Alternatives to Relay

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

SupportBee's support ticket software allows teams to organize, prioritize, and collaborate on customer service emails. SupportBee's shared mailbox works exactly like email. Your customers will not see us, but we retain the personal touch of email. We offer your team an easy way to collaborate, not unlike traditional email inboxes. We assign tickets to agents and teams. Everyone knows exactly what they're responsible for, and nothing is left out. Our integrated knowledge base software allows your customers to assist themselves. Customers can search for answers without having to contact customer service. KBee integrates seamlessly with our Shared Inbox. This allows your team to insert links to relevant customer service articles when responding to customers.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

Your wordPress site makes customer support easy. Each action on every ticket is recorded. You are in total control! You can set up automatic emails to be sent on six key events, such as new ticket, ticket reply, etc. You have complete control over all text and graphics. Our premium add-ons give you more email options and event options. Assign tickets to the agent who has the fewest open tickets. Smart-agent is an add-on that allows for more complex ticket routing. You can add custom fields to your ticket forms. Choose from 13 field types, the most of any helpdesk plug-in! For even more power, you can use our premium custom-fields plugin. Integrate complex logic with powerful forms using the Gravity Forms Bridge. What good is a ticket if clients are unable to attach files? Multiple attachments are supported in every ticket, even the free version.

A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.

It allows you to automate customer service and solve customer support tickets. All your communication channels can be connected and managed in one interface. Happy agents make productive agents. You can create templates, set up automated responses to standard questions, make changes to customer status, and assign new tags. Facilitate your work process and make it easier. You can use tags and status to assign support agents, SLA control and apply filters. You can also use response templates and create response templates. UseDesk allows you to track how quickly you respond to customers and generate reports about your departments' performance. UseDesk is simple to use. Use our pre-set integrations to connect your systems or use our SDK for iOS or Android. Your employees will not have to switch between programs and windows; they can work on our platform without leaving.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

GoDesk makes it easy to give your customers the answers they need, faster than ever. Ideal email support tool for startups or SMEs.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Support Center Solution. Manage your simple and efficient helpdesk. Helpdesk. Collaborative ticketing is a powerful tool. You can prioritize, categorize, assign, and assign tickets to the appropriate agents. This will allow you to leverage the power of the entire organization to deliver customer satisfaction. Give your customers the support that they require. Your customers will appreciate a flexible and responsive interface. Simple admin panel. A simple admin panel that allows you to manage your tickets. Responsive design. Service-Run is responsive. It looks great on desktops, phones, and tablets. E-mail notification. Notify your customers via e-mail. Ticketing systems can be used to support and assist you in dealing with any issues/incidents within your organization. They manage the incidents from the time they are captured until their resolution. A ticketing system can be used to manage incidents by systematically capturing tickets and correctly categorizing them.

Simplify your Customer Support Team. HelpSpace offers many features that will make you love it, including an inbox, flexible self-service sites, and multiple inbound channels. All your channels have one inbox You will receive all messages from different channels in your inbox. This allows you to stay informed about new tickets and other information. Quickly and efficiently reply. You can change the status, assign an agent, or reply instantly to a ticket. Self-Service Sites HelpSpace allows you to set up your content. Multiple self-service websites in different styles: Blog, HelpCenter and Documentation. Self-Service Articles. Just a click away, you can add links to your Self-Service articles. Save time! Unlimited customers. You can have as many customers and tickets as you want. Multiple Channels. Our Pro plan allows you to receive messages from up 5 channels. Intuitive Interface The interface is simple, clean, and easy to use. Get Started In Minutes. We made the process of onboarding simple and straightforward

Fully customizable customer support software and helpdesk system with all the tools you need to provide exceptional customer service and make customers smile. Trakdesk was born out of necessity. We felt the market for customer support software was stagnant and were disillusioned by what was out there. The software was slow and out of date, and had very few user features and a confusing UI. This limited nature meant that customer service agents had to use multiple applications to complete the same job. This can be frustrating for both the agent and the customer. The customer ends up feeling dissatisfied with the company they dealt with. It is crucial to manage tickets in any ticketing system.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

AzureDesk is a low-cost, enterprise-class system that offers all the essential features for all businesses. AzureDesk's robust Ticket Management System provides end-to-end solutions to customers' problems. AzureDesk can support unlimited email addresses. All emails sent to these email addresses will be converted into tickets and displayed in ticket management. Support Center is available to answer customers' questions in your absence, providing Customer Service Support 24/7. Integrate AzureDesk to multiple apps such as Slack, JIRA, and more. Get detailed reports on customer interactions and Agent/Team performance. In private notes, mention your team members using the Twitter handle and invite them to work together to solve the tickets. Azuredesk allows us to manage support tickets according to ISO270001 standards.

