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Description
In today's world, individuals engage in digital communication within their personal spheres and anticipate the same level of interaction from businesses. To foster loyalty, it is crucial to assist them precisely when they require help and through the channels they prefer. By utilizing on-screen observation and a continuous stream of customer data that accompanies conversations, you can gain valuable insights into their needs and help navigate them through challenges towards their goals. Customers seek straightforward access to support without unnecessary hurdles. Enhance their experience by offering tailored, user-friendly assistance through smart virtual agents and knowledgeable live representatives. By minimizing repetitive inquiries for both customers and agents, and clarifying interactions with tools like CoBrowsing and screen pops, businesses can respond to client requests with greater efficiency and effectiveness. This approach not only streamlines the support process but also builds a stronger connection between customers and the brand.
Description
Relay streamlines the selling, activation, and servicing of business technology products on a large scale. By utilizing a unified Smart Inbox, an integrated knowledge base, and effortless collaboration, your team can enhance its efficiency and prioritize customer assistance over managing various disconnected processes. It's time to embrace a system that evolves and improves with each interaction. Relay leverages machine learning alongside comprehensive technology data to foster intelligent automation, empowering agents while minimizing the volume of inquiries from clients. Who says you can’t maintain a personal touch while scaling up? Allow your customers to engage with you through their preferred channels and equip your agents with the complete context they require to respond swiftly, ensuring that every customer is treated as a unique individual rather than just a ticket in the system. This approach not only boosts customer satisfaction but also drives loyalty and retention.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Alacriti
Azure Marketplace
CallFinder
HubSpot Customer Platform
Kasisto KAI
ebankIT
nCino Cloud Banking Platform
Integrations
Alacriti
Azure Marketplace
CallFinder
HubSpot Customer Platform
Kasisto KAI
ebankIT
nCino Cloud Banking Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$200.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Glia
Founded
2012
Country
United States
Website
www.glia.com
Vendor Details
Company Name
Boomtown Network
Founded
2013
Country
United States
Website
thinkrelay.com
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
