Parcel Tracker Mailroom Reviews

Summary: Pleased with the product as it frees up a lot of our staff's time to focus on other tasks and offers peace of mind that parcels are being logged properly.

Positive: Friendly interface, easy to navigate. Helped our accommodation teams log and track parcels in a more efficient and easier way, less time consuming too!

Negative: Sometimes the app crashed on the phone while using it. Some of our staff have noticed that it cannot be used simultaneously on different devices by different team members as it will crash or log them out whilst being used.

Summary: It’s very easy and simple to use. I think there should still be some changes made, but I would say it’s a great start.

Positive: It’s so helpful, as we have track of the parcels. Also it’s super easy and simple to use. Moreover it keeps a record of parcels.

Negative: They don’t get a notification if their contact details is not under their name. So I think everyone should be able to download the app and have an account and get a notification if they have a parcel.

Summary: I would recommend it as it's exactly what it's needed in a student accommodation.
10/10 =) thanks.

Positive: The students loved to me contacted automatically once a parcel arrives for them. It's fast and full of info.

Negative: Nothing so far.
I have only used it for a couple of weeks.

Summary: Overall im really glad we have this system, the tenants and staff love it, perfect for our industry.

Positive: this is ideal if you work in student accommodation, everything is clear and easy to use, the students really like it, it is fast than you think too!

Negative: better for bigger buildings, and you do need to carry your phone with you. sometimes there are staff members left alone who dont usually hand out post get caught out and cannot hand out post cause they dont have the app but easily sorted

Summary: Very good really good training course it was really easy to follow and gained a lot of information highly recommended.

Positive: I really enjoyed this , a lot of information given and easy to follow instructions i would recommend this to other people i learnt a lot during this training course.

Negative: Nothing i found it really interesting and learnt a lot. i would definitely recommend it to others.

Summary: Love the idea and would recommend to anybody, saved me so much time and students are very pleased too.

Positive: Super easy to use, very common sense, intuitive interface. Don't have to search the system for students email address as its all in one place.

Negative: Sometimes freezes and have to restart but not a major issue, takes seconds to do.

Summary: It saves me so much time on a day to day basis, and the residents feel much more comfortable knowing there is a trackable service for when their parcels arrive on site. Really pleased with it and glad we implemented it!

Positive: The app is so simple and easy to use - on both Android and iOS .
Is the ideal solution to parcel tracking in our industry.
Users find it a safer option to collect their parcels.
Takes no time at all to log parcels.
Sends automatic emails and QR codes to residents and reminders so I don't have to chase people!

Negative: The only con I would say is that I've not figured out if there's a way to delete an entry if you scan/notify the wrong person by mistake. I have to 'collect' the parcel and re enter the correct details, there may be an edit option but I haven't found it yet!

Summary: Parcel Tracker has changed the efficiency with PBSA properties across the country for logging and informing tenants of the arrival of their parcels. Linking both the speed and GDPR security from end to end communication, it ticks all the boxes.

Positive: Great communication for initial set up and training from the team, and package provided to suit the needs of the business.
Ease of use throughout the portfolio for both managed users and tenants.
Monitoring of stock within the parcel room.
GDPR digital signatures for security.
Ability to add/amend properties listed with Parcel Tracker aligning with the growth of the company.

Negative: Small amount of manual input through CSV upload following new residence arrivals - no direct connect to tenancy portal used.

Summary: Very easy to use with a friendly interface to navigate around, quite straightforward too and very useful in our line of work (student accommodation). We are very happy using this product now!

Positive: Great tool and such a useful addition and game changer for all our site teams! It's helped our staff save up so much time and has improved the way they can log deliveries in their buildings for students and make it a lot more seamless. They now have more time to focus on other tasks thanks to Parcel Tracker :)

Negative: Found software to have a few bugs and freeze sometimes but it's early days!

Summary: Impressed, so glad we got this. Our previous system now I realised was not secure and breaching GDPR but this system is really secure multiple staff can have the app so you don't have that worry, its protects you and the tenant.

Positive: Impressive app, the students in our building are loving it. its secure, pictures of all parcels, the student get emails. the app is extremely easy to use.

Negative: Nothing yet, suppose its quite time consuming logging them all in but its safer and worth it in the long run.

Summary: Parcel Tracker has streamlined our postroom operation, and has given staff and residents confidence and security.

Positive: + simple, user-friendly app
+ eliminates mistakes
+ Reassures residents their mail is responsibly received

Negative: - Could be improved by software detecting handwritten addresses.

Summary: A very great product that I will recommend to anyone who is looking to make parcel tracking and collection seamless.

Positive: The parcel tracker is such a fantastic tool to have especially in a student accommodation where we receive a large volume of parcels daily. Using this tool has made my logging and notifying students about their parcels very easy. Gone are the days of sending emails for parcels collection. A quick scan of the parcel(s) is a lot more efficient and is done in a matter of seconds. Having to scan the notification barcode when the student comes to collect the parcel adds a great level of security and ensures only the owner of a parcel (who had received a notification) collects the parcel.

Negative: None that I have experienced so far. The product has worked very well and thus far met all my needs.

Summary: Quick easy app to use, for all your packages, would highly recommend for any business with lots of parcels.

Positive: Quick and easy to use.
Great that it emails you to inform you of the parcel, ideal for identification.

Negative: Misplacing the email for collection of the parcels.

Summary: I think that it’s great app and it’s so much easier. Overall I think it’s a good app and we should use it more.

Positive: It’s good because I know when I have a parcel and it’s all ready for me when I come to reception. Good app.

Negative: Can be time consuming and some people don’t receive emails.

Summary: The training was very straightforward and i started using it as soon as the training was over so it has stuck well.

Positive: It is a great way to ensure parcels are accounted for and give to the right resident. It is also a great way to remind our students that they need to come down to the reception and collect all their parcels.

Negative: The email to the resident tends to get put into residents junk folders, I am not sure of a way around this though.