Microsoft Teams Ticketing and more. Desk365 is a modern cloud-based helpdesk that works with Microsoft 365. It allows you to deliver exceptional customer service via channels such as Microsoft Teams, Emails, Web Forms/Widgets, and more. Desk365's web app is intuitive and feature-rich. It also comes with a unified email inbox to manage all customer conversations. Desk365 can be easily configured to function as an internal IT support desk. Desk365 is available for up to three active agents at no cost.

People expect businesses to communicate digitally in their personal lives. You should be able to meet their needs at the point they need you and provide support in the channels they prefer to keep them coming back. You can quickly see what customers are thinking and provide context to help you understand their needs. Customers don't want help from someone who has to jump through hoops. With intelligent virtual assistants and knowledgeable live agents, customers can be assisted in a more intuitive way. Reduce unnecessary repetition by customer and agent and eliminate ambiguity through CoBrowsing.

Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. Build lasting relationships with customers throughout the customer journey to grow your business faster. Use customer interactions across all channels to maximize customer interaction. Your agents will be more productive if they can engage in multiple interactions simultaneously. You will have context conversations that are more meaningful, less repetitive, faster, and better customer service. You can work more efficiently with fewer agents. Automating your support processes will make them more efficient than ever. Automated ticket creation and prioritization ensures a consistent customer experience across all channels.

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Research has shown that customers have better experiences when employees are happy. Sensiple understands the need for businesses to treat their employees as customers. This understanding is the foundation of tryvium, our employee experience platform. It combines the proven collaboration potential of Microsoft Teams with next-gen technology such as AI and NLP to empower employees with the support and assistance they need, whenever and wherever they need. Intelligent chatbots powered with NLP (Natural Language Processing), and ML (Machine Learning), can enhance self-service. They can understand user intent and provide the answers that users seek in near-human interactions.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.

Barista provides immediate answers to employees, notifies them of important events or outages, and keeps in touch with them throughout the lifecycle of their requests. Barista helps employees navigate complex processes such as vacation requests, password reset, new hire onboarding, and password reset. Barista allows help desk agents to concentrate on what is most important by automatically answering questions and resolving problems for employees. When a case is opened by Barista, it is prioritized so that the right team has the context. Barista automatically detects and notifies outages and assigns outage-related tickets to parents. Barista simplifies catalog creation. Barista allows IT to continue using their tool while the rest can use Barista Case Management. Barista is smart enough to predict which team can handle a request. This eliminates the need for employees to guess which team can help. Barista does this for them.

Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.

Get feedback from your customers and listen to their opinions. The feedback form can be used to identify areas that need improvement and improve customer satisfaction. Your website should have a feedback button so that visitors can leave comments while they are browsing it. A comment form allows visitors to leave feedback. This is a great way for customers to engage and improve your business. Customer support should be excellent during and after a sale. You can send your customer a support question using our support form. We will notify you so that you can quickly respond to customers' questions. Sometimes, your website doesn't have the information customers need. Our sales lead form can be added to your website to allow customers to submit a question. It will help you close the sale by being available to answer customers' questions.

Zendesk Gather is a community platform that allows customers to connect and work together. Customers sometimes just need a place to chat. It doesn't have to be with your company. Think about it: Your customers use your products every single day and their expertise can be a huge asset. You just need to open the door for them to exchange knowledge and you can still offer support when they need it. Zendesk Gather is community forum software. It allows customers to share their knowledge and create a space for them to collaborate with each other. Gather allows customers to get the support they need without having to rely on your staff. Create a community where customers can rely on each other for support. Your customers should be able to share their ideas, offer feedback, and even exchange tips and tricks. If complex issues arise, you can loop in your agents to keep the conversation flowing and productive.

You can keep your customers happy and your departments organized with Shared Inbox, Ticketing System and Knowledge Base. Your corporate inbox can be organized by departments, type of inquiries and issues received from customers and leads. You can make it easier for customers to get support 24/7, 365 days a year. This will increase customer satisfaction and decrease support volume. Your contacts and leads will be organized in the most efficient way. Follow up, close sales, and upsell prospects. Smart data based on conversations, resolved issues per days, tags, trends, and team leaderboards can improve customer experience and department communication. We know how difficult it is to please every customer. Everyone is unique. We will meet your needs, no matter how unique they may be.

