is fast enough, quality communication during calls, different price plans are available.

Negative: The ability to make calls from the mobile application is missing.

Summary: I don't have a lot of experience with a Sonetel alternative services, but this one seems to fit all of my needs.

Positive: - Good service, kind support
- Reasonable prices
- Possibility for trial
- Website is fast and easy to use

Negative: - I had added a new phone number, but it wasn't active. It was a bit hard to find the reason and the expected solution (I had to provide some documents at the end)

Summary: My overall experience using Sonetel was exciting and I enjoyed making calls and helping my staff to adjust to the simplicity of using Sonetel.

Positive: Sonetel is very easy to use with very good customer support with very few issues being encountered during my use.

Negative: I had no dislikes as it is very simple and easy to set up. I have no complaints.

Summary: Recommended for everyone, especially small nonprofits or startups on a tight budget. Nice selection of numbers to choose from too.

Positive: It took me a while to find Sonetel. I first tried Avoxi, Zadarma, TextNow, Hushed, Second Phone, Aircall, Cybtel, MightyCall, and Bria. They were all expensive or had awful sound quality. I had almost given up when I found Sonetel. The interface is clean and fairly intuitive. There's a free option for those wanting chat integration with their website, very competitive rates for DID number reservation ($2/month), and helpful customer service.

Negative: Initial SMS verification didn't work and needed customer support to activate the account. Needed two $10 PayPal payments initially (not sure why the account drained so quickly in the first setup day). Mobile app is only useful for those on the premium plan.

Summary: Great product and service. I did not face any issue throughout my association so far and customer support team is prompt and really work to resolve any query or concern you may have.... extremely happy i used them instead of anyone else.

Positive: - Ease of sign-up
- Ease of use
- Extremely friendly UI
- Great connectivity
- Amazing customer support team

Negative: Though from service point of view things have been excellent, the only thing i missed a little is that the live support is not available 24/7. Other than that everything is great.

Summary: Highly recommend so far! If the customer support stays like this, then I will continue to use this service for a long time!

Positive: Sonetel's service has been awesome so far. They answer emails usually within one business detail, and call me if they need to resolve something over the phone.

I had some small issues forwarding my calls to my local phone (my fault), so they helped me fix all of that. Super happy with the support!

Negative: Not really, sometimes the update has tiny bugs, but nothing super major.

Summary: I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

Positive: I recently signed up to Sonetel and it was very easy, the dashboard is simple to use and makes sense. The customer service was also fantastic when I had a few questions about verification.

Negative: Not much really! Everything works as it should. Well done.

Summary: Use the product for more than 2 years, satisfied with the company most for personal service calls when traveling around the world
Thank you for that great service.

Positive: I like the ability and flexibility of the company Sonetel that gives the costumes having local phone number and long distance number all around the world using virtual numbers.

Negative: Sometimes I get phone calls from us and other countries
speaking to me in Chinese.

Summary: Great experience and I've been with Sonetel for years.

Positive: Easy to deal with and always on hand to help :) They are always available to assist. Cant fault them one bit thanks.

Negative: Nothing :) there is nothing that I can say to improve.

Summary: Good services with measurable roadmap for the upcoming services.

Positive: Looking good as solution with the virtual number option for many users to achieve their objectives.

Negative: Some UI issues are there which are not acceptable and need to be solved urgently.

Cost estimations are also one of the factors which need to be considered as most of the users are from developing countries.

Summary: Great customer service and at a good price point. I like the user interface and the ability to customize the product as per my needs.

Positive: It is easy to navigate through the portal and customize the service according to one's needs. It will be better if customers can be educated on using virtual assistant features etc.

Negative: If the numbers can be vetted in True caller so that it is not mentioned as spam etc then that will be perfect.

Summary: Great service with easy set up, a little bit complicated at some point but great in general, would recommend to try.

Positive: Easy to set up, fast replies from support, we've been using it for quite a long time and there were no major issues so far.

Negative: So far so good, maybe the autoreply function is not working the way we thought it would be but in general everything is ok.

Summary: Simple, fast, and easy telecom solutions for any business, customer support is on point and always respond fast.

Positive: Easy to set up and fast, would recommend this to any business that need a flexible and reliable telecom solution.

Negative: The design in the admin panel is a little outdated but this does not compromise the experience.

Summary: Very good experience in regular basis and very much satisfied with their services and support system.

Positive: Very easy to use.
Call comes on multiple devices together.
Cheap rates.
Good customer support system.

Negative: Application design can go better but am actually enjoying the services.