Sonetel Reviews

Summary: Overall it's a good product, with some nice features like pick your own number, the pricing is fair as well.

Positive: The user interface and call forwarding services are nice. The customer service is quick to respond and help as well.

Negative: Nothing that I can think of, only thing I can recommend is that there is scope of improvement in the phone app as it crashes on and off.

Summary: It had been sufficient for my use and if I ever need any of the other features in the future, I'll definitely try setting them up with Sonetel first.

Positive: The customer service is one of the best I have seen. I am not using the service much and just privately but so far it has worked well. And I am certain I can rely on the support if anything should happen.

Negative: In seriousness, for my private use, there seems to be no downside. If I have to find anything, the UI and structure seems a bit confusing at first but it isn't bad after you have found everything. That is all I can tell from my use.

Summary: Overall I requested a number and with their quick response now i have my number working.
Also I'm using their US number since last year and I'm satisfied with Sonetel.
Sometimes I need to pay through PayPal as my card directly does not get processed.

Positive: I requested a number and with their quick response now i have my number working.
Also I'm using their US number since last year and I'm satisfied with Sonetel.

Negative: Sometimes I need to pay through PayPal as my card directly does not get processed.

Summary: This fantastic organization allows me to have a Canadian phone without living there. Another important reason is that you connect people worldwide.

Positive: I like that you work so fast; I can receive a call from other places; this allows people to have phone calls from everywhere only paying a few dollars.

Negative: Some corporative phone numbers do not work; this is probably because some companies do not allow you.

Summary: We're using Sonetel to run our international phone numbers. There are many providers for international call forwarding, but Sonetel offers the best value for money and a service that focuses on the essentials - just what you need, not more, very transparent and so far quite reliable. We can definitely recommend it.

Positive: - Super easy sign-up
- Big choice of phone numbers in various countries
- Reasonable forwarding prices
- Awesome: SMS reception on Sonetel numbers
- Good customer support

Negative: - Admin front-end could use UI overhaul
- Not all exceptions are handled with helpful error messages

Summary: Great experience. I interacted with Yash and Eshwar from customer service team. They were very helpful and prompt in their response. Very impressive. Would recommend this product.

Positive: The product works as described, no false promises.
Customer service issues resolved promptly.
Identity verification and Number activation done immediately.

Negative: Number used during trial period was removed in 5 days without prior intimation. A warning message or prior intimation to purchase before deactivation would have been useful.

Summary: Very happy so far, both with service and support, thanks!
If you are looking for a service that allows phone calls, web chat ( and probably more when you see this - they seem to be adding features constantly), then give it a try.
There is monthly, yearly and credit options for most features, and free as well, so.... Try it :)

Positive: Easy to use, user friendly, very affordable and above all... Well, it just works great. It was a time saver and a deal maker for us - really. Keep up the great work!

Negative: Have not found so far.
We are not power users for this service, but what we use works like a charm (mostly phone options, don't use website options currently)

Summary: This service is very clear when your make call.
Professional customer service.
Excellent in Overall.

Positive: I so much love your customer service team, quick in response and professional. This is best service I have ever come across.

Negative: I love your charges, very cheap and affordable.
Tested and Reliable.

Summary: In these times it is an excellent way to contact new consumers and it makes it easier to have a phone number in other parts of the planet.

Positive: It is an excellent tool for communication between consumers and companies, it makes the process easier and facilitates access for consumers.

Negative: I find the cost of calls a bit high, perhaps in the future this may be more competitive

Summary: I will definitely use it in the future and I will advise my friends.
A great solution for making calls over the cord.

Positive: Customer support is fast enough, quality communication during calls, different price plans are available.

Negative: The ability to make calls from the mobile application is missing.

Summary: I don't have a lot of experience with a Sonetel alternative services, but this one seems to fit all of my needs.

Positive: - Good service, kind support
- Reasonable prices
- Possibility for trial
- Website is fast and easy to use

Negative: - I had added a new phone number, but it wasn't active. It was a bit hard to find the reason and the expected solution (I had to provide some documents at the end)

Summary: My overall experience using Sonetel was exciting and I enjoyed making calls and helping my staff to adjust to the simplicity of using Sonetel.

Positive: Sonetel is very easy to use with very good customer support with very few issues being encountered during my use.

Negative: I had no dislikes as it is very simple and easy to set up. I have no complaints.

Summary: Recommended for everyone, especially small nonprofits or startups on a tight budget. Nice selection of numbers to choose from too.

Positive: It took me a while to find Sonetel. I first tried Avoxi, Zadarma, TextNow, Hushed, Second Phone, Aircall, Cybtel, MightyCall, and Bria. They were all expensive or had awful sound quality. I had almost given up when I found Sonetel. The interface is clean and fairly intuitive. There's a free option for those wanting chat integration with their website, very competitive rates for DID number reservation ($2/month), and helpful customer service.

Negative: Initial SMS verification didn't work and needed customer support to activate the account. Needed two $10 PayPal payments initially (not sure why the account drained so quickly in the first setup day). Mobile app is only useful for those on the premium plan.

Summary: Great product and service. I did not face any issue throughout my association so far and customer support team is prompt and really work to resolve any query or concern you may have.... extremely happy i used them instead of anyone else.

Positive: - Ease of sign-up
- Ease of use
- Extremely friendly UI
- Great connectivity
- Amazing customer support team

Negative: Though from service point of view things have been excellent, the only thing i missed a little is that the live support is not available 24/7. Other than that everything is great.

Summary: Highly recommend so far! If the customer support stays like this, then I will continue to use this service for a long time!

Positive: Sonetel's service has been awesome so far. They answer emails usually within one business detail, and call me if they need to resolve something over the phone.

I had some small issues forwarding my calls to my local phone (my fault), so they helped me fix all of that. Super happy with the support!

Negative: Not really, sometimes the update has tiny bugs, but nothing super major.