Sonetel Reviews

Summary: Very good prices, and great support.
I am not a techie guy, but it seems that they provide plenty of options.

Positive: Support is perfect. Very quick response and they answer your questions almost immediately.
An online chat would be welcome though.

Negative: Not the best user friendly interface. And verification system not very clear.
Also, even if your phone number is still being verified, it does not show on the dashboard.

Summary: I am having a great experience using Sonetel number for incoming calls. and hopeful to get job soon too.
I choose my desired number which is easy to remember anyone.

Positive: I have recently received PR for Australia but I was skeptical to leave current job and move to Australia without any job.
Now with Sonetel virtual number I can apply for jobs in Australia and participate in interviews. I hope it will help to get job before I move.
I have started receiving calls as well for interviews.

Another good thing is you can choose your own number from the list of available numbers.

Negative: 1. Initially I had issues forwarding calls to my local number but now everything is sorted.
2. You cannot make outgoing using this number or may be it requires a premium plan. I am not sure of that.

Summary: Very pleased with the services. Will continue using and will hope for new and additional features to come.

Positive: Good customer service.
Fast response.
Good products and call clarity.
Overall purchasing process and app.

Negative: Need some form of in app texting mechanism and same number for outgoing.

Summary: Overall, I'm quite happy with the service and would highly recommend anyone who is looking to get a local number in any country.

Positive: Intuitive web portal. It's so easy to navigate and go through the process of getting a phone number.
Excellent service in completing the whole process from verification to activating the phone number, all within just one day.
The prices are reasonable as compared to other providers. The upfront cost is less and you pay as per your usage.

Negative: So far I have not faced any problems with the service.

Summary: Sonetel is still my choice after 2+ years. It just works and has the extra features I need, that I can't easily find on other platforms. I only wish they invest more in improving their web app's UI!

Positive: - Pricing is reasonable. I could say it's been one of the cheapest I could ever find with the features I need so far.
- Voicemail works great! You can upload a greeting message and it instantly plays without any Sonetel branding as other telecom companies do, and it sends the recordings straight to your email inbox (which in turn you could forward to a VA or some SaaS for transcription). I used it along with an app to send any unknown number straight to the voicemail, and it worked like a charm.
- Never had any issues with sound quality and call connection stability
- Can't say that the web app is excellent, but when compared to some other companies out there, can't say it's bad either

Negative: - I wish the verification stop could be faster! But 1 business day on average sounds reasonable if you consider they need to verify addresses and IDs from several countries
- The web app's UI navigation can definitely be improved. It's not ugly or outdated, but I often get lost there even with just a small set of features!
- Pricing can be confusing

Summary: Great experience, I like the services.
And a lot of useful tools that I am looking to use. And easy singe up system that anyone can do.

Positive: It was my first time doing this and I had trouble with my verification and the customer support helped me a lot. Definitely recommend the company!

Negative: Till now have nothing to complain about. Can't see anything that I don't like yet.

Summary: The whole process was very straightforward we had to set up a new account from scratch to deal with this company but we will probably connect further numbers as in when needed.

Positive: Everything was very straightforward it was connected within a day and the sound quality is excellent.

Negative: Nothing bad to say about it it was easy to sort out and works perfectly.

Summary: I am happy with the product and the efficiency that it affords my team. We are able to communicate very effectively with potential leads.

Positive: I like the way the platform affords my team the chance to globalise and liase with potential customers all over the country.

Negative: I did not like the call forwarding costs but came to realise that it correlates with local costs.

Summary: Sonetel do a great job with a cutting edge service, they are always on standby and assist!
Thank you Sonetel.

Positive: I was able to seamlessly and effortlessly secure a prize cell phone number to enable me to service inbound calls, I'm absolutely wrapped!

Negative: Nothing that I have encountered so I can't say there are any cons.

Summary: Very good. As I said it would be nice if they add the identity verification feature to the list of services they provide. Other than that, Sonetel is highly recommended for making and receiving calls.

Positive: Fast and reliable. It only took me less than one day to know about the services and purchase my local number. Communication with staff through email is very easy and fast. Sonetel staff are very helpful and knowledgeable.

Negative: I only wish that Sonetel would include identity validation in the services they provide. It is helpful to have this service when a third party require authentication.

Summary: The last time I attempted to acquire overseas number, or a US number for when I was traveling, it was a very painful and inefficient and troublesome process (it was NOT Sonetel). Having entered the market again with a new requirement and seeking a new supplier and service I came across Sonetel and, after reviewing a number of suppliers, came back to Sonetel because their service just appeared to be so simple easy and outstanding value. The reviews are also excellent. My dealing with support was very prompt, efficient and accurate. Have no hesitation in recommending them five stars.

Positive: Very easy to use, intuitive interface. Very good value. I had a new number and all operational interest a few minutes.

Negative: There wasn't anything I didn't like. Everything was so good it's not even worth trying to find something to put into this box :-D

Summary: Overall I am happy with the use of the Sonetel solution for my very small company. I can have customers calling me in their own geos for a price I can afford. Give it a try!

Positive: It's very easy to sign in, create teams and configure calls the way you want. Cross team functionality is easy, the mobile application is user-friendly. Once the configuration is complete, incoming calls are routed properly to the team members according to the defined rules.

Negative: Getting a dial-in number verified can take time (plan for a few days) depending on your country verification requirements, but the Sonetel Support Team was really responsive & helpful. The administration of the company cannot happen in the mobile app, it sends you to a web browser page. Nothing major, nor super annoying, I can live with it.

Summary: The Sonetel is a good product to use. Which is an easy interface to work with and a good support team which gives excellent support to resolve the issues.

Positive: We are using this product for more than 5 + years, the product is easy to use and which as excellent support. The Sonetel has good documentation to help us to configure.

Negative: If we have 24/7 support it will be good for Admins.

Summary: Very satisfied.

Positive: Easy to set up.
Easy to use.
Great customer support.
Low cost.
Easy to set up.
Easy to use.
Great customer support.
Low cost.

Negative: None.

Summary: Sure is the paperwork to get a number in another country is a nightmare but with support of Sonetel all went well.

Positive: The navigation in the product easy to use and after a few trials the most usable functions are well known.

Negative: Some functions like direct calls can be made easier. But with help of FAQ possible.