Parcel Tracker Mailroom Reviews

Summary: A fantastic platform that allows us to correctly manage our parcels, provide great communication to our guests while logging all of those that have been picked up and check how many are remaining.
Just a great bit of kit i would recommend to any business'.

Positive: The simplicity to allow us to track our incoming parcels while informing our guests we have received this. The confidence it has given our guests in managing their parcels correctly with great communication has far exceeded expectation.

Negative: Still some sticking issues with camera recognition, but frankly i think this is down to the couriers labels and not the app.

Summary: Honestly has made our parcel system so much easier as before we were using pen and paper and it was an absolute nightmare! Now it takes us two seconds to scan the parcel and detects all the information from the label and matches it with the corresponding tenant and notifies them which is much better than hunting from pages and pages of room numbers to see if you have a parcel!

Positive: Quick and easy to scan in and out - makes reception job a lot easier - Notifies residents who are given a bar code which makes them feel more secure about their parcels too and photo evidence of what the parcels look like is always a bonus too as helps us locate the parcels if different staff are working.

Negative: Very occasionally an email doesn't notify resident.

Summary: Love this app, works really well, and cant be without it now. Everything flows so much easier now than it used to.

Positive: Our parcel room now holds much less packages as students get notified when they have something to collect, meaning a more efficient space to use.

Negative: There isn't anything i don't like about Parcel Tracker.

Summary: It's great for keeping a log of all deliveries in a busy student accommodation. Our customers love the ease of the QR code, and all our staff members find the app simple and easy to use.

Positive: After using paper records for years to keep a log of parcels in student accommodation, Parcel Tracker has absolutely changed my way of working! It's so easy to see when parcels have been scanned and collected, which is particularly helpful when students query their parcels.

Negative: I think the sync between devices could be improved, since we have encountered problems when one device says one thing, but another says something different. Also we'd love to be able to send automatic messages when we scan in letters, since the recipients will still get the QR code saying parcel which is confusing.

Summary: Does what it sets out to do well, not trying to be too complicated. Hall staff enjoy using iPads to quickly scan and manage parcels.

Positive: Online web dashboard with easily accessible admin settings. Customer service with the parcel tracker team has been excellent.

Negative: Improvement of syncing between different sites across campus.

Summary: Super easy to use, scanning packages in and out are a breeze. I like the fact that I can pull a report and see how many packages we have scanned in.

Positive: Parcel Tracker is so easy to use. Scanning packages in and out are a breeze. I also like the statistics reports you can pull monthly. We currently have 750 residents in our parcel tracker system.

Negative: Nothing, I have no complaints about Parcel tracker.

Summary: Parcel Tracker has been a game changer for our VITA Student business. Our site teams used to spend hours manually tracking and delivering parcels to residents, often leading to delays and frustration. We now have a slick, simple to use application that has been received very positively by our staff and our residents.

Positive: Simple to setup, administer and operate.
Great support and assistance provided when needed, in a timely manner.

Negative: I have no cons to speak of, it all just works.

Summary: Overall great experience, saved a lot of time, saves space because parcels are picked up frequently, If there are questions on a package we can go back and see the whole chain of custody.

Positive: Saved us so much time and headaches, we used to have to write everything down on paper, either have to manually email each recipient or wait until they showed up, the mailroom was chaotic and parcels would just pile on and on, and things would frequently get lost.

Now we just scan each parcel and it automatically notifies the recipient, it keeps track of everything under our account on the web app and we are able to go back and search packages.

Negative: Nothing that wasn't fixed with a quick update after raising it to the support team.

Summary: This app has made my job a lot easier, photo feature is very helpful when identifying parcels.
Would highly recommend.

Positive: This app is very easy to use, it is exactly what you need when dealing with large amount of post, would definitely recommend.

Negative: Overall great app to use, scanner doesn't always pick up correct name.

Summary: This app does make the parcel booking in process much easier and faster, especially when you have a lot of parcels.

Positive: This makes parcel tracking much easier and quicker than a manual booking in process that was previously used.

Negative: This app doesn't work as well on iOS than it does Android.

Summary: In general, it's an amazing App that provide the convenience for both site team and the residents. I have heard amazing feedback about it from our residents.
I would suggest if the resident can have the option to choose how they can be notified would improve their experience. Some residents would check E-mails more, some prefers text message etc.

Positive: The product itself is easy to use and the customers can be notified immediately.
The App is straightforward to use and only some simple demonstration is needed at the very beginning. It's easy for new team members to be capable to manage the parcels as well.
It also helped to save the time and reduce miscommunications. The App helped to reduce the time usage for the site team members to log all the parcels manually, which also helped to reduce the chance of mistakes or missing to log any parcels by chance. By notifying the customer, the customer can also know which parcel has been delivered. which one has not been delivered. It's also helpful for the customer to know if their parcel has been delivered to a wrong address if they received the delivery message from the courier but not from Parcel Tracker.
It also provide the flexibility to be used by multiple devices.

Negative: Sometimes it would take time for other device to have the synchronization. For example, if you scan one parcel by one device but use another device to collect the parcel, it won't allow you to do so.
Also, if the customer has put the correct room number but not the full name, it wont recognize.
Using too much battery for the device.

Summary: LOVE IT! Love how efficient the system is. It makes the whole process look a lot more professional. Parcels get collected quicker and there is a clearer track of which parcels are delivered and booked out!

Positive: - The efficiency
- The ability to take pictures of the parcels and notify residents by email
- You can use it on multiple devices
- Less time taken with residents needing to have ID checks
-More professional

Negative: - Sometimes it takes a little longer for new scanned parcels to load on iPhone app in comparison to Android.

Summary: The overall product is great would not use anything else! I would 100% recommend this to anyone! Thank you.

Positive: Saves time.
Effortless.
Consistent.
Reliable.
Easy to use.
Easy to understand.
Safe to use.
Fun for the team.

Negative: No cons - great product throughout! Genius idea. :)

Summary: My overall experience has been great, I've been using Parcel Tracker for a while now and I'm very happy I picked their solution over the others that I was looking at!

Positive: The support team at Parcel Tracker are top notch. They are available to guide you through their very streamlined setup process for their platform and are available with any questions that I might have for them, pretty much instantly.

Negative: Not many cons i can think of, I was writing this just because I was some impressed with how they guided us through setup and helped us out when we needed it.

Summary: I absolutely love using the system. It saves time and looks for professional to the customer.
Collection is so easy and quick.

Positive: This is a simple and speedy way to track parcels coming through reception at a student accommodation.
Scanning is simple, once the residents name and room number are picked up, you can then scan the parcel barcode and file away in storage cupboard.
We used to manually log each parcel that entered the building, taking up to 1min 45secs per parcel. Parcel Tracker speeds up this process taking the time per parcel to approximately 33 seconds from starting scanning to completing and filing away.
Residents instantly receive an email with a QR code, which they then use to collect and within seconds of scanning the QR code they have their parcel and are back out of the door.

Negative: The only issue I have found up to now is that you can't delete parcels that are scanned, say it automatically picks up the wrong resident, it would be easier to delete individual parcels when this does happen.