All the tools you need for a successful online company. All-in-one software that is easy to use for chat bots, email marketing and marketing automation. Gist's all in one platform means you don't have to purchase multiple subscriptions. Your team won't have to switch between multiple tools in order to understand your customers. Chatbots, forms, and automated meeting scheduling allow you to automatically qualify more leads and close more deals. Complete email marketing campaigns can be scaled to grow traffic, convert more visitors, retain customers, and increase conversions. Customers can be assisted in real time with an automated, collaborative inbox and self-service support. You can replace 8+ tools and keep all your products, customers, emails subscribers, and data in one location.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Enhancesoft is a diverse group of professionals who are passionate about making customers happy. We have created a simple, high-quality customer support platform called osTicket that helps businesses succeed. We are a diverse group of professionals who are passionate about what they do and how they do it. Enhancesoft is extremely selective about the people we hire. We hire for aptitude rather than experience and pride ourselves on having the most passionate staff. We are a value-driven business that strives to build a company where high standards are embedded in all aspects of our work. We are maniacally focused upon solving real problems for customers and doing so elegantly. Our core purpose is to make happy customers. We don't talk the talk; we do the walking. The products we sell, the services we offer, and the support we provide all reflect our commitment to the customer.

You can modify almost every feature of the chat windows. Copy/Paste HTML code for installation as Embeded Window or Footer bar. Just copy/paste HTML code to your website source code, and you can run our applications live! Easy, Simple, Effective. You can add as many operators you need. We can scale and grow with your company. Operator discount available for multi-product customers. You can track customers using Live Tracking, Support Tickets and/or Live Chat issues to gain valuable insight into your customers and business. Every business that has a website must have tools to communicate with customers. Chataroo is a powerful live chat software that allows you to talk to your website visitors and convert them to customers. Chataroo is extremely easy and affordable! You can change almost every feature in the chat window. Copy/Paste HTML code for installation as a Button, Embedded Windows, Multi-operator or Footer bar.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.

Kapture is a powerful omnichannel Customer Experience Management platform powered by AI. It has a strong focus on customer service. Kapture adapts to changing customer expectations and transforms a good customer experience into a great one. Kapture's technology and teams are built from the ground up to focus on "the client". Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industries: Retail (offline and ecommerce), BFSI, Travel, Consumer durables (consumer products and appliances), and today, it helps 1000+ businesses across 16 countries create wonderful experiences for their customers.

When customers are frustrated by the wait time or when their questions are not answered, they will leave your website. Quality customer service will help you stand out from your competitors and increase your business. AI-driven customer support is on the horizon as AI technology advances and costs rise. Our AI Assistant will answer your customer's question on its own, so you don't need to. Our advanced AI and automated tools increase efficiency and enhance customer service, helping your business grow. AI-driven smart tags and titles recommendations, along with enhanced conversation summaries. AI-driven response templates with one-click selection.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

This is what we do every day. The best IT Outsourcing Services or managed IT services are the ones you don't talk about. Instead of worrying about IT issues, focus on what you do best. We offer complete IT outsourcing and network administration services for companies like yours. Support for employees, questions, training, and other issues. Network administration, switches, routers, firewalls. Microsoft support, we are here to help you. Cloud services - Azure and VMWare, blob storage and virtual servers. Microsoft 365 / Office 365 implementation. Microsoft licensing as your CSP--big changes coming 1/1/2022 Access to network support and help desk 24x7x365 IT outsourcing can help you save up to 75% on IT payroll for one IT professional. What happens if the person becomes ill, leaves, or goes on vacation? A managed IT service provider (MSP), such as IGTech365, charges a flat monthly fee that is a fraction of the cost for a single IT employee.

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.

Poor customer service is the reason that US businesses lose $62B USD each year. Customer expectations are constantly increasing. Businesses must be able to respond quickly and offer highly personalized services in order to keep up with these demands. There are many help-desk options that can assist you in dealing with customer support like a pro. If your business processes are different, you will need to customize the system. This can be costly or impossible. Open Source means that our solution is fully customizable and flexible. You can use its modules in the same way as Lego bricks to create your business logic. DiamanteDesk was created to empower people to provide customer service without limitations. Don't follow restrictions, create your own rules. DiamanteDesk allows clients the freedom to implement the support functionality they need, rather than settling for existing limitations.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.