Sonetel Reviews

Summary: Excellent customer service, quick, knowledgeable with follow up via email. With their free trial offer it is hard togo wrong.

Positive: When I called Sonetel Customer Service I did not have to wait more than a few seconds for a representative (unusual for most companies). I was helped by Harsha who was knowledgeable and answered all of my questions. I was interested in call forwarding and sms forwarding (not available when I subscribed in 2019) and Harsha set them up for me in a couple of minutes. I am very satisfied with Sonetel's Customer Service.

Negative: I have not found any cons though I have received a few spam voicemails.

Summary: My overall experience so far has been very good. Good connection, always working, and very good customer service.

Positive: I got a very quick and friendly response from customer service to a problem which paused my account, and the solution came along right away. Thank you very much!
The phone connection is always working very well.

Negative: Recently the pricing went up 100% for my country, probably not Sonetel's making but their partner.
Since a while I get spam calls from US insurances through this phone number. This number shouldn't be available to spam.

Summary: It has been amazing to work with such a talented, knowledgeable and supportive team at Sonetel - they made sure that I got my number up and running with a lightening speed. Good luck and keep the good team work, always ON.

Positive: Sonetel is the most reliable, easy to use, and economical way to connect with your friends, family and businesses - all across the globe.

Negative: Perhaps a bit more clarity on the documentation process to join, would make it a perfect - 10.

Summary: See above.

Positive: What i really like the most is the call transfer to my actual number with no need for internet and no need to install an app on my phone.

Negative: As i'm a new user of this service, I don't have a long experience to know what is not expected as a bad experience.

Summary: Perfect solution. Now this problem has been solved with Sonetel Divert solution, easy and in budget.

Positive: I was needing a phone number to Cyprus because i am traveling and was not possible to answer to any call.

Negative: Nothing I don't like, everything is what i need.

Summary: Good VoIP services, 1st of its kind when started, good coverage on number availability in market.
Thanks.

Positive: Application and services are unique and one of the kind started by Sonetel, Good VoIP application.

Negative: Not cost effective compare to other services, customer portal needs to be optimised for its working on all features to be made more user friendly in terms of adding and updating users and new phone numbers

Summary: Overall, I would recommend Sonetel. The service is great for anyone living around the world, even though the company is in Scandanavia and we are in North America. Seamless.

Positive: Simple, low cost, great customer services with live agents who are well trained. We really have no complaints with the toll free number and the business numbers.

Negative: Sometimes changing things on our numbers and plans are not super easy to understand.

Summary: So far I am really enjoying working with Sonetel. I find their platform easy to navigate & the training tutorials are very easy to follow.

Positive: 1. Easy system to navigate & tutorials easy to follow to set up.
2. Very prompt customer service in less than a day reply & addressed my questions with clarity.
3. Great provider of international calling numbers across the globe

Negative: I do not have any cons at all and find the system very easy to use.

Summary: Fast, reliable, simple service with fair price and nice support. Overall, my experience with it has been very positive!

Positive: The service is very quick to setup thanks to a simple, minimalistic dashboard. It took less than a week between signing the service and having a working number on my mobile. The chat feature on the website was super easy to configure as well. Prices are according to the market.

Negative: Up to this point, honestly there are no complaints about this service.

Summary: Happy with the service so far. Sonetel seems professional in the approach towards customers. Good for international travelers. Thank you.

Positive: Good and quick service. Safe and secure as Sonetel perform ID and address checks. Sonetel seems professional in the approach towards customers. Good for international travelers.

Negative: It would be great if we good get more features like use of Sonetel app in iPhone to receive incoming calls.

Summary: Quite good.
Very useful when you're abroad and want to call your home country at low rates.
Voicemail to email is an amazing feature also!

Positive: The local numbers you can answer or call anywhere at low rates
Great support, Prompt reply and effective follow up
Voicemail to email is an amazing feature also!

Negative: Waiting for the upgrade of the Sonetel iOS app so I can answer calls.

Summary: Superb class 2nd virtual number for any business with huge option to select any country number.
Extension for support and sales or any department is great choice along with many other options.

Positive: Super fast service.
Helping staff.
Free trial number and option to keep it as your permanent number.

Negative: Any easy interface Android/iOS app to handle incoming and outgoing calls/sms.

Summary: To me, the dream for turning my PC into a cell phone became true with the help of Sonetel. It's hard to buy a featured, secured smartphone worth of its price in China, however what I get from Sonetel makes my experience much better than before. It really comes into my soul that I really want to speak out, "my phone, my style!"

Positive: This services provides with a webapp, an Android and iOS app that can be used to answer incoming calls on Sonetel numbers everywhere with Internet. Moreover, this service with some incredible features can make businesses more easier without having to answer every phone calls by hands. as you can choose whether to forward your calls to a cell phone number, or just have incoming calls answered by the Sonetel app, or forward the calls to voicemail. SMS and voicecall messages received on paid numbers can be received by e-mail, with even an attachment of the voicemail message so you don't have to log in to download your messages -- a standard view-only messaging app with voicemail features comes to your inbox!

The built-in IVR system automatically redirects calling parties with the right place, you can place a voice to be played for a menu, or have someone in your team called with another. If all of users are offline, a voicemail can be routed so that the customer can leave a message with no worries of their requests being ignored.

Moreover, with its chat widget you can place a shortcut on your website for visitors to send instant chat messages to you, so that you can answer them in the Portal and apps. Messages to tickets is possible, so that you don't have to manually create tickets for your customers by hands. Just close the ticket in the Portal if customers' issue have resolved.

Negative: In some rare cases some incoming calls might become abnormal and users might be unable to answer them. For this case you may be required to connect with technical support services for a resolution.

Summary: Great experience, I have updated my plan to a yearly plan to get the most of this service. Highly recommended.

Positive: What i really like about Sonetel is that you can get a free virtual phone number in any country you like.
They have a great support that replies to any issue within few hours. And they do their best to solve any type of problems.
The price is very reasonable and the application is professional.

Negative: The FAQ section is limited but they really answer any question fast so I don’t mind it.

Summary: Sonetel is a good product to use. Which is an easy interface to work with and a good support team which gives excellent support to resolve the issues.

Positive: I am using this product for more than 2 + years, the product is easy to use and which as excellent support. Sonetel has a great team to help us to solve any problem we confront.

Negative: If we have 24/7 support it will be good for its users.